Frequently Asked Questions
Can I connect the SSD to a Windows 7 computer using an external enclosure to update the firmware?
No, the drive must be connected to a SATA port on your computer. The update can be performed with the SSD as primary or secondary drive.
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I connected my SSD to a Windows 7 computer as a secondary but when I attempt to update the firmware, my computer freezes. Why?
AHCI is not enabled for the SATA ports. If you do not have an option to enable this in your BIOS, then you cannot update the drive on this computer.
If AHCI is enabled, plug the drive into a SATA II (3Gbit/s) port instead of a SATA III (6Gbit/s) port. Some SATA III controllers may not allow this update to be performed.
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Where can I find the firmware version the drive came with?
The firmware version is printed on the label just below where the country of origin is printed (see picture below).
The firmware update utility will not see my drive. It states "No SandForce drives found". How do I resolve this?
If your computer has an Intel based system, you may need to disable the Intel RST driver and revert back to the Microsoft default AHCI driver and then run the update utility. On an AMD based system, the AMD AHCI driver may be blocking the update utility.
The Windows AHCI driver must be loaded. To to this, right click on Computer and choose manage. Go to IDE ATA/ATAPI controllers>AMD SATA Controller or Intel SATA Controller. Right click on this and choose Update Driver software. Select Browse>Let me pick. Choose "Standard AHCI" from the list. Then reboot the computer. Then you should be able to run the update utility.
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