Frequently Asked Questions
If I forgot my password or the drive no longer accepts my password. Can the data on the drive be recovered?
My DataTraveler is not being detected in Windows. Why?
I formatted my DataTraveler that is 32GB or larger using NTFS and I want to format it back to FAT32. How do I do this?
Kingston driver loads properly. But the drive does not show up in My Computer. If you look at Device Manager, Disk Drives, Kingston properties, under the setting tab, there is no drive letter listed in the appropriate field. Another USB device, such as a printer, works so we know the port is enabled. How do I resolve this?
What operating systems support exFAT?
When I insert the DataTraveler into the USB port on my keyboard, USB Hub or in the front of my tower, the unit is either not recognized or I receive an error message. Why?
When I insert this DataTraveler into my Windows computer, I receive an error stating "(DataTraveler) requires two free drive letters" or "(DataTraveler) could not start." Why?
When I insert my drive and the security software is launched, I do not get a password prompt. It does work under administrator mode. How do I resolve this?
Can this secure USB flash drive be formatted to work as a standard USB drive or the security be disabled as to not require a password?
My DataTraveler is recognized in my MacOS but Windows prompts me to format. Why?
My DataTraveler will not accept a 4GB or larger file. Why?
My USB drive works fine under Windows 7, but when I insert it into a different Operating System System, e.g., Windows XP, it prompts me to reformat the drive. Why?
The full capacity of my DataTraveler or Flash media is not available for storage. Why?
The computer recognizes the DataTraveler if it is inserted during boot, but it is not recognized if I insert the device while the computer is already on. How do I resolve this?
My DataTraveler is not recognized by Mac OS X. How do I resolve this?
The computer has mapped network drives. Windows says the drive is installed correctly but no drive letter is assigned to it. Why?
On a Mac, my DataTraveler does not show free space after deleting files. How do I resolve this?
While trying to transfer a file to or from the Data Traveler, the MacOS 10 displays an error stating that the file cannot be modified or moved. Why?
My DataTraveler is not full, but when I try to transfer data to the drive I receive an error message stating, "The Directory or File cannot be created". Why?
After formatting my DataTraveler in Mac OS X, the drive will not operate or format properly under Windows. Why?
When I try to format a drive that is larger than 32GB in Windows XP or Vista, I am unable to select a file system. No file system options are displayed. How do I resolve this?
While trying to copy files from Mac OS X Snow Leopard 10.6.2 to the USB Flash drive, I receive an "Error code-36." message. What could be the problem?
My DataTraveler will not install on Windows Vista. Why?
After installation of the DataTraveler, two drive letters are seen. This occurs on Win98SE. How do I resolve this?
I plugged my new Kingston Traveler into my USB port and the computer shows the removable medium drive as Drive D:, but my CDROM can no longer be accessed. In addition, the device manager displays the primary and secondary IDE controller with an exclamation mark next to them. How do I resolve this?
After inserting the DataTraveler into the USB port of a computer running Windows Vista or Windows 7, an AutoPlay dialog appears with an option to "Speed up my system using Windows ReadyBoost." What is this feature and can I enable it?
When using the DataTraveler with a boot utility or some other third party software, the capacity of the drive is now much smaller than it was originally. How do I restore the capacity of the drive?
I purchased a Kingston flash product online for well below market value and the product does not work correctly. I believe the product is counterfeit. What should I do?
Can I use my DataTraveler as a bootable USB device?