Job Details - Operations Program Specialist - Fountain Valley, CA

Department: Supply Management

Since 1987, Kingston has remained a market leader in memory products. Our hardware fuels the technology the world uses every day. From data centers and laptops to smart and wearable technology and IoT-based devices, Kingston products drive the technology used to live, work and play. At Kingston, we focus on creating an environment where people can come together, work hard and have fun. Our philosophy has been, if we take care of our employees and vendors, they will take care of our customers. This hasn't changed and we believe these values are the key to Kingston's success.

When you join Kingston, you become part of a diverse, hard-working team dedicated to delivering the best products and services to its customers!

POSITION SUMMARY:

The Operations Program Specialist will manage Kingston’s strategic accounts and programs in planning and scheduling materials to meet OEM or Data Center customer orders and maintain ongoing business activities. Act as liaison between customers and internal departments (Sales, Engineering, Procurement, and Finance) in planning, coordinating, and managing customer orders and requests.

Responsibilities include processing transactions between company, customers, and suppliers. The role requires the ability to efficiently troubleshoot technical issues by applying analytical thinking and knowledge.


ESSENTIAL FUNCTIONS:
  • Manages Sales order processing
    • Reviews customer’s purchase order request and check if all relevant information is as expected (part number, unit price, quantity, delivery date, terms, etc)
    • Requests for internal order creation through the Order Processing Department
    • Follow-ups on order till shipment is complete and invoiced
    • Resolves order and billing related issues and discrepancies
    • Updates order status in excel log files throughout the ordering process
  • Executes and manages accuracy of transactions on Customer’s system, Vendor’s system, and Kingston’s system.
  • Manages third party warehouse related transactions, inventory, and issues (ASN, inventory receipt, bill customer, inventory discrepancies, etc).
  • Generates and maintains customer reports.
  • Alerts Customer of aging inventory and follow up on their use-up plan.
  • Maintains inventory accuracy in all warehouses, systems, and reports.
  • Processes Supplier and Customer RMA’s.
  • Handles customer inquiries and attend to their specific needs.
  • Places PO to suppliers and follow up on delivery.
  • Coordinates new part number creation.
  • Setups new vendor and customer accounts.

GUIDELINES (ABILITIES, KNOWLEDGE, AND SKILLS):
  • Proficient in Word, PowerPoint and Power BI; JD Edwards experience is helpful
  • Expert in Microsoft Excel
  • Comfortable with working with data (numbers and computations) and possesses strong attention to detail in order to problem solve
  • Excellent verbal, written and interpersonal communication skills
  • Ability to successfully manage and prioritize multiple responsibilities and deadlines.
  • Ability to multi-task to successfully manage and prioritize responsibilities and deadlines.
  • Strong organizational skills
  • Team player who is self-motivated and a self-starter with the ability to work under minimal supervision
  • Ability to learn quickly and adapt in a fast-paced working environment

EDUCATION/EXPERIENCE:
  • Bachelor’s degree or equivalent experience in business, sales or related field preferred
  • Five years of experience in Inside Sales or similar role (experience processing orders, order fulfillment, expediting orders, tracking deliveries, delivery scheduling and working with third party warehouses)
  • Experience in an electronics distribution company with a global operations is a plus

Special Requirements:
  • Must be able to work flexible hours to accommodate customers and staff in various time zones.

BENEFITS:

We offer a competitive compensation, health insurance, profit sharing and 401k matching to help you and your family build a healthy and secure future.

  • Group healthcare choices that include a 100% employer paid option for employees and eligible dependents to provide strong support for employee well-being and preventative care, including comprehensive medical, dental, vision, and flexible savings account plans
  • A generous 401(K) plan with immediate matching contributions that helps build future financial security through a 401(k) plan with employer matching
  • Generous paid time off plans to renew and refresh through vacation, personal leave, holidays, and parental leave.
  • On-site gym and free fitness classes to help our employees meet their health goals.
  • Opportunities to give to the community.

Kingston Technology, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Kingston Technology, Inc. Human Resources Representative.

All offers of employment where legally permitted are contingent on the candidate showing proof of being fully vaccinated against Covid 19. Kingston Technology complies with federal, state, and local laws with regard to accommodations.

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