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Job opportunities at Kingston

Kingston Technology is now looking for qualified individuals to fill the following positions:

 

Digital Marketing Specialist

Job Description
Job Title: Digital Marketing Specialist
Reporting to: Creative Team Manager
Effective date: January 2015
Department: Marketing
Location: Sunbury-on-Thames
Working hours: 40 hours per week
Position Summary: Be the expert and coordinator on topics related to Digital Marketing in EMEA.
Allocation of the digital budget to plan, execute and control effective and consistent online campaigns to push Kingston and HyperX products, brand campaigns and partners sell out/conversion. Understand internal focus and goals. Support these company goals with digital activities to make sure that Kingston has a prominent and clear positioning in the digital space. Participate in the process of defining budgetary requirements for EMEA with HQs as well as the allocation (spend) of budgets within EMEA for Digital Branding related work. Coordinate digital executions as required for HQ marketing campaigns
Essential Functions:
  1. Digital marketing strategy Development, planning and organisation of digital marketing campaigns using all relevant channels and strategies such as:
    • Learn More Activities
      Assigning budget to drive traffic to Kingston.com and develop educational campaigns to maximise the awareness of Kingston products and educate the users in the digital space. Work with HQ for the execution and setting up of the activities. Usage of all relevant strategies, channels and digital techniques. Work with Product Marketing team and EMEA Creative for creation of messaging, ads, product focus and positioning in the digital space Such activity will be implemented either through the HQ Search Team or, in some cases through other channels/agencies. Supervise the relationship with EMEA agencies where relevant.
    • Buy Now Activities
      Assigning budget to drive traffic to EMEA partner sites, maximise partners’ visibility and traffic to product pages conversions and sell out. Participate in the selection of partners which will take part in campaigns. Activity will be implemented either through the HQ Search Team or, in some cases through other channels/agencies. Supervise the relationship with EMEA agencies where relevant. Together with the Consumer Marketing Group and Channel Marketing Team identify digital branding opportunities with etail partners.
    • Partner Offsite
      Work with Consumer Marketing Group and Channel Marketing Team to support partners in offsite activities to maximise traffic to their site. Define and suggest strategies and opportunities to maximise activity. Participating in the selection of partners which will take part in the campaigns and support partners where relevant. Collect reports and report on overall success of the activity. All activities to be coordinated with and communicated to the relevant EMEA Strategic Marketing Managers, Channel Marketing Managers and Social Media team to maximise potential exposure and reach.
    • Analysis
      Analyse the results of campaigns providing reports on activities. Reports will be created using both internal software such as Google Adwords and Google Analytics but also collecting reports from partners where relevant (Offsite Activities). Take responsibility for updating EMEA and HQ team on results of digital activities
  2. User Experience
    Assist with the user interface for campaigns working with internal and external stakeholders to ensure that user journey is clear, complete and easy to navigate. Focus on channel integration and usage of the “Buy Now” button. Create a consistent image of Kingston and HyperX in the digital world and make sure that users and consumers can easily access information about Kingston and HyperX products, find what they are looking for online, understand positioning and use assets such as video or other marketing tools. Where possible gather feedback to improve the image and services offered online.
  3. SEO
    Help HQ with SEO optimization feedback and be the EMEA ‘go to person’ for feedback and suggestions. Collaborate with the EMEA creative department and other internal stakeholders to gather feedback and suggestions
  4. Miscellaneous
    • Manage and maintain competitive analysis, providing regular reports
    • Update skills and keep up to date with new technologies and strategies by attending events and seminars to ensure that the company is at the forefront of digital marketing.
    • Travel as required (including some travel to HQ) ensuring that EMEA is in line with global strategy and in touch with central marketing team
   
Person Specification
Minimum Criteria Desirable
Education / Qualifications: Ideally A level educated (or equivalent) Degree level educated (or equivalent), preferably in Marketing / business management
Experience / Knowledge:

Broad understanding of marketing communication Experience in managing and optimising digital campaigns through Adwords Experienced in analysing campaigns and web traffic using Google Web Analytics. Marketing background facing channel customers

Knowledge of customer buying behaviours and motivations throughout the digital customer journey. Proven experience of working with relevant tools as well as agencies, partners and customers. Knowledge of wider digital marketing tools such as social media, and other non-Google specific tools. Experience in improving Web SEO. Experience of managing budgets to achieve specific digital objectives.

Skills / Behaviours:
  • • Excellent spoken and written communication skills to convey new concepts and ideas to internal and external stakeholders.
  • Analytical skills to grasp, interpret, present and make recommendations from available data.
  • Fluent English (spoken and written) and ideally at least one other European language
  • Confident, proactive, creative thinker with good attention to detail.
  • Ability to work independently and take initiatives • Ability to work with staff at all level (including senior management) • Ability to work with a wide variety of people in a multicultural environment.
Personal Circumstances:
  • Lives within easy commutable distance of Sunbury on Thames Ability to travel and be away from home

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Human Resources
Kingston Technology Europe Co LLP
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888

 

Business Development Representative – France

Job Description
Job Title: Business Development Representative – France
Reporting to: General Manager France SARL
Effective date: January 2015
Department: France
Location: France
Working hours: 39 hours per week
Position Summary: To promote Kingston Technology at distributors, resellers, e-tailers and integrators by working with their sales and management teams. The primary aim is to achieve quarterly objectives and Key Performance Indicators. This should be achieved by developing strong relationships at all levels
Essential Functions:
  1. To visit and develop distributors, resellers, e-tailers and integrators.
  2. To implement account profiling and account plans for each of the designated accounts with revenue, relationship and investment goals.
  3. To work closely with the French team internal and external.
  4. To identify and develop new business opportunities with distribution/reseller account managers and integrators for Kingston’s products
  5. To identify and develop new business opportunities with distribution, resellers, integrators, E-tailers for all products
  6. To follow up on any sales opportunities identified by the internal sales team and the marketing team.
  7. To identify any special bid opportunities and liaise with internal sales. Follow up and close the business.
  8. To conduct regular training sessions with all channel partners and to ensure all new channel sales people are trained on Kingston products and services.
  9. To work with the marketing representative to design and implement a marketing plan with all assigned partners.
  10. To understand thoroughly Kingston’s competition and to identify and take advantage of any business opportunities.
  11. To be the escalation route for any issues that cannot be resolved internally.
  12. Enter company contacts and activities and visit reports in Siebel. Write a monthly report to the French team

OTHER RESPONSIBILITIES:
  1. Performing other ad hoc duties as assigned.
Person Specification
Minimum Criteria Desirable
Education / Qualifications: Bachelor’s degree in business or similar field.  
Experience / Knowledge:

English, to business standards

 

Minimum 4 years’ Field Sales experience working with E commerce, integrators, resellers and distributors experience of working within a dynamic fast moving company with aggressive growth targets.

 

Skills / Behaviours:
  • Strong time management skills
  • Good planning and research skills
  • Ability to build effective working relationships both internally and externally
  • Ability to influence and negotiate effectively at all levels within the organization and with channel partner and clients’ organisations
  • Excellent communication skills - both verbal and written; strong presentation skills
  • Computer literate and good mathematical skills.
Personal Circumstances:
  • Highly proactive in approach to work
  • Ability to work within a team
  • Ability to perform under pressure and with a wide variety of people in a deadline driven and multicultural environment
  • Good attention to detail
  • Be determined, energetic, self-motivated, able to use own initiative, and be achievement orientated.
Working Relationships:
  • Internal:
    • Sales and Marketing colleagues in France. Inside Sales, Marketing, Planning, Credit management and other colleagues in Sunbury, UK
  • External:
    • Designated channel partner accounts at all levels (Directors, Management Teams and Sales Teams) Distributors Resellers Integrators E tailers
Other circumstances:
  • Clean driving licence

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Human Resources
Kingston Technology Europe Co LLP
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888

 

 

Customer Service Specialist, Tri-lingual

Job Description
Job Title: Customer Service Specialist (Tri-lingual German/English/Italian or French)
Reporting to: Customer Services Manager
Effective date: January 2015
Department: Customer Services
Location: Sunbury-on-Thames
Working hours: 8am – 5pm, Monday to Friday (German Bank Holidays)
Position Summary: The European Customer Service team is primarily responsible for calls, and email queries that come from throughout EMEA. It is the responsibility of the Specialist to answer queries in a professional, friendly, and efficient manner.
Essential Functions:
  1. Record calls in KCRM or Cention email database as required to support company strategy.
  2. Provide first level technical support. Calls that exceed first level technical support need to be logged as a Service Request in KCRM and passed to the Technical Support department. Translation help may be required on some calls.
  3. Receive incoming calls from all EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction.
  4. Identify opportunities from inbound calls by questioning the customer; these will be passed to a sales representative – Inside Sales or Business Development Manager. A lead is classified as a call from a strategic account or a business opportunity.
  5. Manage the Cention Email database ensuring that a 24-hour response is achieved.
  6. Handle Live Chats requests within Cention from the UK.
  7. Work with the Account Managers to ensure smooth day-to-day running of existing accounts and to minimise the volume of queries in accordance with department procedures.
  8. In accordance with company procedures manage logistical issues such as RMA.
  9. Share responsibility with Account Managers for disseminating backorder information.
  10. Participate to regular hands-on product training to increase product knowledge.
  11. Regularly review and update regional email templates.
  12. To perform other work related duties as assigned.
Person Specification
Minimum Criteria Desirable
Education / Qualifications: A level standard or equivalent Degree level or equivalent
Experience / Knowledge:

Fluent German, English plus either Italian or French


Skills / Behaviours:
  • The candidate should be customer focused, have excellent communication and organisational skills, and a minimum of 1 year’s administrative experience or customer facing duties. The candidate should be computer literate.
  • The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment.
Personal Circumstances:
  • The candidate must live within reasonable commutable distance of Sunbury-on-Thames (or be willing to relocate).

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Human Resources
Kingston Technology Europe Co LLP
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888

 

 

Inside Sales Account Manager – Middle East

Job Description
Job Title: Inside Sales Account Manager – Middle East
Reporting to: Inside Sales Team Leader
(MEA, DACH, Pan Europe, Greece & Israel)
Effective date: December 2014
Department: Inside Sales
Location: Sunbury-on-Thames
Working hours: 40 hours per week (8am – 5pm)
Position Summary: To provide sales support to, and to manage relationships and maintain customer satisfaction at all times with, distribution and assembler customers in specified territories.

 

Also to develop business with existing customers through supporting Business Development Manager (BDM) efforts, conduct customer business reviews, make recommendations to management for business, process and procedure development, and to ensure Kingston is providing both correct and competitive pricing, while maintaining customer satisfaction at all times.
Essential Functions:
  1. To pro-actively manage and develop Kingston business in specified territories, and backup for other countries may be required, through account management from the office in Sunbury.
  2. To manage customer accounts by quoting and negotiating prices, processing orders, and estimating and managing deliveries based on knowledge of stock, production and delivery schedules.
  3. To coordinate where necessary with other Kingston departments such as Logistics, Accounts Receivable, Accounts Payable, Warehouse, and Marketing.
  4. To communicate with customers on a frequent and professional basis to secure orders and to provide product information and general customer service.
  5. To anticipate and develop plans, which reflect the future needs of the customer.
  6. To support the relevant Business Development Managers in the field at all times.
  7. To manage inventory levels based on customer and inventory forecasts and ROPs.
  8. To work with the RMA department to resolve returns

OTHER RESPONSIBILITIES:
  1. To occasionally travel to customer sites and trade shows.
  2. To perform other duties as assigned.
Person Specification
Minimum Criteria Desirable
Education / Qualifications: Good general standard of education Degree level educated (or equivalent)
Experience / Knowledge:

Fluent English, spoken and written to business level.

 

Experience in sales / account management.


Additional language would be an advantage

 

Previous IT product-related knowledge is desirable but not essential.


Skills / Behaviours:
  • Excellent communication skills
  • Excellent organisational, skills
  • Excellent time management skills
  • Excellent negotiation skills
  • Excellent numerical skills
  • Pro-active
  • Ability to meet tight deadlines
  • Ability to use independent judgment
  • Ability to learn memory and the industry quickly, and gain a sound understanding of the key factors that affect the industry
Personal Circumstances:
  • Lives within commutable distance of Sunbury-on-Thames

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Human Resources
Kingston Technology Europe Co LLP
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888

 

 

Field Application Engineer

Job Description
Job Title: Field Application Engineer
Reporting to: R&D/TRG Manager
Effective date: November 2014
Department: Research and Development/Technical Resources Group EMEA
Location: Sunbury-on-Thames
Working hours: 40 hours per week
Position Summary: Responsible for researching, testing and demonstrating new products. Reporting on all technical developments concerning all Kingston products. Training customers. Strong customer focus.
Essential Functions:
  1. Support product managers on all technical matters and approval of products with partner Hardware/ Software companies where necessary.
  2. Drive forward important technical projects and offer product/technology training when necessary.
  3. Provide Marketing and Field sales with support for trade shows, testing rigs, demonstration systems and technical questions. This will require frequent travel.
  4. Perform quality testing for PR gold stock, journalist support and spokesperson.
  5. Research and innovate testing methods to highlight Kingston products favourably for customer demonstrations.
  6. Research the latest benchmarking and testing software. Manage the technical Lab and maintain all testing equipment (motherboard, processors, drives, etc) and software.
  7. Setup testing rigs, perform quality and compatibility testing for Kingston beta products (memory and flash). Provide full testing reports.
  8. Provide 3rd level Tech support, attend customer sites for problem troubleshooting and manage technical support escalations for both memory and flash.
  9. Perform testing verification for high volume customers or industry partners where necessary.
  10. Provide testing service for Systems/ phones, etc… for release in Databank.
  11. Back up R&D’s core responsibilities, systems releases in databank and processing technical queries from internal and external customers.
  12. Provide a repair service for flash products and customer damaged systems where appropriate.

OTHER RESPONSIBILITIES:
  1. Performs other work-related duties as assigned by the supervisor.
  2. Backup colleagues where necessary.
  3. Liaise closely with our US/Taiwan counterparts & industry partners.
Person Specification
Minimum Criteria Desirable
Education / Qualifications:

Degree level educated (or equivalent) in a technical subject area

MCP, MCSE, Engineering qualification

Experience / Knowledge: An excellent working knowledge of PC, Notebook and especially Server architecture is essential. Good knowledge of Microsoft OS’s especially Server. A good knowledge of computer hardware/software and Networking is also necessary. Knowledge of Linux and OSX
Skills / Behaviours:
  • English and German language skills to full business fluency. Other European languages would also be an advantage.
  • Exceptional analytical, concise report writing with a strong customer focus.
  • Confident communicator with excellent presentation skills.
  • A self starter, prioritising a busy workload.
  • Proactive, flexible, with initiative and efficiency.
  • Having the ability to cooperate with others in a team environment is also essential.
Personal Circumstances:
  • Lives within commutable distance of Sunbury-on-Thames

The job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Human Resources
Kingston Technology Europe Co LLP
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888