Frequently Asked Questions
If I forgot my password or the drive no longer accepts my password. Can the data on the drive be recovered?
My DataTraveler is not being detected in Windows. Why?
I formatted my DataTraveler that is 32GB or larger using NTFS and I want to format it back to FAT32. How do I do this?
Kingston driver loads properly. But the drive does not show up in My Computer. If you look at Device Manager, Disk Drives, Kingston properties, under the setting tab, there is no drive letter listed in the appropriate field. Another USB device, such as a printer, works so we know the port is enabled. How do I resolve this?
When I insert the DataTraveler into the USB port on my keyboard, USB Hub or in the front of my tower, the unit is either not recognized or I receive an error message. Why?
When I insert this DataTraveler into my Windows computer, I receive an error stating "(DataTraveler) requires two free drive letters" or "(DataTraveler) could not start." Why?
When I insert my drive and the security software is launched, I do not get a password prompt. It does work under administrator mode. How do I resolve this?
Can this secure USB flash drive be formatted to work as a standard USB drive or the security be disabled as to not require a password?
My DataTraveler will not accept a 4GB or larger file. Why?
Can I use my DataTraveler as a bootable USB device?