Frequently Asked Questions

Featured Questions

My DTVP-M or DT4000-M won't load. Is there a way to determine what is causing it to hang?

Yes. While the device is plugged in, you can restart the Launcher service and generate a log file by pressing Ctrl+Alt+F6. This will provide technical support with additional information that will be helpful in troubleshooting the login process.

FAQ: KDT-052411-MNG-07

Part Specific FAQs

I am getting the following warning message ‘Kingston DataTraveler requires an active SafeConsole server to make it operational’ and cannot use my DTVP-M or DT4000-M drive. How do I resolve this?

This may occur if any one of the following is true: PORT 443 is blocked – If a firewall is enabled, you will be required to open this port (443) as an exception, to allow traffic through (i.e. communication between the client and server).

Client Registry key has not been imported from the Deployment page – From Step 1 on the Deployment page, download SafeConsole.reg and install it on your computer. The registry file (.reg) contains the key HKCU\Software\BlockMaster\DTVPM with a string value of "Console URL" and a data value of "https://servername/safestick".

The Internet Browsercertificate has not been installed from the SafeConsoleDeployment page( https://server/safeconsole/deployment.html)

The DTVP-M or DT4000-Mclient is not on the same network as SafeConsole or is unable to communicatewith the server.

DTVP-M must have the ability to communicate, connect with and register SafeConsole during initialisation and/or each time the device (DTVP-M/DT4000-M) is reset. Once initialised, the device can be used as a standard Secure USB device (NOTE: The client 'reset' function can be disabled by the SafeConsole Administrator by turning on SafeConsole's 'Prohibit users from resetting" option in Device User Settings.)

FAQ: KDT-052411-MNG-01
What is causing the SafeConsole error stating "The certificate 'certificatename' presented by 'certificateissuer' is not trusted on this machine The reason is 'self signed certificate'. Please contact your administrator."?

If the browser certificatehas not been installed from the Deployment page, the error message will occurprior to receiving the warning message.

FAQ: KDT-052411-MNG-02
Why do I get an error stating "Failed to connect to SafeConsole with HTTP error 500" when I try to re-install SafeConsole?

This occurs when SafeConsole is uninstalled then reinstalled on the same host using a different certificate password than the one used during the previous install. If you have uninstalled (or plan on uninstalling) SafeConsole, please be sure to:

    a. remove the browsercertificate(s) installed during the previous installationOR

    b. reinstall SafeConsole usingthe exact same certificate password used in the previous installation

Certificates for Internet Explorer can be found in the Trusted Root Certification Authority store [Tools Internet Options Content Tab Certificates Button Trusted Root Cert. Authorities Tab]

Certificates for Firefox can be found in the Servers tab of Certificate Manager [Tools Options Advanced Encryption Tab View Certificates Button Servers Tab]


FAQ: KDT-052411-MNG-04
I am receiving a certificate error after importing the certificate from SafeConsole’s Deployment page. How do I resolve this?

Your browser security settings may be blocking it. Create a "Trusted Site" for the SafeConsole URL in your Internet browser, e.g. https://servername

FAQ: KDT-052411-MNG-04
Can administrators manually install the license (.lic) file on SafeConsole?

Yes. The licence file can be installed manually by copying it into the licence folder and MUST be renamed to license.key. The folder location is listed below:

(c:\Program Files\BlockMaster\SafeConsole 4.1.x\license)

FAQ: KDT-052411-MNG-05
Where does the Deployment page pull its information (registry key, certificate, etc.) from?

The Domain/Server name andcertificate files are generated during the installation of SafeConsole forKingston and copied into the res folder (SafeConsole.reg, SafeConsole.crt, GroupName.reg, etc.)

(c:\Program Files\BlockMaster\SafeConsole 4.1x\webapps\safeconsole\res)

FAQ: KDT-052411-MNG-06
I'm trying to initialize my device (DTVP-M / DT4000-M) and got the message box that states "Are you 'workstation_name/current_user' and responsible for this Kingston Data Traveler?". What does it mean?

This message box prompts the user to confirm his/her identity before initialising their device. In this example, BLOCKMASTER1 represents the name of the computer (workstation) on which he or she is attempting to initialise the DTVP-M (or DT4000-M) and bmAdmin represents the username that is currently logged on to the system. Clicking 'Yes' will allow you to proceed with initialisation; clicking 'No' will cancel the initialisation process and prevent use of the device.

FAQ: KDT-052411-MNG-08
Windows states that my DTVP-M or DT4000-M is write protected whenever I try to write to the drive or delete from it. What is causing this?

You may be logged in to the drive under read-only mode. If you are ever logged in under read-only mode and wish to unlock the devicewith full read/write access to the secure data partition, you must shut down the device and log back in, leaving the 'Read-Only Mode' checkbox deselected prior to login.

FAQ: KDT-052411-MNG-09
What is SafeConsole for Kingston?

SafeConsole for Kingston is an Enterprise Management software solution that offers full USB management of Kingston's Managed secure Flash drives (DTVP-M/DT4000-M). With WEB-based accessibility and its user-friendly interface, SafeConsole for Kingston makes it easy to configure and manage all of the extended features of the managed drives, including remote password resets, device content management, and much more.

FAQ: KDT-052411-MNG-10
During the SafeConsole configuration I receive an error that states "This request requires HTTP authorisation". How can I resolve this problem?
  1. Run "nslookup [domain name]" to ask the DNS server for the IP addresses that is mapped to the domain name.
  2. Try to ping all the IP addresses and make sure all of them are servers and not client hosts.
  3. If the host doesn’t answer and is incorrect, please remove it from your DNS-server (please verify that the host is non-existent and really is safe to be removed)
  4. Repeat steps 1-3 but ask for domaindnszones.[domain name]
  5. Repeat steps 1-3 but ask for forestdnszones.[domain name]
FAQ: KDT-102511-MNG-11

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