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Job opportunities at Kingston

Kingston Technology is now looking for qualified individuals to fill the following positions:

 

Material Planner

Job Description
Job Title: Material Planner
Reporting to: Material Planner Team Leader
Effective date: February 2015
Department: Planning
Location: Sunbury-on-Thames
Working hours: 40 hours per week
Position Summary:
  1. Packaging material inventory control, procurement, delivery tracking, recycling and quality control
  2. SDR analysis and reporting
  3. Kingston generic product verification and support
  4. Packing machine troubleshooting and maintenance
  5. Create/modify mock-up design for co-logo projects
Essential Functions:
  1. Purchasing packaging materials to support packing demand, making sure material supply is on time and economic.
  2. Managing material inventory level in line with company goals
  3. Material storage/ area control and physical stock counting on a weekly basis
  4. Quality control on material supply, including spec approval, spot checking on delivery, exception handling and providing vendor performance reports
  5. Outbound shipping discrepancy analysis
  6. Verifying generic Kingston product and providing anti-counterfeit knowledge/ support
  7. Packing machine troubleshooting and maintenance.
  8. Creating/ modifying mock-up artwork for USB co-logo projects
Person Specification
Minimum Criteria Desirable
Education / Qualifications: Degree level educated (or equivalent) Skill/ experience in graphic design or packing machinery
Experience / Knowledge: Fluent English, spoken and written to business level Experience/ knowledge in assigning functions
Skills / Behaviours:

Basic computer skill to using our office software and email system Excellent organisational skills Ability to use independent judgment

Personal Circumstances: Lives within commutable distance of Sunbury on Thames

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Material Planner
Human Resources
Kingston Technology Europe Ltd
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888

 

 

Customer Service Specialist (Tri-lingual German/English/Italian)

Job Description
Job Title: Customer Service Specialist (Tri-lingual German/English/Italian)
Reporting to: Customer Services Manager
Effective date: February 2015
Department: Customer Services
Location: Sunbury-on-Thames
Working hours: 8am – 5pm, Monday to Friday (German Bank Holidays)
Position Summary: The European Customer Service team is primarily responsible for calls, and email queries that come from throughout EMEA. It is the responsibility of the Specialist to answer queries in a professional, friendly, and efficient manner.
Essential Functions:
  1. Record calls in KCRM or Cention email database as required to support company strategy.
  2. Provide first level technical support. Calls that exceed first level technical support need to be logged as a Service Request in KCRM and passed to the Technical Support department. Translation help may be required on some calls.
  3. Receive incoming calls from all EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction.
  4. Identify opportunities from inbound calls by questioning the customer; these will be passed to a sales representative – Inside Sales or Business Development Manager. A lead is classified as a call from a strategic account or a business opportunity.
  5. Manage the Cention Email database ensuring that a 24-hour response is achieved.
  6. Handle Live Chats requests within Cention from the UK.
  7. Work with the Account Managers to ensure smooth day-to-day running of existing accounts and to minimise the volume of queries in accordance with department procedures.
  8. In accordance with company procedures manage logistical issues such as RMA.
  9. Share responsibility with Account Managers for disseminating backorder information.
  10. Participate to regular hands-on product training to increase product knowledge.
  11. Regularly review and update regional email templates.
  12. To perform other work related duties as assigned.
Person Specification
Minimum Criteria Desirable
Education / Qualifications: A level standard or equivalent Degree level or equivalent
Experience / Knowledge: Fluent German, English and Italian  
Skills / Behaviours:

The candidate should be customer focused, have excellent communication and organisational skills, and a minimum of 1 year’s administrative experience or customer facing duties. The candidate should be computer literate.

 

The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment.

Personal Circumstances: The candidate must live within reasonable commutable distance of Sunbury-on-Thames (or be willing to relocate).

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Customer Service Specialist (Tri-lingual German/English/Italian)
Human Resources
Kingston Technology Europe Ltd
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888

 

 

PR Executive

Job Description
Job Title: PR Executive
Reporting to: Manager Product Marketing, PR & Creative
Effective date: February 2015
Department: EMEA Marketing
Location: Sunbury-on-Thames
Working hours: 8.30am – 5.30pm (one hour lunch) 40 hours per week
Position Summary: To be responsible for the direct day-to-day planning, execution and results of all PR activities for a number of nominated countries within the EMEA region. Provide input and support to the PR manager and agency contacts to ensure Kingston Technology’s EMEA Public Relations function is efficient and highly effective.
Essential Functions:
  1. Day-to-day management and primary contact for a number of agencies in nominated countries. Be responsible for developing coverage (both in terms of quality and quantity) ensuring Kingston and its products are properly represented in all relevant media.
  2. Be responsible and accountable for your regional PR budget.
  3. Be responsible for the preparation, coordination and use of spokespeople in your region. To include management of official statements and interviews.
  4. Work closely with a wide range of internal stakeholders, including EMEA R&D, PMM, Planning and Support teams as well as EMEA PR team colleagues to ensure your agency needs are effectively supported.
  5. Work closely with your agency network to resolve issues related to product reviews including any crisis management if needed.
  6. Coordinate monthly catch up calls with your agencies to understand their productivity and effectiveness. Ensuring reporting templates are completed and awards, notable achievements or key coverage are logged and repurposed.
  7. Be responsible for the development of relevant editorial content to support agreed PR launches and releases. To include liaison with relevant external & internal stakeholders where needed.
  8. Foster direct relationships with key reviewers, journalists and influencers for Kingston in EMEA and record their details in the PR KCRM contact database.
  9. Work closely with the PR Manager EMEA and your PR agencies to arrange official statements and responses when needed.
  10. Work closely with the PR Manager EMEA and your PR agencies to arrange relevant and effective press events as agreed.
  11. Support the needs of the EMEA PR team in producing engaging and relevant content for the EMEA press, website and the PR Intranet
  12. Support the needs of the EMEA PR team as necessary with communications to relevant internal & external stakeholders.
  13. Support the EMEA PR Manager in the creation of a clear strategy for agency network engagement and development.
  14. Prepare for and execute key events related to overall EMEA PR activities as needed.
  15. Undertake any other reasonable activity to support the EMEA PR team and their stakeholders.
Person Specification
Minimum Criteria Desirable
Education / Qualifications: Degree level educated or equivalent. Degree level educated in PR/Marketing related subject
Experience / Knowledge:

2-3 years proven PR (or journalistic) experience gained either in an agency or in-house with experience of B2B or B2C traditional and/or digital campaigns (offline and online).

 

Fluency in English plus an additional European language is essential. Desired languages (in priority order) are: German/ French/Spanish/Italian/Polish

An understanding of technology and experience of working with B2B and/or B2C tech is highly desirable.

Skills / Behaviours:
  • Must be organised and possess excellent time management, interpersonal, and communication skills.
  • Candidate must be a team-worker, enthusiastic, pro-active, flexible, confident and hard working.
  • Attention to detail and excellent standard of spoken and written English is essential.
  • Willingness to travel both within EMEA and globally if needed.
  • MS Word, Excel and Powerpoint skills are essential.
  • Excellent writing skills and organisations skills
  • Social media skills.
  • Ability to meet tight deadlines, use independent judgment and be flexible at all times.
  • Ability to stay calm in high-pressure situations.
  • Ability to co-operate with others in a team environment.
  • Ability to focus on multiple tasks.
  • Ability to manage a budget and provide basic analysis.
Personal Circumstances:
  • Lives within commutable distance of Sunbury on Thames

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
PR Executive
Human Resources
Kingston Technology Europe Ltd
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888

 

 

Business Development Representative – France

Job Description
Job Title: Business Development Representative – France
Reporting to: General Manager France SARL
Effective date: January 2015
Department: France
Location: France
Working hours: 39 hours per week
Position Summary: To promote Kingston Technology at distributors, resellers, e-tailers and integrators by working with their sales and management teams. The primary aim is to achieve quarterly objectives and Key Performance Indicators. This should be achieved by developing strong relationships at all levels
Essential Functions:
  1. To visit and develop distributors, resellers, e-tailers and integrators.
  2. To implement account profiling and account plans for each of the designated accounts with revenue, relationship and investment goals.
  3. To work closely with the French team internal and external.
  4. To identify and develop new business opportunities with distribution/reseller account managers and integrators for Kingston’s products
  5. To identify and develop new business opportunities with distribution, resellers, integrators, E-tailers for all products
  6. To follow up on any sales opportunities identified by the internal sales team and the marketing team.
  7. To identify any special bid opportunities and liaise with internal sales. Follow up and close the business.
  8. To conduct regular training sessions with all channel partners and to ensure all new channel sales people are trained on Kingston products and services.
  9. To work with the marketing representative to design and implement a marketing plan with all assigned partners.
  10. To understand thoroughly Kingston’s competition and to identify and take advantage of any business opportunities.
  11. To be the escalation route for any issues that cannot be resolved internally.
  12. Enter company contacts and activities and visit reports in Siebel. Write a monthly report to the French team

OTHER RESPONSIBILITIES:
  1. Performing other ad hoc duties as assigned.
Person Specification
Minimum Criteria Desirable
Education / Qualifications: Bachelor’s degree in business or similar field.  
Experience / Knowledge:

English, to business standards

 

Minimum 4 years’ Field Sales experience working with E commerce, integrators, resellers and distributors experience of working within a dynamic fast moving company with aggressive growth targets.

 

Skills / Behaviours:
  • Strong time management skills
  • Good planning and research skills
  • Ability to build effective working relationships both internally and externally
  • Ability to influence and negotiate effectively at all levels within the organization and with channel partner and clients’ organisations
  • Excellent communication skills - both verbal and written; strong presentation skills
  • Computer literate and good mathematical skills.
Personal Circumstances:
  • Highly proactive in approach to work
  • Ability to work within a team
  • Ability to perform under pressure and with a wide variety of people in a deadline driven and multicultural environment
  • Good attention to detail
  • Be determined, energetic, self-motivated, able to use own initiative, and be achievement orientated.
Working Relationships:
  • Internal:
    • Sales and Marketing colleagues in France. Inside Sales, Marketing, Planning, Credit management and other colleagues in Sunbury, UK
  • External:
    • Designated channel partner accounts at all levels (Directors, Management Teams and Sales Teams) Distributors Resellers Integrators E tailers
Other circumstances:
  • Clean driving licence

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Human Resources
Kingston Technology Europe Co LLP
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888

 

 

Customer Service Specialist, Tri-lingual

Job Description
Job Title: Customer Service Specialist (Tri-lingual German/English/Italian or French)
Reporting to: Customer Services Manager
Effective date: January 2015
Department: Customer Services
Location: Sunbury-on-Thames
Working hours: 8am – 5pm, Monday to Friday (German Bank Holidays)
Position Summary: The European Customer Service team is primarily responsible for calls, and email queries that come from throughout EMEA. It is the responsibility of the Specialist to answer queries in a professional, friendly, and efficient manner.
Essential Functions:
  1. Record calls in KCRM or Cention email database as required to support company strategy.
  2. Provide first level technical support. Calls that exceed first level technical support need to be logged as a Service Request in KCRM and passed to the Technical Support department. Translation help may be required on some calls.
  3. Receive incoming calls from all EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction.
  4. Identify opportunities from inbound calls by questioning the customer; these will be passed to a sales representative – Inside Sales or Business Development Manager. A lead is classified as a call from a strategic account or a business opportunity.
  5. Manage the Cention Email database ensuring that a 24-hour response is achieved.
  6. Handle Live Chats requests within Cention from the UK.
  7. Work with the Account Managers to ensure smooth day-to-day running of existing accounts and to minimise the volume of queries in accordance with department procedures.
  8. In accordance with company procedures manage logistical issues such as RMA.
  9. Share responsibility with Account Managers for disseminating backorder information.
  10. Participate to regular hands-on product training to increase product knowledge.
  11. Regularly review and update regional email templates.
  12. To perform other work related duties as assigned.
Person Specification
Minimum Criteria Desirable
Education / Qualifications: A level standard or equivalent Degree level or equivalent
Experience / Knowledge:

Fluent German, English plus either Italian or French


Skills / Behaviours:
  • The candidate should be customer focused, have excellent communication and organisational skills, and a minimum of 1 year’s administrative experience or customer facing duties. The candidate should be computer literate.
  • The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment.
Personal Circumstances:
  • The candidate must live within reasonable commutable distance of Sunbury-on-Thames (or be willing to relocate).

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Human Resources
Kingston Technology Europe Co LLP
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888