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Frequently Asked Questions

Featured Questions

No. This port is for power pass-through only. It can be used to charge your laptop while using all other ports on the Nucleum. FAQ: KDT-121517-NUC-01
These slots support MicroSD/microSDHC/microSDXC and SD/SDHC/SDXC standard cards. The SD card slot will support UHS II cards. The micro SD card slot only supports up to UHS I. FAQ: KDT-121517-NUC-02
The HDMI port supports up to 4K at 30Hz. Also, be aware that this HDMI port will not output High-Bandwidth Digital Content Protection (HDCP) content. FAQ: KDT-121517-NUC-03
Some USB-C controllers in PC systems do not have video support. Your documentation for your system or motherboard must specifically state video output as a feature of the USB-C ports. FAQ: KDT-121517-NUC-04
The reason for this is that there is a delay switching from AC power to battery power on some Chromebooks, Android devices and Macbook Pros.. All of the devices should reconnect shortly after the external power is removed. But be aware that data corruption or data loss may occur during the power switch. Please safely remove any removable storage devices before unplugging the Nucleum from A/C power. FAQ: KDT-121517-NUC-05

Contact Technical Support

Questions about a Kingston product you already own? Ask a Kingston expert.

Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

+1 (800)435-0640 (Closed)

Frequently Asked Questions

Contact Technical Support

Questions about a Kingston product you already own? Ask a Kingston expert.

Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

+1 (800)435-0640 (Closed)

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