Using the DataTraveler Locker+ G2
Frequently Asked Questions
I updated my Mac OS to 10.10 (Yosemite). Now my secure USB Flash drive does not work. Is there a way to make my drive work with this OS?
If I forget my password or the drive no longer accepts my password, can the data on the drive be recovered?
My DataTraveler is not being detected in Windows. Why?
My DataTraveler is 64GB or larger. I formatted it using NTFS and I want to format it back to FAT32. How do I do this?
My DataTraveler will not accept a 4GB or larger file. Why?
When I insert this DataTraveler into my Windows computer, I receive an error stating "(DataTraveler) requires two free drive letters" or "(DataTraveler) could not start". Why?
When I insert my drive and the security software is launched, I do not get a password prompt.
The drive does work under administrator.
How do I resolve this?
Can this secure USB flash drive be formatted to work as a standard USB drive or the security be disabled to remove the password requirement?
I purchased a Kingston flash product online for well below market value and the product does not work correctly. I believe the product is counterfeit. What should I do?
Can I use my DataTraveler as a bootable USB device?