DataTraveler Elite G2 USB 3.1 Gen 1 Flash Drive - Dukungan

Hal ini umum terjadi pada penyimpanan flash, baik penyimpanan SSD internal atau USB eksternal, yang sebagiannya disebabkan oleh perbedaan dalam cara menghitung megabyte antara produsen memori flash vs produsen hard disk dengan piringan berputar. Produsen hard disk menghitung satu megabyte (atau 1.000x1.000 byte) sebagai 1.000KB, sedangkan perhitungan biner untuk penyimpanan berbasis flash adalah 1.024KB.

Contoh: Untuk perangkat penyimpanan berbasis flash 1TB, Windows akan menghitungnya sebagai berkapasitas 931,32GB. (1.000.000.000.000÷1.024÷1.024÷1.024=931,32GB).

Selain itu, Kingston mencadangkan sebagian dari kapasitas yang tercantum untuk pemformatan dan fungsi lainnya seperti firmware dan/atau informasi khusus pengontrol sehingga sebagian dari kapasitas yang tercantum tidak tersedia untuk penyimpanan data.

FAQ: KDT-010611-GEN-06

1. The DataTraveler could be conflicting with a pre-assigned drive letter. To resolve, do the following (Do not do this for a "Privacy" drive that assigns two drive letters):

1. Insert the DataTraveler and open "Control Panel". Then open "Administrative Tools".

2. Open Computer Management

3. Select “Disk Management” on the left window pane.

4. Locate the DataTraveler on the right window pane.

5. Right-click on the drive and select “Change Drive Letter and Paths.”

6. Click Change and select a new drive letter from the drop-down box. Then click OK.

2. The DataTraveler may be conflicting with pre-installed software. Disable all applications running in the background prior to installation of the Data Traveler.

3. Make sure Windows, any USB controller drivers and the system BIOS for you computer is up to date.

4. If you have a desktop computer, make sure the DataTraveler is inserted directly into one of the main USB ports on the back of the PC. Front ports, keyboard ports or USB Hubs may not supply sufficient power for the High Speed DataTraveler to function properly.

If none of the above apply, your USB DataTraveler drive may be defective. Please contact Kingston Technical Support for assistance. 

FAQ: KDT-012314-GEN-02

If you have data on the DataTraveler that is important to you, we strongly recommend that you use one of the two possible ways for data recovery (see below). Kingston does not offer data recovery services. For more information on our warranty policy please visit http://www.kingston.com/company/warranty.asp

1. Contact a company that specializes in data recovery services such as Driver Savers at www.drivesavers.com and Ontrack at www.ontrack.com just to name a couple or you can do a search on Google for data recovery.
2. Go to www.download.com and do a search for data recovery and download one of the many utilities for data recovery which are fairly simple to use. We suggest trying one of the free versions as they work just as well as the paid versions. However for the possibilities for this option to work, the computer must assign a drive letter to the device. Even so it's not a guarantee. If not then option #1 would be your best bet.

KDT-012611-GEN-25

FAQ: KDT-012611-GEN-25

This usually is caused by a program that re-partitions the drive to a smaller capacity it can use. Windows native format utility is usually not able to restore the capacity. We suggest you search online for a third party format utility.

FAQ: KTD-012711-GEN-26

Although it is possible to boot from the DataTraveler, it is not a feature Kingston supports.These drives are intended as storage devices.

FAQ: KTD-082913-GEN-27

FAQ: KGF-022811-GEN-02

Windows menetapkan huruf drive baru dengan huruf drive fisik yang tersedia berikutnya. Terkadang, Windows akan menggunakan huruf drive yang sama untuk drive jaringan karena alasan yang sama. Masalah ini umum terjadi pada perangkat penyimpanan yang dapat dilepas.

Untuk mengatasinya, buka Control Panel>Administrative Tools>Computer Management>Disk Management. Perhatikan drive di panel jendela kanan. Lihat apakah Kingston (x) dikenali. (x) menyatakan huruf drive yang ditetapkan Windows untuk DataTraveler.

Jika DataTraveler menggunakan huruf drive yang sama dengan drive lainnya, klik kanan huruf Drive Kingston, lalu klik “Change Drive letter and Paths” (Ganti Huruf dan Jalur Drive).

Pada kotak dialog selanjutnya, klik tombol “Change” dan tetapkan huruf drive yang saat ini tidak sedang digunakan.

Catatan: Jangan mengganti huruf drive secara manual jika Anda memiliki Data Traveler “Privacy” yang menetapkan dua huruf drive untuk perangkat.

FAQ: KDT-010611-GEN-03

This may be due to a power setting for your USB ports. Here are the steps to change this setting:

1. Click Start -> Control Panel.
2. Click Performance and Maintenance link.
3. Click System control panel link.
4. Click Hardware tab.
5. Click Device Manager button.
6. Click the + in front of Universal Serial Bus controllers to expand this hardware category.
7. Right-click the USB Root Hub and select Properties.
8. Click the Power Management tab and uncheck the box next to "Allow the computer to turn off this device to save power".
9. Repeat steps 7 and 8 for each additional USB Root Hub listed.
10. Reboot the computer.

FAQ: KDT-010611-GEN-13

J. Berhubung Windows tidak dapat memformat drive berkapasitas di atas 32GB dengan FAT32, perangkat lunak pihak ketiga harus digunakan. Walaupun kami tidak dapat membantu mendapatkan atau menggunakan perangkat lunak pihak ketiga untuk memformat drive sebagai FAT32, ada sejumlah aplikasi gratis yang dapat ditemukan melalui pencarian di Google atau Bing.

FAQ: KDT-010611-GEN-14

ReadyBoost is a Windows feature having the ability to utilize USB flash storage space as disk caching to improve system performance. Unfortunately, DataTraveler USB drives do not support Windows ReadyBoost.

FAQ: KDT-010611-GEN-11

This is a problem related to copying directories (created with Finder) from and then back to a USB storage device configured with an MS-DOS/FAT file system. Until Apple releases an update addressing this issue, the following is a safe solution.

1. Launch Terminal via Applications > Utilities and type the following command, making sure to include a space at the end:
   
   dot_clean
2. Select the folder generating "Error code-36." Drag and drop the folder directly into the Terminal window.
3. The path to the folder in question should appear at the end of the Terminal command. For example, it may look like:
   
   dot_clean /Users/UserName/Desktop/Test_Folder
4. Press Enter/Return to run the command. It may appear as if nothing happened, however, you should now be able to transfer the folder to the USB storage device without error.
5. Repeat the process as needed for additional folders.

FAQ: KDT-010611-GEN-20

After formatting the DataTraveler in Mac OS X, the following symptoms may apply:

• The drive is not readable in Windows XP.
• While trying to format the drive in Windows, only 2GB is formatted. Additionally, two partitions are created.
• After adding data files onto the drive via Mac, Windows cannot see the data.

This is most likely a result of using the GUID partition table, which is the default partition table for Intel-based Macs. The GUID partition table is only supported in Windows Vista. Windows 7 and Windows XP do not support this file system. To resolve, you must erase the drive via Mac OS X with the appropriate options selected. Follow the steps below to erase your drive properly with Mac OS X.

• Access Disk Utility
• Highlight the disk and select the "Partition" tab
• Set the volume scheme to "1 Partition"
• Change the format to "MS-DOS (FAT)"
• Click the "Options" button near the bottom of the screen and select the "Master Boot Record" partition table.
• Click Apply to save the changes and reformat the drive

After the format is complete, verify that the disk is now using MBR by looking at the "partition map scheme" in the lower right corner of the Disk Utility window. It should now display "Master Boot Record."

FAQ: KDT-010611-GEN-16

Windows may not recognize the MacOS Extended or Standard file system. To resolve, format the drive in MacOS DOS so that it can be used in both environments.

WARNING: Formatting will erase all of the data on the DataTraveler. Back up your data before proceeding.

1. Insert the DataTraveler into the Mac OS X machine and wait for it to mount.
2. Click on the "GO" option on the menu bar.
3. Double-click on Utilities (If you do not see Utilities, double-click on Applications and then double-click on the Utilities folder.)
4. Double-click on the Disk Utility icon.
5. On the Disk Utility Dialog box, click once on the Kingston DataTraveler active partition.
   Note: There will be two listings for the DataTraveler, the first one is the active partition and the second is the volume label.
6. Click the erase tab located on the right side of the screen.
7. Using the Volume Format drop-down, select "MS-DOS File System" from the list.
8. Click Erase.

Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. So formatting the drive using exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.

Also Windows XP and Vista will require an update in order to access exFAT.

FAQ: KDT-010611-GEN-18

In Macs you first have to empty out the trash can in order to regain the space back. You may have to re-plug the drive back in after emptying out the trash.

Should this not work then a complete format of the device should be done. Please follow these instructions for formatting your Kingston device.

WARNING: Formatting will erase all your data so please make sure you have a copy before proceeding.

1. Go to Go > Applications > Utilities and Open Disk Utility.
2. Choose your drive from the left panel and then click Erase on the right.
3. Select a Volume Format.Choosing MS-DOS File System will allow the drive to work on the Mac and Windows operating systems. If used only in a Mac then select Mac OS Extended as the Volume Format.
4. Click Erase.

FAQ: KDT-010611-GEN-04

Windows may not recognize the MacOS Extended or Standard file system. To resolve, format the drive in MacOS DOS so that it can be used in both environments.

WARNING: Formatting will erase all of the data on the DataTraveler. Back up your data before proceeding.

1. Insert the DataTraveler into the Mac OS X machine and wait for it to mount.
2. Click on the "GO" option on the menu bar.
3. Double-click on Utilities (If you do not see Utilities, double-click on Applications and then double-click on the Utilities folder.)
4. Double-click on the Disk Utility icon.
5. On the Disk Utility Dialog box, click once on the Kingston DataTraveler active partition. Note: There will be two listings for the DataTraveler, the first one is the active partition and the second is the volume label.
6. Click the erase tab located on the right side of the screen.
7. Using the Volume Format drop-down, select "MS-DOS File System" from the list.
8. Click Erase.

Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. So formatting the drive using exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.

Also Windows XP and Vista will require an update in order to access exFAT.

FAQ: KDT-010611-GEN-07