There a few possible reasons why a hard drive would not be detected. The drive may be using a unsupported format. The hard drive must be formatted in either FAT32, exFAT or NTFS. The Mobilelite Wireless does not support MacOS or Linux formats. The partition type could be GPT. This partition type is usually used only for boot drives and cannot be read by the Mobilelite Wireless. You will need to change the partition type to MBR. You may have some type of security feature enabled on the drive. This could be some type of encryption or password protection software that came with the drive. This must be disabled.
FAQ: KFR-090916-MLW-18The MobileLite Wireless supports FAT, FAT32, NTFS, and exFAT file systems.
FAQ: KFR-042313-MLW-04The MobileLite Wireless reader will support up to 2TB storage devices.
FAQ: KFR-082913-MLW-14The Mobilelite Wireless G3 and Pro use a different app to the MLW221 and MLWG2. The New app is called "Mobilelite Wireless". The older app is called "Kingston Mobilelite". Note that the new app will not work on the MLW221 and MLWG2. You still need to use the older app for those. However, the old app will work on the MLWG3.
FAQ: KFR-012916-MLWG3-01The MobileLite Wireless reader has two Mac addresses: One for LAN and one for WAN for bridging. The MAC address listed on the back of the device is the LAN MAC address and will not be the same as the WAN MAC address.The WAN MAC address is HEX digit (0-9 and A-F) higher than what is on the back of the device.
FAQ: KFR-070513-MLW-12No. You can only connect the MLWG2 to a network that automatically obtains IP and DNS addresses using DHCP.
FAQ: KFR-061814-MLWG2-01Yes. Have both devices plugged in to the MLW and open the app.
1. Select the source device.
2. Tap the tick icon from the menu at the top.
3. Either select the individual files or folders you want to copy or use the option to select all at the bottom.
4. Choose either Copy or Move from the menu at the bottom.
5. Choose your destination folder. A task status bar will appear.
FAQ: KFR-012916-MLWG3-02There is a reset button next to the power button on the MobileLite Wireless. It can only be accessed by using a paper clip. With the MobileLite Wireless on, press and hold this button for about 15 seconds or until the bridged LED lights up blue. The MobileLite Wireless will reinitiate and be ready for use once the WiFi LED lights up again. Note: This will not delete any data stored on USB/SD/SDC but it will remove any changes to the network ID, password etc.
FAQ: KFR-012916-MLWG3-04The MLWG3 wireless network gives you the option to view the contents on the USB/SD storage device connected to the MLWG3 from a computer. Your computer will need to be able to connect to the MLWG3 Wi-Fi network.
Internet Browser
Share/Map Network Drive
Mac
Windows
First make sure there is another WiFi connection available besides the MobileLite Wireless and that you are connected to it. Then try the following:
If you are still having problems, please contact our technical support.
FAQ: KFR-042313-MLW-09No. The default static IP address is non-configurable.
For the MLWG3, the IP address is 192.168.202.254
For the MLWG3 Pro, the IP address is 192.168.203.254
FAQ: KFR-012916-MLWG3-06MobileLite Wireless is its own wireless network. Joining this network will automatically replace your existing Internet connection, be it your iPad, iPhone, or home/office WiFi network. MobileLite Wireless does offer a bridged network connection which allows you to access the Internet while continuing to stream MobileLite content. This feature basically allows you to “bridge” together two networks.
To do this, connect to MobileLite Wireless network and follow these steps:
The MobileLite Wireless reader has two Mac addresses: One for LAN and one for WAN for bridging. The MAC address listed on the back of the device is the LAN MAC address and will not be the same as the WAN MAC address.The WAN MAC address is HEX digit (0-9 and A-F) higher than what is on the back of the device.
KFR-070513-MLW-12
FAQ: KFR-012916-MLWG3-05Questions about a Kingston product you already own? Ask a Kingston expert.
Complete a short form for prompt resolution
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The MobileLite Wireless supports FAT, FAT32, NTFS, and exFAT file systems.
FAQ: KFR-042313-MLW-04First make sure there is another WiFi connection available besides the MobileLite Wireless and that you are connected to it. Then try the following:
If you are still having problems, please contact our technical support.
FAQ: KFR-042313-MLW-09The MobileLite Wireless reader has two Mac addresses: One for LAN and one for WAN for bridging. The MAC address listed on the back of the device is the LAN MAC address and will not be the same as the WAN MAC address.The WAN MAC address is HEX digit (0-9 and A-F) higher than what is on the back of the device.
FAQ: KFR-070513-MLW-12The MobileLite Wireless reader will support up to 2TB storage devices.
FAQ: KFR-082913-MLW-14No. You can only connect the MLWG2 to a network that automatically obtains IP and DNS addresses using DHCP.
FAQ: KFR-061814-MLWG2-01No. The default static IP address is non-configurable.
For the MLWG3, the IP address is 192.168.202.254
For the MLWG3 Pro, the IP address is 192.168.203.254
FAQ: KFR-012916-MLWG3-06The Mobilelite Wireless G3 and Pro use a different app to the MLW221 and MLWG2. The New app is called "Mobilelite Wireless". The older app is called "Kingston Mobilelite". Note that the new app will not work on the MLW221 and MLWG2. You still need to use the older app for those. However, the old app will work on the MLWG3.
FAQ: KFR-012916-MLWG3-01Yes. Have both devices plugged in to the MLW and open the app.
1. Select the source device.
2. Tap the tick icon from the menu at the top.
3. Either select the individual files or folders you want to copy or use the option to select all at the bottom.
4. Choose either Copy or Move from the menu at the bottom.
5. Choose your destination folder. A task status bar will appear.
FAQ: KFR-012916-MLWG3-02MobileLite Wireless is its own wireless network. Joining this network will automatically replace your existing Internet connection, be it your iPad, iPhone, or home/office WiFi network. MobileLite Wireless does offer a bridged network connection which allows you to access the Internet while continuing to stream MobileLite content. This feature basically allows you to “bridge” together two networks.
To do this, connect to MobileLite Wireless network and follow these steps:
There is a reset button next to the power button on the MobileLite Wireless. It can only be accessed by using a paper clip. With the MobileLite Wireless on, press and hold this button for about 15 seconds or until the bridged LED lights up blue. The MobileLite Wireless will reinitiate and be ready for use once the WiFi LED lights up again. Note: This will not delete any data stored on USB/SD/SDC but it will remove any changes to the network ID, password etc.
FAQ: KFR-012916-MLWG3-04The MobileLite Wireless reader has two Mac addresses: One for LAN and one for WAN for bridging. The MAC address listed on the back of the device is the LAN MAC address and will not be the same as the WAN MAC address.The WAN MAC address is HEX digit (0-9 and A-F) higher than what is on the back of the device.
KFR-070513-MLW-12
FAQ: KFR-012916-MLWG3-05The MLWG3 wireless network gives you the option to view the contents on the USB/SD storage device connected to the MLWG3 from a computer. Your computer will need to be able to connect to the MLWG3 Wi-Fi network.
Internet Browser
Share/Map Network Drive
Mac
Windows
There a few possible reasons why a hard drive would not be detected. The drive may be using a unsupported format. The hard drive must be formatted in either FAT32, exFAT or NTFS. The Mobilelite Wireless does not support MacOS or Linux formats. The partition type could be GPT. This partition type is usually used only for boot drives and cannot be read by the Mobilelite Wireless. You will need to change the partition type to MBR. You may have some type of security feature enabled on the drive. This could be some type of encryption or password protection software that came with the drive. This must be disabled.
FAQ: KFR-090916-MLW-18Questions about a Kingston product you already own? Ask a Kingston expert.
Complete a short form for prompt resolution
Monday–Thursday 08:00–17:00; Friday 08:00–15:00
+44 (0)1932 738888 (Closed)
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