Frequently Asked Questions
If I forgot my password or the drive no longer accepts my password. Can the data on the drive be recovered?
My DataTraveler is not being detected in Windows. Why?
I formatted my DataTraveler that is 64GB or larger using NTFS and I want to format it back to FAT32. How do I do this?
When I insert this DataTraveler into my Windows computer, I receive an error stating "(DataTraveler) requires two free drive letters" or "(DataTraveler) could not start." Why?
When I insert my drive and the security software is launched, I do not get a password prompt. It does work under administrator mode. How do I resolve this?
Can this secure USB flash drive be formatted to work as a standard USB drive or the security be disabled as to not require a password?
I purchased a Kingston flash product online for well below market value and the product does not work correctly. I believe the product is counterfeit. What should I do?
My DataTraveler will not accept a 4GB or larger file. Why?
Can I use my DataTraveler as a bootable USB device?