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Magnuson Moss Q/A
What is the Magnuson Moss Act?
The Federal Trade Commission Magnuson-Moss Act protects consumers. This act passed in 1975 states that tie-in sales provisions are NOT
allowed in consumer warranties. Manufacturers cannot require consumers to purchase items or services in order to keep their warranty valid.
Essentially, the act states that a warrantor cannot require the consumer of their product (a server) to buy an additional product
or service (OEM memory) to be used with the original product in order to maintain the original product warranty.
In other words, you cannot be required to add the server manufacturer's memory to maintain the warranty on the system. Also, the
server manufacturer cannot state that the system warranty is void if other "brands" of peripherals are used.
For example:
If you purchased ABC computer but chose to use XYZ brand memory, ABC Company cannot void the warranty or refuse to provide
service on your ABC computer.
In addition to the Magnuson-Moss Act any manufacturer that conditions its warranty on purchases of its own equipment may
violate the antitrust laws.
Kingston Server Memory and Server Warranties
Will Kingston server memory void my server warranty?
NO!
If you wanted to put a Duracell® battery into a Sony® stereo would it void the warranty on the stereo? Or, what
if you wanted to install a Kenwood® stereo into your Nissan Maxima®, would it void the warranty on your car? NO!
What if I have an existing service contract with a system OEM but I want to purchase Kingston server memory to upgrade my servers?
No problem! You can install the memory yourself, or since the OEM is the service provider and might not install our memory into the servers
we can dispatch an Alphaserv.com service technician to install the memory. There is usually a 24-hour lead-time with this service. Contact
your sales representative for more information.
What if I am currently negotiating a service contract and the OEM tells me I cannot use third party memory?
You are the customer! The OEM will not want to lose the sale over the memory installation. As a customer you have the right to
choose how you would like your service contract fulfilled.
There are several Kingston customers who have standardized on a specific OEM for their servers and systems and have included
Kingston memory on their standards list for components.
What happens if there is a problem and my server goes down and the OEM service technician will not look at my system because
there is third party memory installed?
All servers are sold with server management tools installed. These tools assist you in trouble-shooting for problems and determining
where on your network a potential problem may exist. Server management tools are also designed to detect memory errors,
regardless of the memory manufacturer.
Kingston Technology server memory is recognized by all of the popular server management tools. You can inform the technician that
you ran THE OEM server management tool and there weren't any memory errors.
In the rare event that there is a pre-failure warning Kingston Technology will
issue a cross ship RMA so that your server is up and running as soon as possible.
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