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Kingston Technology Teams with Ingram Micro Services Network to Expand and Enhance KingstonCare Service Program
Worldwide Leader Taps Premiere IT Services Organization to Provide On-Site Technical Support to Corporate Customers
Hsinchu, Taiwan - (September 16, 2005) – Kingston® Technology Company, Inc., the
worldwide independent leader in memory products, today announced it has teamed with the Ingram Micro Services Network (IMSN) to expand and
enhance the company's on-site technical services capabilities and reach for corporate customers in the United States and Canada.
IMSN is the centerpiece of Ingram Micro Inc.'s, the world's largest technology distributor, services offering. Under the terms of the agreement,
Kingston's sales and technical support staff will call on the IMSN to address and resolve the on-site technical service and support needs of
corporate end-users who install Kingston memory into mission-critical servers and routers. In addition, Kingston will use the IMSN to provide
technical support to those customers that may be out of the company's market reach or technology expertise. This ability to 'dispatch on demand'
will enable Kingston to better service its growing customer base and provide a broader spectrum of complementary, on-site customer support
levels through its KingstonCare service program. "The Ingram Micro Services Network is fast-becoming the professional services organization
of choice for today's IT vendors," said Justin Crotty, vice president, channel marketing North America, Ingram Micro. "Partnering with the
IMSN signals a new era of services excellence and demonstrates Kingston's commitment to meeting and exceeding its customers' service and
support expectations."
As an IMSN vendor partner, Kingston gains instant access to the premier channel service organization with more than 650 of Ingram Micro's best
solution provider companies, comprised of thousands of certified services professionals, including field engineers, network engineers, project
managers and technical support representatives throughout North America. This "built-in" network of IT service professionals offers vendors a
no-hassle way to noticeably improve customer service levels without investing in additional infrastructure or service technicians or sinking a
lot of time and money into training and education. Additionally, as part of the agreement, IMSN solution providers will automatically be
entitled to all the benefits of Kingston's successful KingstonCare service program.
"The IMSN's proven ability to provide effective on-site services is exactly what we were looking for in a services partner," said John Holland,
vice president, domestic sales, Kingston. "The IMSN's cross-trained technicians and service providers will give our resellers and their
customers an additional level of confidence when incorporating Kingston memory products into the overall solution. Kingston's attention to
service assures our channel partners that they are getting a high-level quality experience. Through the use of IMSN we can deploy qualified
service providers right to our customer's front door without any hassle or worry," added Holland. KingstonCare In addition to built-in product
quality, the value-added services of free technical support and lifetime warranty, Kingston offers the KingstonCare service plan that provides
on-site server memory spares, cross-ship RMAs, service cost reimbursement and an easy-to-use suite of e-tools for server memory support needs.
For more information regarding the KingstonCare service program, visit the Kingston Web site at Kingstoncare.com or by calling (800) 337-8410.
About the Ingram Micro Services Network
The Ingram Micro Service Network (IMSN) is the IT channel's leading technical services organization. With approximately 650 solution providers
and thousands of certified services professionals, including field engineers, network engineers, project managers and technical support
representatives, the organization provides reliable, efficient and cost-effective service solutions to end-users all across North America.
About Ingram Micro Inc.
As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through
unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution.
The company serves 100 countries and is the only global IT distributor with operations in Asia. Visit
http://www.ingrammicro.com/corp.
About Kingston Technology Company, Inc.
Kingston Technology Company, Inc. is the world's largest independent manufacturer of memory products. Kingston operates manufacturing
facilities in Fountain Valley, Calif., Taiwan, China, Malaysia, and including Payton Technology Corp., Kingston's back-end processing
facility supporting memory packaging, test and logistics. With the advent of Payton, Kingston supports all memory processing functions
from receipt of wafer to completed module. Kingston serves a network of distributors, OEMs, and retail customers in more than 70 countries
and 3,000 locations worldwide. For more information on Kingston, please go to www.kingston.com/india.
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