For information about how COVID-19 has affected our business operations, click here.

Videos

  • Using the DataTraveler Vault Privacy USB Flash Drive

Frequently Asked Questions

More Questions

To transfer files larger than 4GB, the DataTraveler must have a NTFS or exFAT file system. Unfortunately, the FAT32 file system is not capable of handling a single file larger than 4GB (to be exact, one byte less than 4GB). Follow the steps below to format the DataTraveler with an NTFS File system:

Warning, all data on the DataTraveler will be lost! Please back up the data on the DataTraveler before proceeding.

  1. Locate My Computer(Computer in Vista and 7). Right-click on the Kingstondrive and select Format.
  2. Select NTFS or exFAT fromthe file system drop-down list.
  3. Select Quick Format as theFormat option and click Start.
    Note: If NTFS is not an availableoption, close the Format window and follow steps 4-9.
  4. Right-click My Computer(Computer in Vista) and select Properties.
  5. Select the Hardware tab andclick Device Manager.
  6. Expand Disk Drives andright-click on the Kingston drive. Select Properties.
  7. Click on the Policies taband select "Optimize for performance”.
  8. Click OK.
  9. Repeat steps 1-3.

Be aware that MacOS 10.6.5 will support full read and write access to exFAT formatted drives. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players,digital photo frames, etc) will not read NTFS or exFAT file systems.

Also, Windows XP and Vistawill require an update in order to access exFAT.

FAQ: KDT-010611-GEN-05
No. The data on the drive cannot be recovered. Even if you create a new password, the data on the drive is erased and a new encryption key is created. Also, the number of failed password attempts cannot be increased. Unless you can provide a password that the drive will accept, the data on the drive will be lost.

FAQ: KDT-111714-PRV-05

This may be due to a power setting for your USB ports. Here are the steps to change this setting:

  1. Click Start > Control Panel.
  2. Click Performance and the Maintenance link.
  3. Click the System ControlPanel link.
  4. Click on the Hardware tab.
  5. Click the Device Managerbutton.
  6. Click the + in front ofUniversal Serial Bus controllers to expand this hardware category.
  7. Right-click the USB RootHub and select Properties.
  8. Click the Power Managementtab and deselect the box next to "Allow the computer to turn off thisdevice to save power".
  9. Repeat steps 7 and 8 foreach additional USB root hub listed.
  10. Reboot the computer.
FAQ: KDT-010611-GEN-13

Unplug the other USB device, insert the DataTraveler drive and restart the system. After the DataTraveler is configured you should then be able to connect the other USB device.

FAQ: KDT-010611-GEN-15

If you have a desktop computer, make sure the DataTraveler is inserted directly into one of the main USB ports. These USB ports are usually located in the back of the tower. If these ports are difficult to access, we recommend a 3ft USB extension cable.

FAQ: KDT-010611-GEN-09

To resolve this, make sure to insert the drive directly into the USB ports located on the computer. The USB ports found on the keyboard and some hubs may not supply sufficient power to operate the Kingston DataTraveler properly. Also, go to Finder>Preferences>Sidebar and ensure that CD, DVD and iPod and External Disks are selected.

FAQ: KDT-010611-GEN-18

This DataTraveler requires two consecutive drive letters AFTER the last physical disk that appears before the 'gap' in drive letter assignments (see figure below). This does NOT pertain to network shares because they are specific to user profiles and not the system hardware profile itself, and thus appear available to the OS.

This means that Windows may assign the DataTraveler a drive letter that's already in use by a network share or Universal Naming Convention (UNC) path, causing a drive letter conflict. If this happens, please consult your administrator or help desk department for information on changing drive letter assignments in Windows Disk Management (administrator privileges required.)

In this example, the DataTraveler uses drive F:, which is the first available drive letter after drive E: (the last physical disk before the drive letter gap). Since letter G: is a network share and not part of the hardware profile, the DataTraveler may attempt to use it as its second drive letter, causing a conflict.

If there are no networkshares on your system and the DataTraveler still won’t load, it is possiblethat a card reader, removable disk, or other previously-installed device isholding on to a drive-letter assignment and still causing a conflict.

Please note that DriveLetter Management, or DLM, has improved significantly in Windows XP SP3, Vistaand 7, so you may not come across this issue, but if you are unable to resolvethe conflict, please contact Kingston’s Technical Support Department forfurther assistance.

FAQ: KDT-011411-PRV-02

Windows assigns new drives to the next available physical drive. It will sometimes take the same drive letter as a network drive for this reason. This is a common problem with removable storage devices.

To resolve this go to Control Panel > Administrative Tools > Computer Management. Note the drives on the right window pane. See if the Kingston (x) is recognised. (x) denotes the drive letter that Windows assigned to the Data Traveler.

If the DataTraveler isusing the same drive letter as one of the other drives, right-click theKingston Drive letter and click on "Change Drive Letter and Paths".

In the next dialog box,click on the "Change" button and assign a drive letter that is notcurrently being used.

Note: Do not manually change drive letters if you have a "Privacy" DataTraveler that assigns two drive letters for the device.

FAQ: KDT-010611-GEN-03

On Macs, you first have to empty the trash can in order to regain the space. You may have to plug the drive back in after emptying the trash.

If this does not work then the device should be completely reformatted. Please follow these instructions for formatting your Kingston device.

WARNING: Formatting will erase all your data so please make sure you have a copy before proceeding.

  1. Go to Go > Applications > Utilities and Open Disk Utility.
  2. Choose your drive from theleft panel and then click Erase on the right.
  3. Select a Volume Format.Choosing MS-DOS File System will allow the drive to work on the Mac and Windows operating systems. If used only in a Mac then select Mac OS Extended as the Volume Format.
  4. Click Erase.

FAQ: KDT-010611-GEN-04

This happens if the DataTraveler has been formatted with Microsoft Windows NTFS. To resolve, format the DataTraveler with Mac OS X using MS-DOS File System.

To format the DataTraveler with Mac OS 10.3.X, do the following:

  1. Click on the "GO" option on the menu bar.
  2. Double-click on "Utilities" (If you do not see Utilities, double-click on Applications and then double-click on the Utilities folder.)
  3. Double-click on the "Disk Utility" icon.
  4. On the Disk Utility Dialog box, click once on the Kingston DataTraveler active partition.
    Note: There will be two listings for the Data Traveler, the first one is the active partition and the second is the volume label.
  5. Click the erase tab located on the right side of the screen.
  6. Using the Volume Format drop-down, select "MS-DOS File System" from the list.
  7. Click Erase.

Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. So formatting the drive using exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.

Also Windows XP and Vista will require an update in order to access exFAT.

For additional assistance using the Data Traveler, please visit http://www.kingston.com/support/howtodt/default.asp to view the DataTraveler "How To" videos.

FAQ: KDT-010611-GEN-08

This drive is designed to be 100% encrypted. The security is built into the drive and cannot be removed or disabled.

FAQ: KDT-012914-PRV-04

After formatting theDataTraveler in Mac OS X, the following symptoms may apply:

  • The drive is not readablein Windows XP.
  • While trying to format the drive in Windows, only 2GB is formatted. Additionally, two partitions are created.
  • After adding data filesonto the drive via Mac, Windows cannot see the data.

This is most likely a result of using the GUID partition table, which is the default partition table for Intel-based Macs. The GUID partition table is only supported in Windows Vista. Windows 7 and Windows XP do not support this file system. To resolve, you must erase the drive via Mac OS X with the appropriate options selected. Follow the steps below to erase your drive properly with Mac OS X.

  • Access Disk Utility
  • Highlight the disk andselect the "Partition" tab
  • Set the volume scheme to"1 Partition"
  • Change the format to"MS-DOS (FAT)"
  • Click the"Options" button near the bottom of the screen and select the “MasterBoot Record” partition table.
  • Click "Apply" tosave the changes and reformat the drive

After the format is complete, verify that the disk is now using MBR by looking at the "Partition Map Scheme" in the lower right corner of the Disk Utility window. It should now display "Master Boot Record".

FAQ: KDT-010611-GEN-16

Follow the steps below toformat the DataTraveler with an NTFS File system using a Windows PC.

Note: Admin rights are required.

  1. Remove all other externalflash devices from your computer.
  2. Right-click My Computer(Computer in Vista) and select Properties.
    Note: If User Account Control isenabled in Windows Vista, an alert will display. Click Continue to proceed.
  3. From the right side window,double-click Storage and then double-click Disk Management.
  4. From the right side window,right-click the Kingston (Removable) drive and select Format.
    Note: You may receive a warning: "This is the active partition on this disk. All data on the partition will be lost. Are you sure you want to format this partition?" Click Yes to proceed.
  5. In the Format window,select the “NTFS” file system and select the box next to “Perform a quickformat”. Click OK.
  6. Click OK on the Format Warning window.

The Kingston (Removable) drive window will display "Formatting" while the drive is being formatted. Once the format is complete, the status will revert to "Healthy".

FAQ: KDT-010611-GEN-17

ReadyBoost is a Windows Vista and Windows 7 feature which has the ability to use USB flash drive storage space to improve system performance. The DataTraveler does not support Windows ReadyBoost.

FAQ: KDT-010611-GEN-11

Although it is possible to boot from the DataTraveler, it is not a feature Kingston supports.These drives are intended as storage devices.

FAQ: KTD-082913-GEN-27

Contact Technical Support

Questions about a Kingston product you already own? Ask a Kingston expert.

Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

+1 (800)435-0640 (Closed)

Keep in touch! Sign up to our emails for Kingston news and more.