The results that Kingston has realized can be grouped into two major categories: a) User benefits and b) IT Department benefits.
Higher user satisfaction
"We've definitely noticed an increase in user satisfaction," says Sanders. "The number of 'thank-you' emails I get has gone way up since we've put in the SSDs because users' systems are performing better."
Sanders notes that since transitioning to SSDs, the content of the conversations he has with users has changed. "Instead of focusing on solving issues, we mostly talk about proactive changes users want to make, things like adding a second monitor to keep up with their system."
Sanders also noticed a marked drop in complaints from SSD-equipped users he meets while walking about the offices. "When we were using spindle drives, it used to take me two hours to walk to a coworker's office in another building because users would stop me along the way to discuss their issues. Since we've been using SSDs, I can actually get there in minutes."
High performance enhances customer satisfaction while opening the door to new market segments
The computer systems that were upgraded to SSDs experienced significant performance improvements.
Sanders' assessment of desktop systems revealed boot-times of up to 6:23 minutes. "After installing the SSDs and tweaking the image we were able to get that boot time down to around 3:30 minutes. Another system is now booting in under 40 seconds."
As for application performance, "I've seen a very big improvement in Lotus Notes, something that everyone uses every day," explains Sanders. "With the SSDs, I've seen it launch in three seconds whereas with spindle drives it was taking 12 seconds."
Sanders notes that not only does Lotus Notes launch 75 percent faster, but so do the databases within other applications.
As a result of shortening boot up and application launch times across hundreds of users Sanders' team has liberated labor hours that employees can devote to mission-critical projects.
More durable storage medium better safeguards data
By using SSD drives that are significantly more resistant to damage from drops, jars and vibrations, data is better protected. "The failure rates of our SSDs are definitely lower than the spindle drives we've used," recalls Sanders.
IT Department benefits
Kingston offers a comprehensive portfolio of SSDs that includes the form factors, interfaces and storage capacities most used today. By matching the most appropriate SSD with users' computers systems, Sanders has been able to standardize on SSDs. In so doing, the IT Department has realized a number of operational benefits.
Faster installations with fewer resources consuming fewer labor hours
By migrating from spindle drives to SSDs, "we went from imaging drives and turning them around in a day to having them ready in under an hour," explains Sanders. In fact, the SSD imaging productivity gains have been so significant, that now, "I can do 20-30 images at a time in one fifth of the time that it took using spindle drives."
As a result, "my employees are doing more high-priority tasks focused on improving our operations and spending less time fighting fires," says Sanders.
The faster preparation time also means that "we can be more flexible in our response to last-minute requests, like when an executive is flying overseas that evening and needs a new system," explains Sanders.
Able to extend service life of computers by up to two years
It used to be that when a user complained about unacceptably slow performance, the company would replace the system. "Today, we install an SSD and the user thinks they have a brand new notebook," states Sanders.
The average company upgrades computer systems every three years. By putting newer operating systems on SSDs and upgrading computer memory, Sanders has successfully extended the service life of many systems to five years. "It's been nice reducing our department's overall CAPEX spending while equipping users with systems that they're happy with," says Sanders.