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Part Specific FAQs

When I attempt to access my DT4000G2DM secure USB drive, MacOS displays “Kingston” is not optimized for your Mac” or, after updating to MacOS 10.15 (Catalina) I get “Kingston” needs to be updated.” How do I resolve this?
To resolve, you will need to update your DT4000G2DM secure USB drive for MacOS Catalina. To update, click on the link below to download the
DT4000G2DM_Updater.exe and DT4000G2DM Updater Instructions. Note: Please read the updater instructions in its entirety prior to running the update.
Updater: https://media.kingston.com/support/downloads/DT4000G2DM_Updater.zip

For more information about the "App” not optimized or “App” needs update error message,
feel free to reference Apple’s support article. https://support.apple.com/en-us/HT208436

MacOS: Must update on Windows based system. DT4000G2DM_Updater.exe not supported on MacOS.
FAQ: KTD-DT4000G2DM-CATA

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