RMA Policy

When returning product to Kingston for any reason, you must first to contact Kingston and obtain an RMA (Return Merchandise Authorization) number from the RMA department.

This can be initiated by calling (800) 337-3719 or by completing the RMA request form on our website.

The following information is required in order to complete the RMA request:

• Contact name
• Company name
• Address
• Phone number
• Kingston part number
• Computer / Device manufacturer
• Computer / Device model number
• A brief description of the problem that is occurring with the product(s) to be returned.

All requests are processed within 48 hours.

Standard Replacement

For customers that agree to return defective product to Kingston first, a Standard Replacement option is available.

An RMA number must first be issued by an RMA representative. This RMA number will need to be referenced on the outside of the return shipment.

Upon receipt of the defective product, Kingston will, at its discretion, either repair or replace the product and ship it out in the most expeditious manner possible. Subject to availability, the replacement product will be shipped on the business day following receipt of the defective product.

In the event the product returned to Kingston has been Discontinued (i.e the product is no longer being manufactured by Kingston but is still under warranty), Kingston will, at its discretion, either repair or replace with recertified product.

Cross Shipment

In the event that replacement product is needed immediately, a Cross Shipment option is available.

Requesting this option implies that the customer has the defective part and will ship them back to Kingston within 10 calendar days of receipt of the replacement product.

The customer will be asked to secure the return by providing a credit card. There will be a 10-day hold or charge placed on the card equal to the list price of the item being shipped. In the event the product is unable to be returned on or before the due date, the credit card will be charged for the non-returned product. Once the defective product is returned, a credit or refund will be issued within 3 business days of product being returned. Subject to availability, Kingston will ship product on the same day the RMA is generated.

Once you have obtained an RMA number

After obtaining an RMA number from Kingston, you must send the product - freight prepaid - to Kingston Technology Company, Inc. The Kingston RMA number must be prominently displayed on the outside of your package. If you send your product to Kingston without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened.

Please use a shipping company that can demonstrate proof of delivery. Kingston does not accept responsibility for any lost shipments unless proof of delivery to Kingston is provided.

Please note:

Product shipped to Kingston must be properly packaged to prevent loss or damage in transit.
Shipping your RMA to Kingston using regular mailing envelopes is not acceptable, as they do not protect the product from damage during shipping.
Kingston will not repair or replace a module that is shipped in such a way that the product is not properly protected.
Kingston will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.
If you have any questions, please contact the Kingston RMA / Customer Service department at (714) 438-1810 or (800) 337-3719 or by E-mail at WebRMA@kingston.com