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Photo Reseller Reviews

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Find out what these resellers have to say about selling Kingston, the world's leading independent memory manufacturer.



Roberts Testimonial

Kingston Technology Fills A Void:
Provides Value and Brand Confidence To Customers of Roberts Imaging

In 1957 Robert Pallman opened a small jewelry store. It was a time when catalog shopping was gaining popularity and along with mail order shopping, Robert Pallman also saw the opportunity to provide his local community in Indianapolis, Indiana with a knowledgeable resource for buying photography and video equipment. Whether it was jewelry or photographic equipment, the driving force for Robert Pallman was to provide a valuable service to his customer. Nearly 50 years later, that driving force has never wavered. Today, Robert's son Bruce, continues the tradition his father started by providing the same personal and knowledgeable service that has made Roberts Imaging a valuable resource for "everything photographic." Now with three retail locations including Indianapolis, Bloomington and Carmel, as well as online services (http://www.robertsimaging.com), Bruce Pallman relegates his success to just two words – the customer.

"Back in 1957 my father had a very basic business model that we follow today," says Bruce Pallman, Owner of Roberts Imaging. "He said ‘it's important to understand who your customer is and what their intended use of the product will be. Only then can you recommend and sell what is right for them.' That philosophy remains true at Roberts Imaging today. Growth can be achieved with hard work, honest and knowledgeable employees and fair pricing," added Pallman. "My father taught me that."

The same integrity that has made Roberts Imaging a successful business for almost 50 years is exactly what they look for in their retail and manufacturing partnerships. In today's business world, it's hard to imagine that a good product at a fair price can be the key to success but Bruce Pallman believes that the integrity has to go beyond the boundaries of his stores to make his business work.

"We look for the same integrity in our manufacturing partners as we do with our employees," says Pallman. "Roberts Imaging is a trusted brand and we want to do business with manufacturers who have the same brand trust among consumers and professional photographers. Ultimately, a bad experience with a product will reflect poorly on our brand, which is why we are selective about what we sell."

This is precisely why Pallman and Roberts Imaging began a dialogue with Kingston Technology. "At first, we didn't think we needed another line of memory products," Pallman recalls. "But Kingston put together a program that worked well with our other product lines and we knew that ultimately it would translate into even more satisfied customers which is always our goal.

With manufacturer's mail-in rebates being a part of the norm at retail today, Pallman was genuinely excited to see that Kingston was offering very competitive prices right off the shelf without his customers having to jump through hoops to get a rebate. "Kingston offers a very competitive price for their products without a rebate," says Pallman. "They offer a very good solution for our customers at a price that is essentially the bottom line – no rebates. While this may seem like a small deal to some, to us it becomes a solution for customers who simply don't want to fill out additional paperwork."

Roberts Imaging carries the complete line of Kingston memory cards including their new CompactFlash Ultimate cards, CF Elite Pro and SD cards, miniSD series, MMCplus and MMCmobile for cell phones as well as the complete line of Kingston DataTraveler USB Flash drives. Once Roberts Imaging makes a commitment to a manufacturing partner, they typically carry the entire line of product offerings.

"We carry Kingston's complete line, top to bottom," explains Pallman. "Our philosophy at Roberts is that we don't cherry pick. If we see the value in working with a manufacturer, then we also see the value in featuring all that they do. In order for us to consider carrying a line of products, a substantial line is necessary to make it viable – for us and our customers."

Bruce Pallman is extremely pleased with the business relationship he has enjoyed with Kingston since 2005 and values the reputation the Kingston brand offers to his operation as well as his customers. "Kingston has provided our customers with a very competitive pricepoint and with its reputation in the computer memory business, our customers are taking advantage of lower price points with greater confidence. Quality is never an issue even though Kingston is relatively new to the Flash media business," continues Pallman. "They are the perfect business partner – responsive, easy to work with and they always return phone calls. The combination of a respected brand, a high quality product line and amazing customer service, Kingston easily meets all the requirements we seek when looking for new manufacturing partners. They are simply the type of organization we enjoy doing business with."



Midwest Photo Exchange Testimonial

"I wanted to pick one card to be our house brand, and when Kingston came on the scene, they had an extremely good sales rep I was working with so I thought I'd give it a shot. So I tried it and slowly I began to notice that I never got any cards back from my customers, which is unusual. With the other memory card companies, I would always get at least a few back that were defective but with Kingston I never had a bad one, ever. They're extremely reliable. And as my customers know, I will not sell anything to anybody unless I can say it's reliable." - Stuart Applebaum of the Midwest Photo Exchange - Read Full Testimonial



47th Street Photo

"Even though price is an issue for customers and they can save money by buying Kingston, it's not the biggest issue. The biggest issue is reliability. And when you put those two together with Kingston's products – it's a winning combination. For other dealers considering Kingston's products, the zero return rate alone is a huge thing besides offering prices that are very competitive." - Ron Cohen, C.E.O of 47th Street Photo
- Read Full Testimonial



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