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Kingston Technology signs EMEA Service Agreement with IBM Global Services
[July 12, 2005] Kingston Technology has enhanced its successful KingstonCare Programme by forming a partnership
with IBM Global Services to offer Kingston Technology’s valued customers the most comprehensive product support service.
Kingston Technology’s agreement with IBM Global Services, will see IBM’s engineers provide onsite support for Kingston Technology
server, desktop memory and notebook products throughout EMEA.
The agreement will mean Kingston Technology’s customers can be confident that in the unlikely occurrence of an issue with their
server, desktop and notebook memory, it will be dealt with immediately by a IBM Global Services expert familiar with their system.
This will ensure minimum disruption to business activity. The KingstonCare agreement provided by Kingston Technology and supported
by IBM Global Services is a dedicated operational back up service to ensure total peace of mind.
KingstonCare is a premier service to Kingston Technology’s customers which ensures that its service partners can provide on-site Kingston
Technology memory replacement services at no extra cost to the customer. Since its introduction into the UK in May 2002 the programme has
recruited a number of high profile partners and has gone from strength to strength. Some of the benefits include a free recovery service
for all Kingston Technology server and workstation products, 24x7 telephone support, excellent response times and a product replacement
service.
Thomas Marschner, Vice President Sales and Marketing EMEA said: “This agreement reaffirms the service commitment that Kingston Technology
continues to offer its customers. We share a similar desire with IBM Global Services to provide flexible, cost effective server, desktop
and notebook memory products and outstanding support services to the business community."
Through tailored KingstonCare programme agreements, Kingston Technology continues to reinforce its position with business customers as the
number one choice for cost effective and reliable server memory products, offering the highest quality customer support services.
Thomas Marschner, concludes: "We hope this demonstrates our desire to continue to form strategic agreements and alliances that will provide
one hundred percent peace of mind, reliability and cost savings for our customers."
About Kingston Technology Corporation
Kingston Technology is the world’s largest independent manufacturer of memory products. Kingston Technology operates manufacturing
facilities in Malaysia, Taiwan, China and Fountain Valley, Calif., including Payton Technology Corp., Kingston Technology’s back-end
processing facility supporting memory packaging, test and logistics. With the advent of Payton, Kingston Technology supports all memory
processing functions from receipt of wafer to completed module. Kingston Technology serves a network of distributors, OEMs, and retail
customers in more than 3,000 locations worldwide. For more information on Kingston Technology, call the European toll free number on
00800 8888 0101 or go to www.kingston.com/ukroot/
For media enquiries please contact:
Brigitte Haas
PR Manager EMEA
Kingston Technology
Tel: 01932 738813
Fax: 01932 738811
Email: bhaas@kingston-technology.com
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