Performance/Gaming Memory - Support
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Frequently Asked Questions
To increase the density, DRAM semiconductor manufacturers must continually improve the design and shrink the silicon wafer process (measured in nanometers or nm) to increase the number of memory cells, generally within the same package (chip) footprint as the previous generation. By doing this, the same JEDEC PCB (Printed Circuit Board) designs for memory modules can be utilized.
FAQ: KTF-001002-001
FAQ: KTF-001002-002
On servers, mixing within a multi-channel bank group is not permitted. If adding memory to the second bank group, it is always recommended to put the higher capacity memory in the first bank.
Mixing memory modules or kits in a PC/laptop using overclockable memory (Kingston FURY) is never supported.
FAQ: KTF-001002-003
FAQ: KTF-001002-004
FAQ: KTF-001002-005
FAQ: KTM-10100-EXPO-01
FAQ: KTM-10100-EXPO-02
Before setting the timings it's a good idea to have the latest BIOS. The BIOS can be downloaded from your motherboard manufacturer's website. It's also a good idea to set the BIOS to the default values to rule out any other possible conflicts. Please check your processor’s documentation to make sure it supports the speed of the memory you're installing. Also check the specific motherboard’s Qualified Vendor List, and any special instructions they have for using overclocked memory.
If you are unable to successfully overclock the memory, please contact our Technical Support department for assistance. We can help you find a memory module that is compatible with your system. You can also visit our memory configurator at:
www.kingston.com/en/memory
FAQ: KTM-021011-HYX-01
Many motherboards automatically set the "Command Rate" and do not allow it to be manually set by the user.
FAQ: KTM-021011-HYX-05
If there are timings in the BIOS we do not list in the latency timings for your FURY/HyperX memory, please leave these timings at their default setting.
FAQ: KTM-021011-HYX-06
| Timing | Timing Definition | Abbreviations | What it does |
| 10 | CAS Latency | CL | Delay between activation of row and reading of row. |
| 11 | RAS to CAS (or Row to Column Delay) | tRCD | Activates row. |
| 12 | Row Precharge Delay (or RAS Precharge Delay) | tRP or tRCP | Deactivates row. |
CAS latency:
CAS Latency is the ratio of the memory's column access time divided by the current system clock. The column access time turns out to be a constant value, so you can see as you in increase the system clock it becomes harder to achieve a lower CAS latency (e.g., the denominator grows, but the numerator stays the same).
RAS-to-CAS:
This is the latency between the Row Address Strobe and Column Address Strobe. Basically the delay between accessing the Row and the Column memory addresses.
Row Precharge Delay:
The number of clock cycles taken between the issuing of the precharge command and the active command.
FAQ: KTM-021011-HYX-09
Please verify that your memory module is compatible with the specific Intel or AMD chipset on your motherboard. If your memory uses XMP/EXPO profiles for overclocking, change the memory settings in your BIOS to “auto” and/or clear the CMOS to return it to default settings. If the memory fails at the default settings, please contact our technical support for assistance.
Note: Kingston FURY Renegade and HyperX Predator modules feature two overclock profiles (XMP/EXPO). Profile 1 is the most aggressive; and the advertised speed of the part. Profile 2 is less aggressive, in case the first profile is too extreme for your system. Some DDR5 XMP parts feature a third profile that is less aggressive than Profile 2.
FAQ: KTM-030615-HYX-10
Plug-N-Play (PnP) modules featured under FURY Beast and Impact product lines ship from the factory with the advertised overclock speed and latency programmed as the default values. If the system is not able to run at the overclocked PnP settings, the system will default to the JEDEC standard timings. FURY Beast and Impact, using the PnP method of overclocking, also feature an XMP profile that matches the advertised speed and latency. This can be used to force the system to overclock the memory if it does not overclock automatically.
FAQ: KTM-030615-HYX-03
FAQ: KTM-060818-HYX-11
FAQ: KTM-060818-HYX-12
Only select motherboards can achieve speeds of DDR4 at 4000MT/s and above, typically limited to Dual or Quad channel configurations with only one memory bank group populated (one K2 or K4 kit) also known as one Dimm per channel (1DPC). We recommend checking the memory Qualified Vendor List (QVL) of the motherboard manufacturer to verify the extreme Predator DDR4 kit is supported, and in which configuration/sockets. You can also check the Intel XMP certified memory list here for verified systems with the Predator DDR4 kits.
Since the memory controller resides within the Intel processor, it’s critically important to use premium cooling for the CPU and the system case for improved stability. We recommend Intel X or K series processors as well. You can find a list of these models here.
FAQ: KTM-060818-HYX-13
FAQ: La mia memoria RGB Kingston FURY/HyperX non funziona correttamente con l'applicazione Kingston FURY CTRL. Perché?
The Kingston FURY CTRL application, downloadable here, can customize the RGB LED lights and patterns featured on Kingston FURY/HyperX RGB memory modules.
FAQ: KT-001001-CTRL-100
FAQ: KT-001001-CTRL-101
FAQ: KT-001001-CTRL-102
FAQ: KT-001001-CTRL-103
At this time, it’s unknown how HyperX will change NGENUITY in the future. Kingston moved forward with creating our own RGB application (e.g., FURY CTRL) to prevent loss of support should HyperX make any changes to NGENUITY.
FAQ: KT-001001-CTRL-104
Kingston FURY CTRL features an arsenal of RGB effects to customize your system.
Beast/Renegade DDR5 RGB and Beast Special Edition DDR4 RGB: Rainbow, Prism, Spectrum, Slide, Wind, Static, Lightspeed, Rain, Firework, Breath, and Dynamic. With four modules installed, these additional patterns are enabled: Teleport, Flame, Voltage, Countdown, and Rhythm.
Beast/Renegade/HyperX DDR4 RGB: Bounce, Breathing, Rainbow, Comet, Blink, Solid, Heart Beat, Cycle.
FURY CTRL also features a new function not present in NGENUITY, the color customization of individual LEDs with multiple lighting effects and changing the direction of the lighting (on select patterns). FURY CTRL features a low-power mode which dims the lighting to 10% brightness, and XMP/EXPO profiles can be seen when with DDR5 modules.
FAQ: KT-001001-CTRL-105
FAQ: KT-001001-CTRL-106
No, Kingston FURY CTRL can be downloaded here from the Kingston website.
FAQ: KT-001001-CTRL-107
FAQ: KT-001001-CTRL-108
FAQ: KT-001001-CTRL-109
FAQ: KT-001001-CTRL-110
In Windows, click on the Start button, select Control Panel and open System. This will display basic information about the computer including the amount of RAM installed.
In MacOS, select "About This Mac" or "About This Computer" from the Apple menu in the upper left corner of your Desktop. This will provide information about your Mac's total memory.
In Linux, open a terminal window and enter the following command: cat /proc/meminfo
This will show the total amount of RAM as well as other memory information.
FAQ: KTM-012711-GEN-06
If you have properly installed the memory and the Notebook still does not boot or recognize the memory, you may need to download the latest BIOS from your computer manufacturer’s Website.
Note: Kingston is in no way responsible for any problems resulting from flashing the BIOS. Flashing the BIOS is merely a troubleshooting suggestion. Customers who flash the BIOS do so at their own risk. All instructions on how to upgrade the BIOS will be provided by the computer manufacturer or the 3rd party BIOS manufacturer and not by Kingston.
Not all Notebook systems will support overclocked memory. There may be limitations with the processor model and type that prevent these from working at higher speeds/lower latencies.
However, overclockable memory can also operate at industry standard speeds and timings. To enable standard speeds, you may need to go into the BIOS and set the memory to the default settings. Contact Technical Support if you are unsure of how to do this, as some Notebook manufactures may limit access to these settings.
FAQ: KTM-012711-GEN-12
Reinsert the memory module(s) in the sockets and sequence designated by the manufacturer of the system or motherboard. To ensure the memory modules are installed properly, line up the memory notches with the key in the memory socket, then push the memory firmly into the socket until the tabs lock the memory into place.
Make sure all the cables in your computer are connected properly. You may have failed to connect a needed power connector to the motherboard or accidentally disconnected a cable to your hard drive.If you have properly installed the memory and the PC still does not boot or recognize the memory, you may need to download the latest BIOS from your computer manufacturer’s Website.
If you are receiving a blank screen after the installation of DDR5 memory, please allow the system to remain powered on with the blank screen displayed for at least 10 minutes. After such time if nothing happens, power cycle the system and confirm if it boots successfully. If you receive the blank screen again, let it sit idle another 5 minutes. This is done to allow some systems the time it needs to optimize the new RAM.
Note: Kingston is in no way responsible for any problems resulting from flashing the BIOS. Flashing the BIOS is merely a troubleshooting suggestion. Customers who flash the BIOS do so at their own risk. All instructions on how to upgrade the BIOS will be provided by the computer manufacturer or the 3rd party BIOS manufacturer and not by Kingston.
Not all systems will support overclocked memory, especially at higher speeds. There may be limitations with the processor model, insufficient power, and/or cooling that have affected the memory overclock.
HyperX Predator and Savage memory use XMP profiles to overclock, however these modules ship from the factory at JEDEC standard values. Some systems do not support overclock speeds and latencies upon first installation so in order to give every customer the best experience, Kingston sets the module to the JEDEC standard values, allowing the user the choice to overclock using the XMP profiles if the system supports it. The XMP profile can then be enabled within the system BIOS.
Plug N Play (PnP) modules, such as FURY and Impact, ship from the factory preset to the advertised overclock speed and latency. If the system is not able to run at the overclocked settings, the system may either use the next highest timing profile or default to the JEDEC standard timings. FURY and Impact also featured an XMP profile that matches the advertised speed and latency. This can be used to force the system to overclock the memory if it does not overclock automatically. A second, less aggressive profile is sometimes available, in case the first profile is too extreme for your system.
FAQ: KTM-012711-GEN-13
Additional memory will not necessarily increase the performance of your computer. It will allow you to run more programs or processes at once or more memory intensive programs. There may be a performance increase if the original amount of memory installed was insufficient for the programs and processes you use the computer for.
FAQ: KTM-012711-GEN-07
For desktop computers, shut down and unplug your computer and open the case. Please refer to your motherboard manual for proper order sequence for installing the memory. Installing memory in the incorrect order could result in lost potential memory performance, or in some cases failure to boot.
Remove the memory module as shown in Fig 1. Push the tabs (1) outward and the module will gently pop out of it's socket (2). Remove it completely from the socket.
To Install the new memory module see in Fig 2.
Push the tabs (1)that are at the ends of the memory socket outward and align the memory notches with the key of the memory socket (2), then push the memory down FIRMLY into the socket so the latches lock the memory in place (3).
If the memory has been installed but is not detected by the computer, repeat the process of removing and then reinstalling the memory to be sure the module is firmly seated. If the memory is still not detected, please contact Technical Support to be sure you have the correct memory part for your system.
For notebook computers, please note that before you remove/install memory in notebooks you need to shut down the unit and remove the battery pack and power cord. Push the memory in FIRMLY so that it makes good contact (it is important to push the memory in FIRMLY) into the socket before pushing it down to lock in place (See figures below) . Once the memory is installed please put the battery back in your unit and give it power using the power cord and not solely from the battery. If the memory has been properly installed and still not detected and you do have the correct memory you should make sure you have the most up to date BIOS* from your computer manufacturer's website.
*BIOS - Basic Input/Output System is installed on the computer's motherboard. It controls the most basic operations and is responsible for starting your computer up and initializing the hardware. It is data that is usually held in a ROM chip, which can be updated by "flashing" the BIOS as it's called. BIOS upgrades may correct errors, support new CPUs, support new hardware, including memory etc. BIOS updates are usually obtained by the computer's manufacturer's website.
NOTE: Kingston in no way is responsible for any problems resulting from flashing the BIOS. Flashing of the BIOS is merely a trouble shooting suggestion. Customers that flash their BIOS do so at their own risk. All instructions on how to upgrade the BIOS will be provided by the computer manufacturer or the 3rd party bios manufacturer and not by Kingston.
XXFAQ: KTM-012711-GEN-18
FAQ: KTM-020911-GEN-19
In many cases, the BIOS or a diagnostic program will report the memory bus frequency, which is half of the frequency for DDR type memory. As its name implies, DDR (Double Data Rate) data rate is twice the memory bus frequency. So if the memory bus speed is 800MT/s and you are using DDR3-1600 memory, the RAM is running at the correct speed.
FAQ: KTM-071015-GEN-20
- ElectroStatic Discharge, ESD is simply the discharge of built up static electricity, like when you rub your feet on carpet and then you touch something etal. ESD should not be taken lightly as this is one of the few things an individual can do to damage or destroy their computer or hardware components. ESD can occur without feeling a shock and can occur when only working on the inside of the computer or handling hardware.
- How to help prevent ESD
- The best method of preventing ESD is to use an ESD wrist strap or a grounding mat or table.However, because most users do not have access to these items, we have included the below steps to help reduce the chance of ESD as much as possible.
- Standing – We recommend that you are standing at all times when working on the computer. Setting on a chair can generate more electrostatic.
- Cords - Make sure everything is removed from the back of the computer (power cord, mouse, keyboard, etc).
- Clothes - Make sure not to wear any clothing that conducts a lot of Electrical Charge, such as a wool sweater.
- Accessories - To help reduce ESD and help prevent other problem, it is also a good idea to remove all jewelry.
- Weather - Electrical storms can increase the ESD risk; unless absolutely necessary, try not to work on a computer during an electrical storm.In very dry areas, the air itself becomes a part of the electrostatic build-up mechanism every time there is an air flow (wind, air conditioning, blower) passing over an insulated surface.Do not let high humidity levels build a false confidence, and beware of corrosion problems with interconnects and other electrical interfaces.
To learn more about ESD and how to protect your electronics, please refer to the below site.
ESD Association
https://www.esda.org/about-esd/
FAQ: ESD-SSD-001