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Kingston Technology Teams with Ingram Micro Services Network to Expand and Enhance KingstonCare Service Program
Worldwide Leader Taps Premiere IT Services Organization to Provide On-Site Technical Support to Corporate Customers
Fountain Valley, CA, Sept 7, 2005 - Kingston Technology, Inc., the worldwide
independent leader in memory products, today announced it has teamed with the Ingram Micro Services Network (IMSN) to
expand and enhance the company's on-site technical services capabilities and reach for corporate customers in the United
States and Canada.
IMSN is the centerpiece of Ingram Micro Inc.'s, the world's largest technology distributor, services offering. Under the
terms of the agreement, Kingston's sales and technical support staff will call on the IMSN to address and resolve the on-site
technical service and support needs of corporate end-users who install Kingston memory into mission-critical servers and
routers. In addition, Kingston will use the IMSN to provide technical support to those customers that may be out of the
company's market reach or technology expertise. This ability to 'dispatch on demand' will enable Kingston to better service
its growing customer base and provide a broader spectrum of complementary, on-site customer support levels through its
KingstonCare service program.
"The Ingram Micro Services Network is fast-becoming the professional services organization of choice for today's IT vendors,"
said Justin Crotty, vice president, channel marketing North America, Ingram Micro. "Partnering with the IMSN signals a new
era of services excellence and demonstrates Kingston's commitment to meeting and exceeding its customers' service and support
expectations."
As an IMSN vendor partner, Kingston gains instant access to the premier channel service organization with more than 650 of
Ingram Micro's best solution provider companies, comprised of thousands of certified services professionals, including field
engineers, network engineers, project managers and technical support representatives throughout North America. This "built-in"
network of IT service professionals offers vendors a no-hassle way to noticeably improve customer service levels without
investing in additional infrastructure or service technicians or sinking a lot of time and money into training and education.
Additionally, as part of the agreement, IMSN solution providers will automatically be entitled to all the benefits of
Kingston's successful KingstonCare service program.
"The IMSN's proven ability to provide effective on-site services is exactly what we were looking for in a services partner,"
said John Holland, vice president, domestic sales, Kingston. "The IMSN's cross-trained technicians and service providers
will give our resellers and their customers an additional level of confidence when incorporating Kingston memory products
into the overall solution. Kingston's attention to service assures our channel partners that they are getting a high-level
quality experience. Through the use of IMSN we can deploy qualified service providers right to our customer's front door
without any hassle or worry," added Holland.
KingstonCare In addition to built-in product quality, the value-added services of free technical support and lifetime
warranty, Kingston offers the KingstonCare service plan that provides on-site server memory spares, cross-ship RMAs,
service cost reimbursement and an easy-to-use suite of e-tools for server memory support needs.
For more information regarding the KingstonCare service program, visit the Kingston Web site at www.kingstoncare.com or by
calling (800) 337-8410.
About the Ingram Micro Services Network
The Ingram Micro Service Network (IMSN) is the IT channel's leading technical services organization. With approximately
650 solution providers and thousands of certified services professionals, including field engineers, network engineers,
project managers and technical support representatives, the organization provides reliable, efficient and cost-effective
service solutions to end-users all across North America.
About Ingram Micro Inc.
As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and
resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and
product aggregation and distribution. The company serves 100 countries and is the only global IT distributor with operations
in Asia. Visit www.ingrammicro.com/corp.
About Kingston Technology Company, Inc.
Founded in 1987, Kingston Technology Company, Inc. is the world's largest independent manufacturer of memory and digital
media products. Kingston operates manufacturing facilities in Malaysia, Taiwan, China and Fountain Valley, Calif.
Kingston's back-end processing facility supports memory test and logistics. Kingston supports all memory processing
functions from receipt of wafer to completed module. Kingston serves a network of distributors, OEMs, and retail customers
in more than 3,000 locations worldwide. For more information on Kingston, call (800) 337-8410, or go to Kingston.com.
# # #
Editor’s Note: For additional information, evaluation units or executive interviews, please contact Heather Skinner,
Kingston Technology Company, Inc. 17600 Newhope Street, Fountain Valley, CA USA 92708, (714) 438-1817 (Voice). Press images
can be found in Kingston's press room at kingston.com/press/default.asp. Kingston and the Kingston logo are registered
trademarks of Kingston Technology Corporation. All rights reserved. All other marks may be the property of their respective
titleholders.
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