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Unfortunately this unit does not have any security or write protection feature. If you receive a write protection message with this drive, check for the following:

  1. Verify that you are allowed to write to removable storage devices. There may be a security setting in the OS that disables write access to removable storage devices.
  2. Make sure you have not enabled write protection on the drive by using a third party software.
  3. If none of the above apply, the drive may be defective. Contact Kingston Technical Support for further assistance.
FAQ: KDT-011411-PW-08

If you have data on the DataTraveler that is important to you, we strongly recommend that you use one of the two possible ways for data recovery (see below). Kingston does not offer data recovery services. For more information on our warranty policy please visit http://www.kingston.com/company/warranty.asp

  1. Contact a company that specializes in data recovery services such as Driver Savers at www.drivesavers.com and Ontrack at www.ontrack.com just to name a couple or you can do a search on Google for data recovery.
  2. Go to www.download.com and do a search for data recovery and download one of the many utilities for data recovery which are fairly simple to use. We suggest trying one of the free versions as they work just as well as the paid versions. However for the possibilities for this option to work, the computer must assign a drive letter to the device. Even so it's not a guarantee. If not then option #1 would be your best bet.
  3. KDT-012611-GEN-25

FAQ: KDT-012611-GEN-25

Yes, this DataTraveler is supported by Linux as long as you have Linux Kernel 2.6.x and above.

Please note: If the DataTraveler comes with software, it will not function with Linux. Only the drive itself is compatible with Linux.

FAQ: KDT-011411-DRV-02

1. The DataTraveler could be conflicting with a pre-assigned drive letter. To resolve, do the following (Do not do this for a "Privacy" drive that assigns two drive letters):

    1. Insert the DataTraveler and open "Control Panel". Then open "Administrative Tools".
    2. Open Computer Management
    3. Select “Disk Management” on the left window pane.
    4. Locate the DataTraveler on the right window pane.
    5. Right-click on the drive and select “Change Drive Letter and Paths.”
    6. Click Change and select a new drive letter from the drop-down box. Then click OK.

2. The DataTraveler may be conflicting with pre-installed software. Disable all applications running in the background prior to installation of the Data Traveler.

3. Make sure Windows, any USB controller drivers and the system BIOS for you computer is up to date.

4. If you have a desktop computer, make sure the DataTraveler is inserted directly into one of the main USB ports on the back of the PC. Front ports, keyboard ports or USB Hubs may not supply sufficient power for the High Speed DataTraveler to function properly.

5. Check for a possible conflict is another USB device such as a printer or USB card reader. Unplug the other USB device, insert the DataTraveler drive and restart the system. After the DataTraveler is configured you should then be able to connect the other USB device.

FAQ: KDT-012314-GEN-02

The files on your Data Traveler microDuo can be accessed via your Android device’s file explorer. The file explorer can be found in the apps menu of your Android device. If your device does not have a file explorer we recommend you download your preferred file explorer app from Google Play™.ES File Explorer is available for free download.

FAQ: KDT-022714-DUO-01

Please ensure the microDuo USB Drive is fully inserted into the microUSB port on your mobile device. Some mobile devices may have protective cases that could interfere with the full and proper connection between Data Traveler microDuo and the microUSB port of a mobile device. You may have to remove the protective case on your mobile device to obtain a full and proper connection.

Data Traveler microDuo is designed to be compatible with USB-On-The-Go (OTG) enabled Android devices. Please verify your mobile device is compatible with the microDuo USB Drive and you have properly connected the drive to your Android device. Please visit www.kingston.com/support/technical/otg_compatibility.aspxto verify compatibility with your device.

Some microDuo USB Drives (64GB and higher) come preformatted using exFat file system and certain Android devices do not support exFat. In this case, please format the drive in Fat32 file system using your computer.Some mobile devices may disable power to the microDuo USB drive when the device's battery reaches a critically low level. This may cause the microDuo USB Drive to be unrecognizable until the battery is charged and the device has rebooted.

FAQ: KDT-022714-DUO-02

- Access the settings menu of your device

- Access the Storage Menu

- Select Unmount USB OTG storage

- Select OK if prompted

Note: After selecting Unmount USB OTG storage, some mobile devices, will prompt the question, “Unmount SD card?”.This prompt is default for some mobile devices. Please make sure you selected, Unmount USB OTG storage, and select OK.

FAQ: KDT-022714-DUO-03

Sorry, Apple iOS and Google Nexus devices do not have USB On-The-Go (OTG) support. For a list of compatible devices please visit www.kingston.com/support/technical/otg_compatibility.aspx

FAQ: KDT-022714-DUO-04

This prompt is default for some mobile devices. Please make sure you selected, Unmount USB OTG storage or Format USB OTG storage, and select OK.

FAQ: KDT-031714-DUO-05
More Questions

To transfer files larger than 4GB, the DataTraveler must have a NTFS or exFAT file system. Unfortunately, the FAT32 file system is not capable of handling a single file larger than 4GB (to be exact, one byte less than 4GB). Follow the steps below to format the DataTraveler with an NTFS File system:

Warning, all data on the DataTraveler will be lost! Please backup the data on the DataTraveler before proceeding.

  1. Locate My Computer (Computer in Vista and 7). Right-click on the Kingston drive and select Format.
  2. Select NTFS or exFAT from the file system drop-down list.
  3. Select Quick Format as the Format option and click Start.
    Note: If NTFS is not an available option, close the Format window and follow steps 4-9.
  4. Right-click My Computer (Computer in Vista) and select Properties.
  5. Select the Hardware tab and click Device Manager.
  6. Expand Disk drives and right-click on the Kingston drive. Select Properties.
  7. Click on the Policies tab and select "Optimize for performance."
  8. Click OK.
  9. Repeat steps 1-3.

Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.

Also Windows XP and Vista will require an update in order to access exFAT.

FAQ: KDT-010611-GEN-05

You may have formatted the drive with an exFAT file system while using Windows 7. In order to resolve, reformat the drive with the FAT32 or NTFS file system. You may also be able to update your operating system to be compatible with exFAT. But be aware some devices (MP3 players, digital photo frames, etc) will not read exFAT file system.

FAQ: KDT-010611-GEN-10

Some of the flash storage device's listed capacity is used for formatting and other functions and thus is not available for data storage, therefore you will not see the full capacity.

When a flash storage device is manufactured, steps are taken to ensure that the device operates reliably and permits the host device (computer, digital camera, PDA, etc.) to access the memory cells; i.e., to store and retrieve data on the flash storage device. These steps, loosely called "formatting," utilize some of the memory cells within the device and thus reduce the capacity available for data storage by the end-user.

Formatting includes the following operations:

  1. Testing each memory cell in the flash storage device.
  2. Identifying all defective cells and taking steps to ensure that no data will be written to or read from a defective cell.
  3. Reserving some cells to serve as "spares." Flash memory cells have a long but finite lifetime. Therefore, some cells are held in reserve to replace any memory cells that may fail over time.
  4. Creating a File Allocation Table (FAT) or other directory. To enable flash storage devices to conveniently store and access customer files, a file management system must be created to allow any device or computer to identify the files stored in the flash storage device. The most common type of file management system for flash storage devices is the File Allocation Table (FAT), which is also used on hard drives.
  5. Reserving some cells for use by the flash storage device's controller, e.g., for storing firmware updates and other controller-specific information.
  6. Where applicable, reserving some cells for special features. For example, the specification for Secure Digital (SD) cards requires reserved areas to support special copy protection and security features.
FAQ: KDT-010611-GEN-06

To resolve, make sure to insert the drive directly into the USB ports located on the computer. The USB ports found on the keyboard and some hubs may not supply sufficient power to properly operate the Kingston DataTraveler. Also, go to Finder>Preferences>Sidebar to ensure CD, DVD and iPod and External Disks are checked.

FAQ: KDT-010611-GEN-18

Windows assigns new drives to the next available physical drive. It will sometimes take the same drive letter as a network drive for this reason. This is a common problem with removable storage devices.

To resolve this go to control panel>administrative tools>computer management. Note the drives on the right window pane. See if the Kingston (x) is recognized. (x) denotes the drive letter that Windows assigned for the Data Traveler.

If the DataTraveler is using the same drive letter as one of the other drives, right click the Kingston Drive letter and click on "Change Drive letter and Paths".

On the next dialog box click on the "Change" button and assign a drive letter that is not currently being used.

Note: Do not manually change drive letters if you have a "Privacy" Data traveler that assigns two drive letters for the device.

FAQ: KDT-010611-GEN-03

In Macs you first have to empty out the trash can in order to regain the space back. You may have to re-plug the drive back in after emptying out the trash.

Should this not work then a complete format of the device should be done. Please follow these instructions for formatting your Kingston device.

WARNING: Formatting will erase all your data so please make sure you have a copy before proceeding.

  1. Go to Go > Applications > Utilities and Open Disk Utility.
  2. Choose your drive from the left panel and then click Erase on the right.
  3. Select a Volume Format.Choosing MS-DOS File System will allow the drive to work on the Mac and Windows operating systems. If used only in a Mac then select Mac OS Extended as the Volume Format.
  4. Click Erase.
FAQ: KDT-010611-GEN-04

This happens if the DataTraveler has been formatted with Microsoft Windows NTFS. To resolve, format the DataTraveler with Mac OS X using MS-DOS File System.

To format the DataTraveler with Mac OS 10.3.X, do the following:

  1. Click on the "GO" option on the menu bar.
  2. Double-click on "Utilities" (If you do not see Utilities, double-click on Applications and then double-click on the Utilities folder.)
  3. Double-click on the "Disk Utility" icon.
  4. On the Disk Utility Dialog box, click once on the Kingston DataTraveler active partition.
    Note: There will be two listings for the Data Traveler, the first one is the active partition and the second is the volume label.
  5. Click the erase tab located on the right side of the screen.
  6. Using the Volume Format drop-down, select "MS-DOS File System" from the list.
  7. Click Erase.

Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. So formatting the drive using exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.

Also Windows XP and Vista will require an update in order to access exFAT.

For additional assistance using the Data Traveler, please visit http://www.kingston.com/support/howtodt/default.asp to view the DataTraveler "How To" videos.

FAQ: KDT-010611-GEN-08

Follow the steps below to format the DataTraveler with an NTFS File system using Windows PC.

Note: Admin rights are required.

  1. Remove all other external flash devices from your computer.
  2. Right-click My Computer (Computer in Vista) and select Manage.
    Note: If User Account Control is enabled in Windows Vista, an alert will display. Click Continue to proceed.
  3. From the right side window, double-click Storage and then double-click Disk Management.
  4. From the right side window, right-click the Kingston (Removable) drive and select Format.
    Note: You may receive a warning: "This is the active partition on this disk. All data on the partition will be lost. Are you sure you want to format this partition?" Click Yes to proceed.
  5. In the Format window, select "NTFS" file system and a check the box next to "Perform a quick format." Click OK.
  6. Click OK on the Format warning window.

The Kingston (Removable) drive window will display "Formatting" while the drive is being formatted. Once the format is complete, the status will revert to "Healthy."

FAQ: KDT-010611-GEN-17

ReadyBoost is a Windows Vista and Windows 7 feature which has the ability to utilize USB flash drive storage space to improve system performance. The DataTraveler does not support Windows ReadyBoost.

FAQ: KDT-010611-GEN-11

If you have determined you were sold a counterfeit product, please visit our counterfeit reporting site at http://legacy.kingston.com/company/counterfeit.asp.

To determine if your product is counterfeit, please contact our technical support department at (800)435-0640 or fill out the Technical Support form on this page.

The only way to guarantee the authenticity of a Kingston product is to purchase it via a reputable partner. For a listing of some of these, please visit, http://www.kingston.com/us/wheretobuy/

FAQ: KGF-011411-GEN-01

Although it is possible to boot from the DataTraveler, it is not a feature Kingston supports.These drives are intended as storage devices.

FAQ: KTD-082913-GEN-27
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