KingstonCare is a robust suite of free services that were developed to provide Kingston customers with the reassurance that their business will stay up and running. As an extension of Kingston’s dedication to quality and customer service, KingstonCare offers unique tools backed by the expertise gleaned from more than 25 years of experience in memory.
- System-specific server memory
- Enterprise solid-state drives
KingstonCare is an additional guarantee you can offer to your customers when selling Kingston products. Kingston will reimburse you for service calls directly related to covered Kingston products or send out one of our contracted service providers, if required. The process will be seamless to your customers. Contact your Kingston representative to find out how you can get the added benefit of service reimbursement.
(direct to end user)
KingstonCare guarantees that you are covered for expenses incurred by any service required for Kingston products. If a system with Kingston product installed requires service as a direct result of the Kingston product, Kingston will reimburse the customer for billable charges related to the event.
If you need your replacement product in a hurry, Kingston can ship it to you immediately, without waiting for the inoperative product to arrive. It’s one more way Kingston reduces your potential downtime.
RMA, or Return Merchandise Authorization, is designed to take the hassle out of returns in the unlikely event of a problem with a Kingston product. It’s a simple process with these steps:
- Call the RMA department
- Describe the problem
- Receive an RMA number
- Send the part back to Kingston with the RMA number clearly written on the box.
To ensure against downtime, Kingston can place a stock of spare products at your location to use in the unlikely event of a Kingston-related failure. Just replace the Kingston product with a spare and send the inoperative one back to Kingston.