Kingston Introduces Technical Support Hotlines for Hong Kong, Malaysia and Singapore
Hsinchu, Taiwan - (December 16, 2004) -- Kingston® Technology Company, Inc., the independent world
leader in memory products manufacturing, today announced the addition of three toll-free technical support hotlines for their Asia market. The
new Hong Kong, Malaysia and Singapore numbers will join the existing hotlines in Taiwan and China to provide assistance to product installation,
technical inquiries, as well as a window for user feedback.
"What sets Kingston apart from competitors is not only our world renowned products, but also our unsurpassed customer service," said Scott Chen, vice
president, APAC Business Development, Kingston. "Asia Pacific is a highly diversified market and we are constantly searching for ways to bridge the
gap by providing region-specific services. In return, the interaction with end users and our channel partners will facilitate new product development
and optimize quality assurance. Customer feedback informs us of their true needs so that we can develop products better suited to the market trend,
whereas criticisms drive product improvement," continued Chen.
Good service is "quick, easy and convenient" as pinpointed by Eliza Yam, Marketing Manager, Viewking Trading Limited. "Especially in areas like Hong Kong
where the population density is extremely high and people work at very fast pace, customers simply do not have the time to wait for answers. Immediate and
reliable assistance from Kingston and Kingston's distributor are key to customer loyalty and market share," added Yam. With the introduction of toll-free
hotlines, Kingston's technical support service is easier and friendlier than ever for the general public.
Every customer is valued at Kingston. While the current six hotlines supporting five languages already cover the majority of population in Asia Pacific, additional
toll-free hotlines will also be established to further overcome the language and geographical barriers in the remaining regions. Again, Kingston's extensive
localized customer service network backed by a global team of knowledgeable representatives is setting another benchmark for the industry.
Technical Support Hotlines
8:00 a.m. to 5:00 p.m. China/Taiwan time, Monday to Friday.
Hotlines support English, Mandarin, Taiwanese, Cantonese and Malay.
- Calling from China: 800-810-1972, toll free.
- Calling from Hong Kong: 800-900478, toll free
- Calling from Malaysia: 1800-812078, toll free
- Calling from Singapore: 800-8861042, toll free
- Calling from Taiwan: 0800-666-200, toll free
- Calling from other Asian countries: +886-3-564-3249, toll calls
To find out more about Kingston technical support service, visit www.kingston.com/india/support.
About Kingston Technology Company, Inc.
Kingston Technology Company, Inc. is the world's largest independent manufacturer of memory products. Kingston operates manufacturing
facilities in China, Malaysia, Taiwan and the United States including Kingston's back-end processing facility supporting memory packaging,
test and logistics. With the advent of Payton, Kingston supports all memory processing functions from receipt of wafer to completed module.
Kingston serves a network of distributors, OEMs, and retail customers in more than 3,000 locations worldwide. For more information on
Kingston, go to www.kingston.com/india.
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Editor's Note:
Kingston and the Kingston logo are registered trademarks of Kingston Technology Corporation. All rights reserved. All other marks may be the
property of their respective titleholders.
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