support category usb
DataTraveler 4000 - Managed (DT4000M)

DataTraveler 4000 - Managed - Support

Frequently Asked Questions

Yes.While the device is plugged in, you can restart the Launcher service and generate a log file by pressing Ctrl+Alt+F6.This will provide technical support additional information that will be helpful in troubleshooting the login process.

FAQ: KDT-052411-MNG-07

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This is common for flash storage, whether internal SSD, Flash Card, or external USB storage, and is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs.

Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB).

Furthermore, Kingston reserves some of the listed capacity for formatting (e.g., File Allocation Table) and other functions such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage.

FAQ: KDT-010611-GEN-06

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This may occur if any one of the following is true: PORT 443 is blocked – If a firewall is enabled, you will be required to open this port (443) as an exception, to allow traffic through (i.e. communication between the client and server)

Client Registry key has not been imported from the Deployment page – From Step 1 on the Deployment page, download SafeConsole.reg and install it on your computer. The registry file (.reg)will contain the following key HKCU\Software\BlockMaster\DTVPM with a string value of “Console URL” and a data value of “https://servername/safestick"

The Internet Browser certificate has not been installed from the SafeConsole Deployment page ( https://server/safeconsole/deployment.html)

The DTVP-M or DT4000-M client is not on the same network as SafeConsole or is unable to communicate with the server

DTVP-M must have the ability to communicate, connect, and register with SafeConsole during initialization and/or each time the device (DTVP-M/DT4000-M) is reset.Once initialized, the device can be used as a standard Secure USB device (NOTE: The client ‘reset’ function can be disabled by the SafeConsole Administrator by turning on SafeConsole’s ‘Prohibit users from resetting” option in Device User Settings.)

FAQ: KDT-052411-MNG-01

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If the browser certificate has not been installed from the Deployment page, the error message will occur prior to receiving the warning message.

FAQ: KDT-052411-MNG-02

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This occurs when SafeConsole is uninstalled, then reinstalled on the same host using a different certificate password than the one used during the previous install. If you have uninstalled (or plan on uninstalling) SafeConsole, please be sure to:

a. remove the browser certificate(s) installed during the previous installation OR b. reinstall SafeConsole using the exact same certificate password used in the previous installation

Certificates for Internet Explorer can be found in the Trusted Root Certification Authority store [ToolsInternet OptionsContent TabCertificates ButtonTrusted Root Cert. Authorities Tab]

Certificates for Firefox can be found in the Servers tab of Certificate Manager [ToolsOptionsAdvancedEncryption TabView Certificates ButtonServers Tab]

FAQ: KDT-052411-MNG-04

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Your browser security settings may be blocking it. Create a "Trusted Site" for the SafeConsole URL in your Internet browser, e.g. https://servername

FAQ: KDT-052411-MNG-04

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Yes. The license file can be installed manually by copying it into the license folder and MUST be renamed to license.key.The folder location is listed below:

(c:\Program Files\BlockMaster\SafeConsole 4.1.x\license)

FAQ: KDT-052411-MNG-05

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The Domain/Server name and certificate files are generated during the installation of SafeConsole for Kingston and copied into the res folder (SafeConsole.reg, SafeConsole.crt, Group Name.reg, etc.)

(c:\Program Files\BlockMaster\SafeConsole 4.1x\webapps\safeconsole\res)

FAQ: KDT-052411-MNG-06

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This message box is prompting the user to confirm his/her identity before initializing their device.In this example, BLOCKMASTER1 represents the name of the computer (workstation) he or she is attempting to initialize the DTVP-M (or DT4000-M) on and bmAdmin represents the username that is currently logged onto the system.Clicking ‘Yes’ will allow you to proceed with initialization; clicking ‘No’ will cancel the initialization process and prevent use of the device.

FAQ: KDT-052411-MNG-08

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You may be logged into the drive under read-only mode. If you are ever logged in under read-only mode and wish to unlock the device with full read/write access to the secure data partition, you must shutdown the device and log back in, leaving the ‘Read-Only Mode’ check box unchecked prior to login.

FAQ: KDT-052411-MNG-09

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SafeConsole for Kingston is an Enterprise Management software solution that offers full USB management of Kingston’s Managed secure Flash drives (DTVP-M/DT4000-M). With WEB-based accessibility and its user-friendly interface, SafeConsole for Kingston makes it easy to configure and manage all of the extended features of the managed drives, including remote password resets, device content management, and much more.

FAQ: KDT-052411-MNG-10

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  1. Run "nslookup [domain name]" to ask the DNS-server for the IP-addresses that is mapped to the domain name.
  2. Try to ping all the IP-addresses and make sure all of them are servers and not client hosts.
  3. If the host doesn’t answer and is incorrect, please remove them from your DNS-server (please verify that the host is non-existing and really are safe to be removed)
  4. Step through 1-3 again but ask for domaindnszones.[domain name]
  5. Step through 1-3 again but ask for forestdnszones.[domain name]

FAQ: KDT-102511-MNG-11

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