Part Specific FAQs

Is it safe to use the E100 as a boot drive for my desktop or notebook computer?

It is strongly recommended that this drive NOT be used as a single boot drive. These drives are designed to be used in a RAID configuration in a server environment. If you intend to use this drive as a single boot drive, you MUST disable the TRIM function otherwise drive instability and data loss is likely to occur. This problem will not occur if the drive is configured in a RAID. TRIM commands cannot be sent to the drive when SSDs are in a RAID configuration. We are working on a firmware update to resolve this problem.

In the meantime, if you are using it as a single boot drive, you can disable TRIM. To disable the TRIM command in Windows 7 and Server 2008, type the following and press enter in the Elevated command:

fsutil behavior set disabledeletenotify 1

In Linux, TRIM must be enabled manually. In Mac OS, TRIM is only supported with Apple branded drives.

FAQ: KSD-070512-E100-01

General SSD FAQs

When I connect my SSD as a secondary drive, it is seen as new hardware but I cannot see it as a usable drive. How can I resolve this?

Open the Control Panel, open Administrative Tools and then open Computer Management. Click on Disk Management and see if the SSD drive is shown in the right window pane. If it is, right-click on where it is labelled as disk 1, disk 2, etc. and select "Initialize disk" (this may come up automatically when you go into Disk Management).

In XP, right click on the area to the right of that and choose "New Partition". Then choose "Primary Partition" in the partition wizard. Continue with the wizard by choosing the size, drive letter and formatting of the partition.

In Windows Vista and 7, right click on the area to the right of the disk label and choose "New Simple Volume". Continue with the wizard by choosing the size, drive letter and formatting of the partition.

In MacOS, a "disk insertion" window will appear. Click on the "Initialize" button. This will take you to the disk utility. Select the Kingston drive from the list of drives on the left side of the window. From the actions available, choose Partition. For the "Volume Scheme", choose "1 partition". For the format, choose MacOS extended for a permanent drive. Choose ExFAT for an external drive (available on MacOS 10.6.6 and above). Click Apply. A warning window will appear stating that you will erase all data from the drive. Click on the partition button at the bottom.

FAQ: KSD-060314-GEN-14

OS/Compatibility FAQs

When I try to install Windows 7 from my installation disk, it will not detect the new SSD. However, the drive is seen in the BIOS. How do I resolve this?

When the SSD is recognised in the BIOS, but the Windows 7 installation does not detect the drive:
Follow these steps:

Disconnect any other hard drives or SSDs. Boot the Windows 7 installation disk. Choose repair, then advanced, then command prompt. Type: "diskpart" without quotes and press Enter. You will see a prompt labeled "diskpart". Type the following commands and press Enter after each one.

Diskpart > Select Disk 0
Diskpart > Clean
Diskpart > Create Partition Primary Align=1024
Diskpart > Format Quick FS=NTFS
Diskpart > List Partition
Diskpart > Active
Diskpart > Exit

Then, reboot the computer to the Windows 7 installation disk.

KSD-100214-GEN-20

FAQ: KSD-100214-GEN-20

More Questions

What is ESD?

ElectroStatic Discharge, ESD is simply the discharge of built-up static electricity. ESD should not be taken lightly as this is one of the few things that an individual can do to damage or destroy their computer or hardware components. It is like when you rub your feet on the carpet and you touch something metal. ESD can occur without the user feeling a shock and will occur when only working on the inside of the computer or handling hardware.

How to help prevent ESD
The best method of preventing ESD is to use an ESD wrist strap or an earthing mat or table. However, because most users do not have access to these items, we have included the below steps to help reduce the chance of ESD as much as possible.

• Standing – We recommend that you are standing at all times when working on the computer. Sitting on a chair can generate more electrostatic.
• Cables – Make sure that everything is removed from the back of the computer (power cable, mouse, keyboard, etc).
• Clothes – Do not wear any clothing that conducts a lot of Electrical Charge, such as a wool jumper.
• Accessories – To help reduce ESD and prevent other problems, it is also a good idea to remove all jewellery.
• Weather – Electrical storms can increase the ESD risk; unless absolutely necessary, try not to work on a computer during an electrical storm. In very dry areas, the air itself becomes a part of the electrostatic build-up mechanism every time there is an air flow (wind, air conditioning, blower) passing over an insulated surface. Do not let high humidity levels build false confidence, and beware of corrosion problems with interconnects and other electrical interfaces.

To learn more about ESD and how to protect your electronics, please refer to the below site.

ESD Association
http://www.esda.org/aboutESD.html

FAQ: KTC-Gen-ESD