Using the DataTraveler Locker+ G2
Frequently Asked Questions
I updated my Mac OS to 10.10 (Yosemite). Now my secure USB Flash drive does not work. Is there a way to make my drive work with this OS?
If I forget my password or the drive no longer accepts my password, can the data on the drive be recovered?
My DataTraveler is not being detected in Windows. Why?
My DataTraveler is 32GB or larger. I formatted it using NTFS and I want to format it back to FAT32. How do I do this?
The Kingston driver loads properly but the drive does not show up in My Computer. If you look at Device Manager, Disk Drives, Kingston Properties, under the Settings tab, there is no drive letter listed in the appropriate field. Another USB device, such as a printer, works fine so we know that the port is enabled. How do I resolve this?
When I insert the DataTraveler into the USB port on my keyboard, USB hub or in the front of my tower, the unit is either not recognised or I receive an error message. Why?
When I insert this DataTraveler into my Windows computer, I receive an error stating "(DataTraveler) requires two free drive letters" or "(DataTraveler) could not start". Why?
When I insert my drive and the security software is launched, I do not get a password prompt.
The drive does work under administrator.
How do I resolve this?
Can this secure USB flash drive be formatted to work as a standard USB drive or the security be disabled to remove the password requirement?
My DataTraveler will not accept a 4GB or larger file. Why?
The computer recognises the DataTraveler if it is inserted during boot, but it is not recognised if I insert the device while the computer is already on. How do I resolve this?
My DataTraveler is not recognised by Mac OS X. How do I resolve this?
The computer has mapped network drives. Windows says the drive is installed correctly but no drive letter is assigned to it. Why?
On a Mac, my DataTraveler does not show free space after deleting files. How do I resolve this?
While trying to transfer a file to or from the Data Traveler, the MacOS 10 displays an error stating that the file cannot be modified or moved. Why?
After formatting my DataTraveler in Mac OS X, the drive will not operate or format properly under Windows. Why?
When I try to format a drive that is larger than 32GB in Windows XP or Vista, I am unable to select a file system. No file system options are displayed. How do I resolve this?
After inserting the DataTraveler into the USB port of a computer running Windows Vista or Windows 7, an AutoPlay dialog appears with an option to "Speed up my system using Windows ReadyBoost". What is this feature and can I enable it?
I purchased a Kingston flash product online for well below market value and the product does not work correctly. I believe the product is counterfeit. What should I do?
Can I use my DataTraveler as a bootable USB device?