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Job opportunities at Kingston

Kingston Technology is now looking for qualified individuals to fill the following positions:

 

Technical Support Engineer – French/English

Job Description
Job Title: Technical Support Engineer – French/English
Reporting to: Technical Support Manager
Effective date: April 2015
Department: Technical Support
Location: Sunbury-on-Thames
Working hours: 40 hours per week (8am – 5pm)
Position Summary: The position of Technical Support Engineer is primarily responsible for assisting Kingston customers with product questions and problems.
Essential Functions:
  1. Receiving customer calls from distributors, resellers and end users in French and English regarding technical issues and product questions.
  2. Resolving customer queries by gathering appropriate information from the customer, then researching and resolving the issues in a professional, courteous and timely manner. This will normally be in the form of a telephone conversation, email or through a web request.
  3. Recreating customer problems in-house and performing tests to ascertain the cause of the problem, resolving the issue then documenting the findings in English.
  4. Maintaining knowledge and updating themselves on all Kingston products and competitor’s hardware/software products. Initial and on-going training will be provided as necessary.
  5. Developing and maintaining files of correspondence and other technical support records.
  6. Attending occasional site visits and presentations as required.
Person Specification
Minimum Criteria Desirable
Education / Qualifications: Ideally A Level standard or equivalent Educated to A Level / Baccalaureat/Abitur standard + 1 year higher education
Experience / Knowledge:
  • Fluency in English and French to business standards (verbal and written).
  • In-depth knowledge of Microsoft operating systems & Hardware experience
  • Working knowledge of Computer Networks and a proficient knowledge of PC Architecture
  • A minimum of 1 year’s previous experience in providing second level technical support by phone
  • German highly desired but NOT essential
  • Any other additional European language such as Spanish or Italian an advantage
  • Apple Mac & Linux OS basic knowledge
Skills / Behaviours:
  • Excellent communication skills
  • Excellent organizational skills
  • Computer-fluency
  • Ability to prioritise own workload
  • Multi-tasking skills essential
Personal Circumstances:
  • Active team player
  • Ability to use discretion and independent judgment
  • Positive working attitude
  • Strong focus on Customer Service
  • The candidate must live within reasonable commutable distance to Sunbury or be willing to relocate

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Technical Support Engineer – French/English
Human Resources
Kingston Technology Europe Ltd
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888

 

 

Channel Marketing Specialist

Job Description
Job Title: Channel Marketing Specialist
Reporting to: Channel Marketing Manager
Effective date: April 2015
Department: European Marketing
Location: Sunbury
Working hours: 40 hours per week
Position Summary: Planning, organisation and execution of Regional Channel Marketing programmes in the Netherlands, Belgium, Estonia, Latvia & Lithuania . Working in consultation with regional managers and sales teams and distribution channel. Control of channel expenditure for the region. Participation in European Channel Marketing team with some project responsibilities. Coordination of European Channel Marketing projects where appropriate within the team.
Essential Functions:
  1. Planning and execution of channel marketing activities in nominated regions.
  2. Liaison with country managers and Field Sales for planning and communication of these marketing activities, including a quarterly planning process.
  3. Management of regional channel marketing budget, administration of marketing requests and invoices.
  4. Participation, as a member of the European Channel Marketing Team, in the development and delivery of projects as directed, ensuring representation of local needs.
  5. Deal with on-going/ad hoc enquiries from Distributors/Dealers/Salespeople.
  6. Proactively engage with regional channel partners and Field Sales to drive marketing activity supporting business and strategic marketing objectives.
  7. Communication of marketing information to channel partners and ensure use and penetration of all appropriate marketing tools and programmes.
  8. Preparation of channel events, promotions and other campaigns in the region liaising with other members of the European Marketing team where appropriate.
  9. Communication with internal and external customers about activities, actions and programmes and coordination of activity with these teams as appropriate.
  10. Work with partners on setting up Digital Marketing campaigns with tracking codes in place, as requested by BM's or Digital team.
  11. Work with partners on getting results from our marketing campaigns.
OTHER RESPONSIBILITIES:
  1. To perform other work related duties as assigned by line manager.
Person Specification
Minimum Criteria Desirable
Education / Qualifications:
  • Ideally degree level educated (or equivalent) in a business related discipline
  • Fluency in English and Dutch (business level)
Educated to A Level / Baccalaureat/Abitur standard + 1 year higher education
Experience / Knowledge:
  • Strong background in Marketing – ideally from the IT industry but other backgrounds may be considered
  • May also consider Marketing graduate with IT Channel Sales experience
  • Experience of Excel, Word, and PowerPoint to intermediate level.
Ideally channel marketing experience
Skills / Behaviours:
  • Ability to read, write and communicate in English
  • Moderate PC keyboard ability
  • Good leadership skills
  • Good communication skills
  • Strong organisational skills
Personal Circumstances:
  • Strong interpersonal and communications skills.
  • Good planning, research and analysis skills.
  • MS Word and Excel skills strongly desirable.

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Channel Marketing Specialist
Human Resources
Kingston Technology Europe Ltd
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888

 

 

Picking Team Leader

Job Description
Job Title: Picking Team Leader
Reporting to: Warehouse Supervisor
Effective date: April 2015
Department: Production (Building F – Picking)
Location: Sunbury-on-Thames
Working hours: 40 hours per week
Position Summary: The position is primarily responsible for taking charge of the overall work in the Picking team including the personnel responsible for the picking of Kingston products.
Essential Functions:
  1. Direct the daily activities of personnel to ensure the efficient operation of the picking function. This includes training, development and performance management/review of team members.
  2. Fulfill picking requirements based on specifications and instructions.
  3. Check and receive inbound shipments / S2 products correctly and investigate any discrepancies.
  4. Co-ordinate with other departments to make sure Picking team’s smooth work process and work flow.
  5. Pull product from inventory based upon picking orders and restock picking area with finished goods.
  6. Conduct/lead a weekly stock count and investigate any discrepancies.
  7. Process repacking orders on time and correctly.
  8. Maintain over flow area making sure space is utilised appropriately.
  9. Always keep up with the latest picking requirement specified on the picking documentation and timely maintain the documentation. Ensure ISO standard for picking are met.
  10. Co-ordinate with Marketing to pick and ship marketing products.
  11. Inventory system and stock management.
  12. Develop, administer and/or delegate departmental training.
  13. Attention to detail of product, specification and quality standards work procedures.
  14. Ensure the Picking team staff are observing the Health and Safety regulation, policies and rules. Report any potential hazards as soon as possible.
  15. Keep records of the daily operation log. Maintain operation files correctly.
  16. Administer the team (eg holiday/sickness records) in line with the company policy. Develop good relationships with staff members and encourage staff to take active roles in daily work and exchange of opinions.
  17. Ensure all picking equipment are in good working order and resolve any issues via the correct departmental request
  18. To develop new ideas and processes from inception to analysis, planning and execution for new projects or to improve existing processes.
OTHER RESPONSIBILITIES:
  1. Perform other work related duties, as assigned.
Person Specification
Minimum Criteria Desirable
Education / Qualifications: Good general standard of education Educated to A Level / Baccalaureat/Abitur standard + 1 year higher education
Experience / Knowledge:
  • Some experience with JDE, Lotus Notes and Kingston’s web base system is preferred
  • Some exposure to team management / supervisory experience is preferred
  • Familiar with the picking requirements and standards for the picking of Kingston products
Skills / Behaviours:
  • Ability to read, write and communicate in English
  • Moderate PC keyboard ability
  • Good leadership skills
  • Good communication skills
  • Strong organisational skills
Personal Circumstances: Lives within easy commutable distance of Sunbury-on-Thames

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Picking Team Leader
Human Resources
Kingston Technology Europe Ltd
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888

 

 

Customer Service Specialist - Maternity cover – Tri-lingual

Job Description
Job Title: Customer Service Specialist (Maternity cover – contract) (Tri-lingual German/Italian/English)
Reporting to: Customer Services Manager
Effective date: April 2015
Department: Customer Services
Location: Sunbury-on-Thames
Working hours: 8am – 5pm, Monday to Friday (German Bank Holidays)
Position Summary: The European Customer Service team is primarily responsible for calls, and email queries that come from throughout EMEA. It is the responsibility of the Specialist to answer queries in a professional, friendly, and efficient manner.
Essential Functions:
  1. Record calls in KCRM or Cention email database as required to support company strategy.
  2. Provide first level technical support. Calls that exceed first level technical support need to be logged as a Service Request in KCRM and passed to the Technical Support department. Translation help may be required on some calls.
  3. Receive incoming calls from all EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction.
  4. Identify opportunities from inbound calls by questioning the customer; these will be passed to a sales representative – Inside Sales or Business Development Manager. A lead is classified as a call from a strategic account or a business opportunity.
  5. Manage the Cention Email database ensuring that a 24-hour response is achieved.
  6. Handle Live Chats requests within Cention from the UK.
  7. Work with the Account Managers to ensure smooth day-to-day running of existing accounts and to minimise the volume of queries in accordance with department procedures.
  8. In accordance with company procedures manage logistical issues such as RMA.
  9. Share responsibility with Account Managers for disseminating backorder information.
  10. Participate to regular hands-on product training to increase product knowledge.
  11. Regularly review and update regional email templates.
  12. To perform other work related duties as assigned.
Person Specification
Minimum Criteria Desirable
Education / Qualifications: A level standard or equivalent Degree level or equivalent
Experience / Knowledge: Fluent German, Italian & English  
Skills / Behaviours: The candidate should be customer focused, have excellent communication and organisational skills, and a minimum of 1 year’s administrative experience or customer facing duties. The candidate should be computer literate.

The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment.
Personal Circumstances: The candidate must live within reasonable commutable distance of Sunbury-on-Thames (or be willing to relocate).

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Customer Service Specialist - Maternity cover – Tri-lingual
Human Resources
Kingston Technology Europe Ltd
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888

 

 

Business Development Representative – France

Job Description
Job Title: Business Development Representative – France
Reporting to: General Manager France SARL
Effective date: January 2015
Department: France
Location: France
Working hours: 39 hours per week
Position Summary: To promote Kingston Technology at distributors, resellers, e-tailers and integrators by working with their sales and management teams. The primary aim is to achieve quarterly objectives and Key Performance Indicators. This should be achieved by developing strong relationships at all levels
Essential Functions:
  1. To visit and develop distributors, resellers, e-tailers and integrators.
  2. To implement account profiling and account plans for each of the designated accounts with revenue, relationship and investment goals.
  3. To work closely with the French team internal and external.
  4. To identify and develop new business opportunities with distribution/reseller account managers and integrators for Kingston’s products
  5. To identify and develop new business opportunities with distribution, resellers, integrators, E-tailers for all products
  6. To follow up on any sales opportunities identified by the internal sales team and the marketing team.
  7. To identify any special bid opportunities and liaise with internal sales. Follow up and close the business.
  8. To conduct regular training sessions with all channel partners and to ensure all new channel sales people are trained on Kingston products and services.
  9. To work with the marketing representative to design and implement a marketing plan with all assigned partners.
  10. To understand thoroughly Kingston’s competition and to identify and take advantage of any business opportunities.
  11. To be the escalation route for any issues that cannot be resolved internally.
  12. Enter company contacts and activities and visit reports in Siebel. Write a monthly report to the French team

OTHER RESPONSIBILITIES:
  1. Performing other ad hoc duties as assigned.
Person Specification
Minimum Criteria Desirable
Education / Qualifications: Bachelor’s degree in business or similar field.  
Experience / Knowledge:

English, to business standards

 

Minimum 4 years’ Field Sales experience working with E commerce, integrators, resellers and distributors experience of working within a dynamic fast moving company with aggressive growth targets.

 

Skills / Behaviours:
  • Strong time management skills
  • Good planning and research skills
  • Ability to build effective working relationships both internally and externally
  • Ability to influence and negotiate effectively at all levels within the organization and with channel partner and clients’ organisations
  • Excellent communication skills - both verbal and written; strong presentation skills
  • Computer literate and good mathematical skills.
Personal Circumstances:
  • Highly proactive in approach to work
  • Ability to work within a team
  • Ability to perform under pressure and with a wide variety of people in a deadline driven and multicultural environment
  • Good attention to detail
  • Be determined, energetic, self-motivated, able to use own initiative, and be achievement orientated.
Working Relationships:
  • Internal:
    • Sales and Marketing colleagues in France. Inside Sales, Marketing, Planning, Credit management and other colleagues in Sunbury, UK
  • External:
    • Designated channel partner accounts at all levels (Directors, Management Teams and Sales Teams) Distributors Resellers Integrators E tailers
Other circumstances:
  • Clean driving licence

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Human Resources
Kingston Technology Europe Co LLP
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888