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Job opportunities at Kingston

Kingston Technology is now looking for qualified individuals to fill the following position:

 

Technical Support Engineer – French/English

Job Description
Job Title: Technical Support Engineer – French/English
Reporting to:Technical Support Manager
Effective date:1st May 2014
Department: Technical Support
Location:Sunbury-on-Thames
Working hours: 40 hours per week (8am – 5pm)
Position Summary: The position of Technical Support Engineer is primarily responsible for assisting Kingston customers with product questions and problems.
Essential Functions:
  1. Receiving customer calls from distributors, resellers and end users in French and English regarding technical issues and product questions.
  2. Resolving customer queries by gathering appropriate information from the customer, then researching and resolving the issues in a professional, courteous and timely manner. This will normally be in the form of a telephone conversation, email or through a web request.
  3. Recreating customer problems in-house and performing tests to ascertain the cause of the problem, resolving the issue then documenting the findings in English.
  4. Maintaining knowledge and updating themselves on all Kingston products and competitor’s hardware/software products. Initial and on-going training will be provided as necessary.
  5. Developing and maintaining files of correspondence and other technical support records.
  6. Attending occasional site visits and presentations as required.
Person Specification
Minimum CriteriaDesirable
Education / Qualifications:

Ideally A Level standard or equivalent

Educated to A Level / Baccalaureat/Abitur standard + 1 year higher education

Experience / Knowledge:

Fluency in English and French to business standards (verbal and written).

In-depth knowledge of Microsoft operating systems & Hardware experience

Working knowledge of Computer Networks and a proficient knowledge of PC Architecture

A minimum of 1 year’s previous experience in providing second level technical support by phone

German highly desired

Any other additional European language such as Spanish or Italian an advantage

Apple Mac & Linux OS basic knowledge

Skills / Behaviours:
  • Excellent communication skills
  • Excellent organizational skills
  • Computer-fluency
  • Ability to prioritise own workload
  • Multi-tasking skills essential


Personal Circumstances:
  • Active team player
  • Ability to use discretion and independent judgment
  • Positive working attitude
  • Strong focus on Customer Service
  • The candidate must live within reasonable commutable distance to Sunbury or be willing to relocate

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Sue Winnington
Technical Support Engineer – French/English
Human Resources
Kingston Technology Europe Ltd
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888

 

 

Public Relations Administrator

Job Description
Job Title: Public Relations Administrator
Reporting to:Jim Selby
Effective date:1st April 2014
Department:Marketing (Public Relations)
Location:Sunbury – Building F
Working hours:40 hours – 08:30 to 17:30
Position Summary: Be responsible for assisting the work of the Public Relations team with excellent administration support. This support to include social media activities and a broad range of PR related administration responsibilities.
Essential Functions:

Social Media:

Be responsible for:

  • researching and suggesting relevant topics to enable the continual development of the social media editorial content calendar
  • executing postings to support the social media calendar for Facebook and Twitter platforms
  • the monitoring, responding to or escalation of comments and questions from our social media platforms
  • competitions across multiple platforms. To include competition set-up, execution and shipping of prizes
  • administering creative requests for graphics, canvas pages and T&Cs as needed
  • creating and maintaining Wildfire templates as needed
  • advertising execution. To include creation of comps, posting of sponsored updates and general page promotions
  • the maintenance of the social media section of Kingston’s EMEA intranet
  • Any other reasonable activity to support Kingston’s social media platforms and communications

PR:

Be responsible for:

  • the creation and distribution of weekly PR specific price lists
  • the updating and maintenance of the PR portal on Kingston’s Partner Program (PP) to include the uploading and maintenance of assets and the writing of bio's for spokespeople
  • the creation and administration of PR Purchase Orders (POs) and invoices for Kingston’s PR agencies and other PR related activities (including entering POs into the system, chasing for approval, receiving of invoices and dealing with questions or queries)
  • tracking and reporting on PR budget spend using in-house tracking tools (Cognos and eval system).
  • producing monthly reports of current budget status and review products cost
  • all evaluation requests for review units. To include; ordering, shipping, returns, resolving issues and reporting
  • assisting with KCRM data uploads, individual contact maintenance and reporting as required
  • keeping all PR boards up to date
  • administering goodies requests. To include ordering and shipping
  • media contact research. To include searches for influencers and other relevant media contacts using tools such as Cision, Followerwonk and Buzzstream.
  • assisting with influencer scoring. Keeping the master Excel file & KCRM contact data up to date with potential influencer scores
  • the preparation of media contact and profile information ahead of interviews or contact by the PR team
  • resizing of award logos, distribution to relevant colleagues and uploading to .com
  • supporting the organisation and set-up of press events and influencer days
  • any other reasonable activity to support the EMEA PR team and their stakeholders
Person Specification
Minimum CriteriaDesirable
Education / Qualifications:

Candidates should be educated to at least A level standard.

Be CIM or IDM trained or hold a Marketing qualification from a recognised college or university with a focus on Public Relations or Media studies.

Experience / Knowledge:
  • Intermediate knowledge of social media platforms
  • No formal working experience necessary. The candidate could be a relatively new graduate or college leaver.
  • European language skills would be a bonus.
  • Some relevant work experience or work placement during studies
  • Prior experience of social media community management or other similar activity.
Skills / Behaviours:
  • Able to credibly communicate using strong verbal, written and interpersonal skills.
  • Competent with the English language (verbal and written)
  • Driven and diplomatic, structured and organized.
  • Excellent attention to detail and a conscientious approach to output
  • Responsive, adaptable, and willing to take ownership of tasks
  • Ability to understand and become familiar with new processes, procedures and concepts very quickly.
  • High degree of competence using standard PC productivity applications.
Personal Circumstances:

The candidate must live within reasonable commutable distance of Sunbury-on-Thames (or be willing to relocate).

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Sue Winnington
Public Relations Administrator
Kingston Technology Europe Ltd
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888