RMA Process
Make sure your part is under warranty. Then contact Kingston Technical Support by email (techsupport_india@kingston.com) for advice on resolving the problem.
Often the problem ends up being a BIOS setting, or another component in the system, rather than a defective memory part. To make your job easier, Kingston has
put up a number of previously solved issues on its website (www.kingston.com/support/faqs).
You could visit the site and try to find a solution for the problem yourself.
If your problem still persists, you could do any of the following:
- Seek support by calling the Toll free Service Hotline 1 800 425 4515 Or Service Hotline 044 4201 5215
- Email us your inquiry:
- RMA/Warranty Related: services_india@kingston.com
- Technical Support Related: techsupport_india@kingston.com
- Return the defective part to the nearest Kingston Authorized Service Centre as per directions of the Service Hotline
- For a list of such service centres near you, please visit www.kingston.com/india
The part you return will be tested upon receipt at authorized Kingston Support Centres in India. A support executive will:
- Check if the product is eligible for warranty
- Check whether the product is claimed for warranty with necessary papers/warranty restrictions
- Perform a memory test to identify and certify the problem
- If there is nothing wrong with the Kingston memory product, it will be returned back to you immediately
- If the part fails Kingstons test, it will be replaced by a functionally equivalent (or better) part that passes the test. If the replacement part is not
immediately available, you may collect the replacement within 24-72 hours. The service centre will follow up on your behalf.
Parts Ready For Replacement*:
- DTI/128
- DTI/256
- DTI/512
- DTI/1GB
- DTI/2GB
- DTIU3/1GB
- DTIU3/2GB
- DTMFY/1GB
- DTI/4GB
- KUSBDTE/512
- SD/256
- SD/512
- SD/1GB
- SD/2GB
- SDM/512
- SDM/1GB
- SDM/2GB
- SDC/512
- SDC/1GB
- MMCM/512
- MMCM/1GB
- MMC+/256
- CF/512
- CF/1GB
- KVR333X64SC25/512
- KVR400X64C3A/128
- KVR400X64SC3A/256
- KVR400X64C3A/256
- KVR400X64SC3A/512
- KVR400X64C3A/512
- KVR400X64SC3A/1GB
- KVR400X64C3A/1G
- KVR533d2n4/256
- KVR533D2N4/512
- KVR533D2S4/512
- KVR533D2N4/1G
- KVR533D2S4/1G
- KVR667D2N5/1G
- KVR667D2N5/512
- KVR667D2S5/1G
* Note: Please check for buffer stock availability with service center beforehand. If buffer stock is unavailable, on-the-spot replacement will not applicable.
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