Questions fréquentes

Part Specific FAQs

When I attempt to access my Ironkey D300M (Managed) secure USB drive, MacOS displays “Ironkey D300M” is not optimized for your Mac” or, after updating to MacOS 10.15 (Catalina) I get “Ironkey D300M” needs to be updated.” How do I resolve this?
To resolve, you will need to update your Ironkey D300M (Managed) secure USB drive for MacOS Catalina. To update, click on the link below to download the
IKD300M_Updater.exe and IKD300M Updater Instructions. Note: Please read the updater instructions in its entirety prior to running the update.

For more information about the "App” not optimized or “App” needs update error message,
feel free to reference Apple’s support article.

MacOS: Must update on Windows based system. IKD300M_Updater.exe not supported on MacOS. FAQ: KIK-D300M-CATA

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