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RMA Process

Make sure your part is under warranty. Then contact Kingston Technical Support by email (techsupport_india@kingston.com) for advice on resolving the problem.

Often the problem ends up being a BIOS setting, or another component in the system, rather than a defective memory part. To make your job easier, Kingston has put up a number of previously solved issues on its website (www.kingston.com/support/faqs). You could visit the site and try to find a solution for the problem yourself.

If your problem still persists, you could do any of the following:

  • Seek support by calling the Toll Call Service Hotline 1 860 425 4515 Or Service Hotline 044 4201 5215
  • Email us your inquiry:
    - RMA/Warranty Related: services_india@kingston.com
    - Technical Support Related: techsupport_india@kingston.com
  • Return the defective part to the nearest Kingston Authorized Service Centre as per directions of the Service Hotline
  • For a list of such service centres near you, please visit www.kingston.com/india
The part you return will be tested upon receipt at authorized Kingston Support Centres in India. A support executive will:

  • Check if the product is eligible for warranty
  • Check whether the product is claimed for warranty with necessary papers/warranty restrictions
  • Perform a memory test to identify and certify the problem
  • If there is nothing wrong with the Kingston memory product, it will be returned back to you immediately
  • If the part fails Kingstons test, it will be replaced by a functionally equivalent (or better) part that passes the test. If the replacement part is not immediately available, you may collect the replacement within 24-72 hours. The service centre will follow up on your behalf.

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