There are several possible reasons why your DataTraveler is not being detected in Windows.

1. The DataTraveler could be conflicting with a pre-assigned drive letter. To resolve this, do the following (do not do this for a "Privacy" drive that assigns two drive letters):
1. Insert the DataTraveler and right-click on My Computer, which is located on your desktop or under the Start button on the Task Bar.
2. Select "Manage."
3. Select “Disk Management” in the left window pane.
4. Locate the DataTraveler in the right window pane.
5. Right-click on the drive and select “Change Drive Letter and Paths”.
6. Click "Change" and select a new drive letter from the drop-down box. Then click "OK".
2. The DataTraveler may be conflicting with pre-installed software. Disable all applications running in the background prior to installation of the DataTraveler.
3. If you have never used the USB ports, make sure they are working and enabled via the BIOS. Refer to your system's manual for instructions on how to access the BIOS. The USB ports should also be enabled in Device Manager. To access Device Manger, right click My Computer and select "Properties". In the System Properties dialog box, click on the Hardware tab and then on the Device Manager button. Locate the Kingston DataTraveler, which is usually under "Hard disk controllers" or listed as "Other". Right-click on the device and select the "Enable" option.
4. Make sure you have the latest Windows Service Pack. Windows Service Packs contain fixes and updated drivers for USB devices. To find out if you have a Service Pack installed, right-click My Computer and select "Properties". The Windows version and Service Pack information is listed on the General tab under "System". If a Service Pack is not listed, you can download it from the Microsoft Website.
5. If you have a desktop computer, make sure the DataTraveler is inserted directly into one of the main USB ports on the back of the PC. Front ports, keyboard ports or USB hubs may not supply sufficient power for the high-speed DataTraveler to function properly.
6. If the DataTraveler shows up in Disk Manager but not My Computer (Computer in Windows Vista and 7) or Explorer and you have TweakUI installed, it may have modified the registry to make drives hidden. To resolve this, go to “TweakUI Properties” and configure it to display drives.
7. If you received a (Code 10) error and have more than one USB device inserted, remove the devices and insert the Kingston DataTraveler by itself. This error may indicate that your particular system cannot support more than one USB device at a time.
8. Make sure you have the latest BIOS and/or firmware installed on the computer. The BIOS/firmware can be downloaded from the computer manufacturer’s Website.

FAQ: KDT-010611-GEN-02

Because the DataTraveler is 32GB or larger, Windows 7 will not allow you to format it to FAT32. You will have to convert it using a Command Prompt. Click on Start>Run and type in CMD and click on the OK button. Type the following in the command prompt (see image). Replace F with the drive letter for your drive. Please take notice of the spaces in between.

FAQ: KDT-010611-GEN-14

Unplug the other USB device, insert the DataTraveler drive and restart the system. After the DataTraveler is configured you should then be able to connect the other USB device.

FAQ: KDT-010611-GEN-15

If you have a desktop computer, make sure the DataTraveler is inserted directly into one of the main USB ports. These USB ports are usually located in the back of the tower. If these ports are difficult to access, we recommend a 3ft USB extension cable.

FAQ: KDT-010611-GEN-09

If you have data on the DataTraveler that is important to you, we strongly recommend that you use one of the two possible means of data recovery (see below). Kingston does not offer data recovery services. For more information on our warranty policy, please visit http://www.kingston.com/company/warranty.asp

1. Contact a company that specialises in data recovery services, such as Driver Savers at www.drivesavers.com or Ontrack at www.ontrack.com or carry out a Google search for "data recovery".
2. Go to www.download.com, search for "data recovery" and download one of the many utilities for data recovery which are fairly simple to use. We suggest trying one of the free versions as they work just as well as the paid versions. However for this option to work, the computer must assign a drive letter to the device. Even so it is not guaranteed to work. If it does not, option 1 would be your best bet.

FAQ: KDT-012611-GEN-25

Windows assigns new drives to the next available physical drive. It will sometimes take the same drive letter as a network drive for this reason. This is a common problem with removable storage devices.

To resolve this go to Control Panel > Administrative Tools > Computer Management. Note the drives on the right window pane. See if the Kingston (x) is recognised. (x) denotes the drive letter that Windows assigned to the Data Traveler.

If the DataTraveler is using the same drive letter as one of the other drives, right-click the Kingston Drive letter and click on "Change Drive Letter and Paths".

In the next dialog box, click on the "Change" button and assign a drive letter that is not currently being used.

Note: Do not manually change drive letters if you have a "Privacy" DataTraveler that assigns two drive letters for the device.

FAQ: KDT-010611-GEN-03

Change Legacy USB support in the BIOS to Disabled (or the opposite of what it is set at currently).

FAQ: KDT-010611-GEN-23

If you have determined that you were sold a counterfeit product, please visit our counterfeit reporting site at www.kingston.com/company/counterfeit.asp.

To determine if your product is counterfeit, please contact our technical support department.

The only way to guarantee the authenticity of a Kingston product is to purchase it via a reputable partner. For a listing of some of these, please visit www.kingston.com/wheretobuy/.

Windows may not recognise the MacOS Extended or Standard file system. To resolve this, format the drive in MacOS DOS so that it can be used in both environments.

WARNING: Formatting will erase all of the data on the DataTraveler. Back up your data before proceeding.

1. Insert the DataTraveler into the Mac OS X machine and wait for it to mount.
2. Click on the “GO” option on the menu bar.
3. Double-click on Utilities (If you do not see Utilities, double-click on Applications and then double-click on the Utilities folder.)
4. Double-click on the Disk Utility icon.
5. In the Disk Utility Dialog box, click once on the Kingston DataTraveler active partition. Note: There will be two listings for the DataTraveler, the first one is the active partition and the second is the volume label.
6. Click the Erase tab located on the right side of the screen.
7. Using the Volume Format drop-down, select “MS-DOS File System” from the list.
8. Click Erase.

Be aware that MacOS 10.6.5 will support full read and write access to exFAT formatted drives so formatting the drive using the exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.

Also, Windows XP and Vista will require an update in order to access exFAT.

For additional assistance using the DataTraveler, CLICK HERE to view the DataTraveler "How To" videos.

FAQ: KDT-010611-GEN-07