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KingstonCare

KingstonCare

KingstonCare is a robust suite of free services that were developed to provide Kingston customers with the reassurance that their business will stay up and running. As an extension of Kingston’s dedication to quality and customer service, KingstonCare offers unique tools backed by the expertise gleaned from more than 25 years of experience in memory.

KingstonCare covers

  • System-specific server memory
  • System-specific desktop memory
  • System-specific workstation memory
  • ValueRAM server premier memory
  • Client solid-state drives
  • Enterprise solid-state drives

End Users

KingstonCare guarantees that you are covered while using Kingston products in your environment. Kingston will work with your reseller and service provider to amend your service level agreements to include Kingston products or will work with your product service team to provide you with the service level required to meet your existing service agreements. If your company is a self-maintainer, Kingston will work with you to customize a service reimbursement plan to cover inter-company charges. Contact your Kingston representative or your reseller today to find out how you can add service reimbursement to your Kingston products.

Resellers/Service Providers

KingstonCare is an additional guarantee you can offer to your customers when selling Kingston products. Kingston will reimburse you for service calls directly related to covered Kingston products or send out one of our contracted service providers, if required. The process will be seamless to your customers. Contact your Kingston representative to find out how you can get the added benefit of service reimbursement.

Service Reimbursement

(direct to end user)

KingstonCare guarantees that you are covered for expenses incurred by any service required for covered Kingston products. If a system with a Kingston product installed requires service as a direct result of the Kingston product, Kingston will reimburse the service provider for billable charges related to the event.

Get started on your Service Reimbursement

Cross-ship RMA

If you need your replacement product in a hurry, Kingston can ship it to you immediately, without waiting for the inoperative product to arrive. It’s one more way Kingston reduces your potential downtime.

RMA

RMA, or Return Merchandise Authorization, is designed to take the hassle out of returns in the unlikely event of a problem with a Kingston product. It’s a simple process: Get started now!

On-site Spares

To ensure against downtime, Kingston can place a stock of spare products at your location to use in the unlikely event of a Kingston-related failure. Just replace the Kingston product with a spare and send the inoperative one back to Kingston.