The changes that Apple made in Mac OS 10.11 disabled the functionality of our secure USB drives. We recommend that you update your Kingston secure USB drive by downloading and installing one of the updates provided on the following page.
If you have a custom secure USB drive, please contact your IT department.
If you have a DT4000M or DT4000M-R drive, please contact technical support.
To transfer files larger than 4GB, the DataTraveler must have a NTFS or exFAT file system. Unfortunately, the FAT32 file system is not capable of handling a single file larger than 4GB (to be exact, one byte less than 4GB). Follow the steps below to format the DataTraveler with an NTFS File system:
Warning, all data on the DataTraveler will be lost! Please back up the data on the DataTraveler before proceeding.
Be aware that MacOS 10.6.5 will support full read and write access to exFAT formatted drives. MacOS still has read only access to NTFS formatted drives.
Some devices (MP3 players,digital photo frames, etc) will not read NTFS or exFAT file systems.
Also, Windows XP and Vistawill require an update in order to access exFAT.
Because the DataTraveler is 32GB or larger, Windows 7 will not allow you to format it to FAT32. You will have to convert it using a Command Prompt. Click on Start>Run and type in CMD and click on the OK button. Type the following in the command prompt (see image). Replace F with the drive letter for your drive. Please take notice of the spaces in between.
This DataTraveler requires two consecutive drive letters AFTER the last physical disk that appears before the 'gap' in drive letter assignments (see figure below). This does NOT pertain to network shares because they are specific to user profiles and not the system hardware profile itself, and thus appear available to the OS.
This means that Windows may assign the DataTraveler a drive letter that's already in use by a network share or Universal Naming Convention (UNC) path, causing a drive letter conflict. If this happens, please consult your administrator or help desk department for information on changing drive letter assignments in Windows Disk Management (administrator privileges required.)
In this example, the DataTraveler uses drive F:, which is the first available drive letter after drive E: (the last physical disk before the drive letter gap). Since letter G: is a network share and not part of the hardware profile, the DataTraveler may attempt to use it as its second drive letter, causing a conflict.
If there are no networkshares on your system and the DataTraveler still won’t load, it is possiblethat a card reader, removable disk, or other previously-installed device isholding on to a drive-letter assignment and still causing a conflict.
Please note that DriveLetter Management, or DLM, has improved significantly in Windows XP SP3, Vistaand 7, so you may not come across this issue, but if you are unable to resolvethe conflict, please contact Kingston’s Technical Support Department forfurther assistance.
We've seen this happen when security software blocks the user's ability to write to CDs/DVDs. Run gpedit.msc and go to Windows Settings>Security Settings>Local Policies>Security Options and make sure Devices: Restrict CD-ROM access to locally logged-on user only is set to disabled.
Also, too many entries for mounted devices in older computers can cause this problem. When all the entries cleared the drive should work again. To do this, go to start and type regedit in the search field. Make sure to back up your registry before making any changes. Here are instructions for backing up your registry.
In the directory list on the left side, find the entry HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices. Remove all entries except for default (it won't let you anyway).
You can also look at Device Manager when the Data Traveler is connected to see if the drive comes up with any yellow exclamation marks. Uninstalling the device with the exclamation mark and scanning for new hardware sometimes will work as well. You may want to try this even if you do not see any yellow exclamation marks for this device. You will need to run the uninstall as the Admin to be able to perform this while logged-in as a non-Admin.
Also check the setting for your security programs (Norton, Symantec, etc).
This drive is designed to be 100% encrypted. The security is built into the drive and cannot be removed or disabled.
The problem may occur because the update has deleted your user Temp folder. The drive uses this when running the security software.
To access the location of this folder, you must first un-hide all files and folders. To un-hide the files and folders, right-click on the Start button and select File Explorer, click on File at the top then on Change Folder and Search Options. Click on the View tab and select Show Hidden Files and Folders.
Once un-hidden, go to the C: drive>Users>Username (where username should be your name)>App Data. If there is no file called Temp, create a new folder and name it Temp. Once this is done, try your drive again.
If you have determined you were sold a counterfeit product, please visit our counterfeit reporting site at http://legacy.kingston.com/company/counterfeit.asp.
To determine if your product is counterfeit, please contact our technical support department at (800)435-0640 or fill out the Technical Support form on this page.
The only way to guarantee the authenticity of a Kingston product is to purchase it via a reputable partner. For a listing of some of these, please visit http://www.kingston.com/en/wheretobuy/
Although it is possible to boot from the DataTraveler, it is not a feature Kingston supports.These drives are intended as storage devices.
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