How to use a USB Drive with Ubuntu Linux
Using a USB Drive on a Mac
Using a USB Drive on a Windows PC
Frequently Asked Questions
What do the blue and red LEDs represent?
My DataTraveler no longer works or I can no longer view files saved to the DataTraveler. Can the files on the DataTraveler be recovered?
My DataTraveler is not being detected in Windows. Why?
How do I remove the TravelerSafe password?
The Kingston driver loads properly but the drive does not show up in My Computer. If you look at Device Manager, Disk Drives, Kingston Properties, under the Settings tab, there is no drive letter listed in the appropriate field. Another USB device, such as a printer, works fine so we know that the port is enabled. How do I resolve this?
What operating systems support exFAT?
After creating a privacy zone, the full capacity of my DataTraveler is not seen in Properties. Why?
The software that came with my drive will not work in Windows 7. Is there an update or a way to make it work in Windows 7?
I accidentally deleted TravelerSafe+ from my KUSBDTE. How can I access data in my Privacy Zone?
When I insert the DataTraveler into the USB port on my keyboard, USB hub or in the front of my tower, the unit is either not recognised or I receive an error message. Why?
My DataTraveler is 64GB or larger. I formatted it using NTFS and I want to format it back to FAT32. How do I do this?
My DataTraveler will not accept a 4GB or larger file. Why?
My USB drive works fine under Windows 7, but when I insert it into a different operating system, e.g., Windows XP, it prompts me to reformat the drive. Why?
The full capacity of my DataTraveler or Flash media is not available for storage. Why?
The computer recognises the DataTraveler if it is inserted during boot, but it is not recognised if I insert the device while the computer is already on. How do I resolve this?
My DataTraveler is not recognised by Mac OS X. How do I resolve this?
The computer has mapped network drives. Windows says the drive is installed correctly but no drive letter is assigned to it. Why?
On a Mac, my DataTraveler does not show free space after deleting files. How do I resolve this?
While trying to transfer a file to or from the Data Traveler, the MacOS 10 displays an error stating that the file cannot be modified or moved. Why?
After formatting my DataTraveler in Mac OS X, the drive will not operate or format properly under Windows. Why?
My DataTraveler is not full, but when I try to transfer data to the drive I receive an error message stating, "The directory or file cannot be created". Why?
When I try to format a drive that is larger than 32GB in Windows XP or Vista, I am unable to select a file system. No file system options are displayed. How do I resolve this?
After inserting the DataTraveler into the USB port of a computer running Windows Vista or Windows 7, an AutoPlay dialog appears with an option to "Speed up my system using Windows ReadyBoost". What is this feature and can I enable it?
While trying to copy files from Mac OS X Snow Leopard 10.6.2 to the USB Flash drive, I receive an "Error code-36" message. What could be the problem?
Are Kingston DataTravelers compatible with Windows ME?
My DataTraveler will not install on Windows Vista. Why?
After installing the DataTraveler, two drive letters are seen. This occurs on Win98SE. How do I resolve this?
I plugged my new Kingston Traveler into my USB port and the computer shows the removable medium drive as Drive D:. My CD-ROM can no longer be accessed. In addition, the device manager displays the primary and secondary IDE controller with an exclamation mark next to them. How do I resolve this?
I purchased a Kingston flash product online for well below market value and the product does not work correctly. I believe the product is counterfeit. What should I do?
When using the DataTraveler with a boot utility or some other third party software, the capacity of the drive is now much smaller then it was originally. How do I restore the capacity of the drive?
When I try to run the software that came with the drive, I receive an error stating "this drive is unauthorized to run this software". How do I resolve this?