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Warning: Formatting a flash card will erase all the files on the card. Most devices you use the flash card with will (i.e. camera) have a format feature. Before you use this feature, make sure that this size card and type is supported by the device. Also make sure that the format the device uses is compatible with any other device you might use it with (i.e. the camera formats in FAT32 but a digital frame can only read FAT).

If you are using a card reader and a PC to format the card, open "My Computer" in XP or "Computer" in Vista and Win7 and highlight the drive that corresponds to the card. Make sure you choose the correct drive letter. Then with the right mouse button, click on the drive. Then choose "Format" from the menu and click on it with your left mouse button.

Choose the file system that is appropriate for the card size and the device you are using it with. 2GB and below should use FAT. Above 2GB should use FAT32, NTFS or exFAT. NTFS and exFAT should only be used if you are copying files 4GB and larger to the card or the card is above 32GB.

If you are using a card reader and a Mac, open the "Go" menu and double-click on Utilities (If you do not see Utilities, double-click on Applications and then double-click on the Utilities folder). Double-click on the Disk Utility icon. On the Disk Utility Dialog box, click once on the flash card's active partition.Note: There will be two listings for the card, the first one is the active partition and the second is the volume label. Click the erase tab located on the right side of the screen. Using the Volume Format drop-down, select “MS-DOS File System” from the list. Click Erase. 

FAQ: KFC-012611-GEN-07

If you have data on your card that is important to you, we strongly recommend that you use one of the two possible ways for data recovery (see below). Kingston does not offer data recovery services. For more information on our warranty policy please visit http://www.kingston.com/company/warranty.asp

    1. Contact a company that specializes in data recovery services such as Driver Savers at www.drivesavers.com and Ontrack at www.ontrack.com just to name a couple or you can do a search on Google for data recovery.
    2. Go to www.download.com and do a search for data recovery and download one of the many utilities for data recovery which are fairly simple to use. We suggest trying one of the free versions as they work just as well as the paid versions. However for the possibilities for this option to work, the computer must assign a drive letter to the device. Even so it’s not a guarantee. If not then option #1 would be your best bet.

FAQ: KFC-012611-GEN-08

Some older cameras that only supported up to 2GB card may be able to take these larger cards. Please check with your camera manufacturer to see if the camera can be updated to take higher capacity cards.

FAQ: KFC-012711-CFL-01
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If you have determined you were sold a counterfeit product, please visit our counterfeit reporting site at http://legacy.kingston.com/company/counterfeit.asp.

To determine if your product is counterfeit, please contact our technical support department at (800)435-0640 or fill out the Technical Support form on this page.

The only way to guarantee the authenticity of a Kingston product is to purchase it via a reputable partner. For a listing of some of these, please visit, http://www.kingston.com/us/wheretobuy/

FAQ: KGF-011411-GEN-01

There is a incompatibility between the card and the device. This can be due to the device not supporting the capacity of the card or the card uses a newer technology than the device is able to use. In some cases, there are updates to the device that allow it to read newer or larger cards. Please check with the device manufacturer or on our website to see what cards are supported with your device.

FAQ: KFC-012711-GEN-04

The X rating is a measurement of the performance of the card. It is determined by dividing the write speed of the card by 150KB/s*. To put it another way, you can determine the write speed of a card by multiplying its X rating by 150KB/s. For example:

50X = 50(multiplier) x 150KB/sec = 7.5 MB/sec

* 1 KB = 1,000 Bytes; 1 MB = 1 million Bytes.

FAQ: KFC-012611-GEN-05

No. We do not support our flash cards as bootable devices, fixed disks or something you can run an OS from.

FAQ: KFC-011911-GEN-01

Many devices that use flash cards only recognize the FAT32 file system. Windows will automatically default the file system to exFAT for any removable storage device above 32GB. It will not give the option to format is FAT32. When you insert this card into your device, it will see the card as not formatted. The best practice is to format the card in the device you primarily use the card with.

FAQ: KFC-070513-GEN-09
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