Häufig gestellte Fragen

Part Specific FAQs

When I attempt to access my Ironkey D300SM (Serialized Managed) secure USB drive, MacOS displays “Ironkey D300SM” is not optimized for your Mac” or, after updating to MacOS 10.15 (Catalina) I get “Ironkey D300SM” needs to be updated.” How do I resolve this?
To resolve, you will need to update your Ironkey D300SM (Serialized Managed) secure USB drive for MacOS Catalina. To update, click on the link below to download the
IKD300SM_Updater.exe and IKD300SM Updater Instructions. Note: Please read the updater instructions in its entirety prior to running the update.
Updater: https://media.kingston.com/support/downloads/IKD300SM_Updater.zip

For more information about the "App” not optimized or “App” needs update error message,
feel free to reference Apple’s support article. https://support.apple.com/en-us/HT208436

MacOS: Must update on Windows based system. IKD300SM_Updater.exe not supported on MacOS. FAQ: KIK-D300SM-CATA

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