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Job opportunities at Kingston

Kingston Technology is now looking for qualified individuals to fill the following positions:

 

Customer Service Specialist (Tri-lingual Italian/German/English)

Job Description
Job Title: Customer Service Specialist (Tri-lingual Italian/German/English)
Reporting to: Customer Services Manager
Effective date: September 2015
Department: Customer Services
Location: Sunbury-on-Thames
Working hours: 8am – 5pm, Monday to Friday (UK Bank Holidays)
Position Summary: The European Customer Service team is primarily responsible for calls, emails and Chat queries that come from throughout EMEA. It is the responsibility of the Specialist to answer queries in a professional, friendly, and efficient manner.
Essential Functions:
  1. Record calls in KCRM or Cention email database as required to support company strategy.
  2. Provide first level technical support. Calls that exceed first level technical support need to be logged as a Service Request in KCRM and passed to the Technical Support department. Translation help may be required on some calls.
  3. Receive incoming calls from all EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction.
  4. Identify opportunities from inbound calls by questioning the customer; these will be passed to a sales representative – Inside Sales or Business Development Manager. A lead is classified as a call from a strategic account or a business opportunity.
  5. Manage the Cention Email database ensuring that a 24-hour response is achieved.
  6. Handle Live Chats requests within Cention from the UK.
  7. Work with the Account Managers to ensure smooth day-to-day running of existing accounts and to minimise the volume of queries in accordance with department procedures.
  8. In accordance with company procedures manage logistical issues such as RMA.
  9. Share responsibility with Account Managers for disseminating backorder information.
  10. Participate to regular hands-on product training to increase product knowledge.
  11. Regularly review and update regional email templates.
  12. To perform other work related duties as assigned.
Person Specification
Minimum Criteria Desirable
Education / Qualifications:

A level standard or equivalent

Degree level or equivalent

Experience / Knowledge:

Fluent Italian, German & English

Skills / Behaviours:
  • The candidate should be customer focused, have excellent communication and organisational skills, and a minimum of 1 year’s administrative experience or customer facing duties. The candidate should be computer literate and be able to multitask.
  • The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment.
  • The candidate should have a high level of written English to respond to Chat enquiries in a highly professional manner.
Personal Circumstances:
  • The candidate must live within reasonable commutable distance of Sunbury-on-Thames (or be willing to relocate).

This job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Human Resources
Kingston Technology Europe Co LLP
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888

 

 

Business Development Representative

Job Description
Job Title: Business Development Representative
Reporting to: General Manager France SARL
Effective date: January 2015
Department: France
Location: France
Working hours: 39 hours per week
Position Summary: To promote Kingston Technology at distributors, resellers, e-tailers and integrators by working with their sales and management teams. The primary aim is to achieve quarterly objectives and Key Performance Indicators. This should be achieved by developing strong relationships at all levels
Essential Functions:
  1. To visit and develop distributors, resellers, e-tailers and integrators.
  2. To implement account profiling and account plans for each of the designated accounts with revenue, relationship and investment goals.
  3. To work closely with the French team internal and external.
  4. To identify and develop new business opportunities with distribution/reseller account managers and integrators for Kingston’s products
  5. To identify and develop new business opportunities with distribution, resellers, integrators, E-tailers for all products
  6. To follow up on any sales opportunities identified by the internal sales team and the marketing team.
  7. To identify any special bid opportunities and liaise with internal sales. Follow up and close the business.
  8. To conduct regular training sessions with all channel partners and to ensure all new channel sales people are trained on Kingston products and services.
  9. To work with the marketing representative to design and implement a marketing plan with all assigned partners.
  10. To understand thoroughly Kingston’s competition and to identify and take advantage of any business opportunities.
  11. To be the escalation route for any issues that cannot be resolved internally.
  12. Enter company contacts and activities in Kingston's CRM

Other responsibilities:

  1. Performing other ad hoc duties as assigned.
Person Specification
Minimum Criteria Desirable
Education / Qualifications:

Bachelor’s degree in business or similar field.

 
Experience / Knowledge:

English, to business standards

Minimum 4 years’ Field Sales experience working with E commerce, integrators, resellers and distributors experience of working within a dynamic fast moving company with aggressive growth targets.

 
Skills / Behaviours:
  • Strong time management skills
  • Good planning and research skills
  • Ability to build effective working relationships both internally and externally
  • Ability to influence and negotiate effectively at all levels within the organization and with channel partner and clients’ organisations
  • Excellent communication skills - both verbal and written; strong presentation skills
  • Computer literate and good mathematical skills.
Personal Circumstances:
  • Highly proactive in approach to work
  • Ability to work within a team
  • Ability to perform under pressure and with a wide variety of people in a deadline driven and multicultural environment
  • Good attention to detail
  • Be determined, energetic, self-motivated, able to use own initiative, and be achievement orientated.
Working Relationships:

Internal: Sales and Marketing colleagues in France. Inside Sales, Marketing, Planning, Credit management and other colleagues in Sunbury, UK

External: Designated channel partner accounts at all levels (Directors, Management Teams and Sales Teams) Distributors Resellers Integrators E tailers

Other circumstances:

Clean driving licence

This job description may be varied in consultation with the post holder to reflect evolving needs of the company.

To apply for this vacancy, please send a copy of your CV (written in English), salary expectations and a covering letter to:

Nina Edwards / Natalie Crafts
Human Resources
Kingston Technology Europe Co LLP
Kingston Court
Brooklands Close
Sunbury-on-Thames
MIDDX TW16 7EP
United Kingdom

E-mail: eu_jobs@kingston.eu
Tel: (+44) 1932 738888