KingstonCare

KingstonCare is a robust suite of free services that were developed to provide Kingston customers with the reassurance that their business will stay up and running. As an extension of Kingston’s dedication to quality and customer service, KingstonCare offers unique tools backed by the expertise gleaned from more than 35 years of experience in memory.

Note: Not all services listed below are available in all countries. Please contact your local Kingston Sales Representative for more information

KingstonCare Covers

• System-specific server memory
• System-specific Notebook memory
• System-specific desktop memory
• System-specific workstation memory
• ValueRAM Server memory
• ValueRAM server premier memory
• ValueRAM Intel Certified memory
• Client solid-state drives
• Enterprise solid-state drives

End Users

KingstonCare guarantees that you are covered while using Kingston products in your environment. Kingston will work with your reseller and service provider to amend your service level agreements to include Kingston products or will work with your product service team to provide you with the service level required to meet your existing service agreements. If your company is a self-maintainer, Kingston will work with you to customize a service reimbursement plan to cover inter-company charges. Contact your Kingston representative or your reseller today to find out how you can add service reimbursement to your Kingston products.

Resellers/Service Providers

KingstonCare is an additional guarantee you can offer to your customers when selling Kingston products. Kingston will reimburse you for service calls directly related to covered Kingston products or send out one of our contracted service providers, if required. The process will be seamless to your customers. Contact your Kingston representative to find out how you can get the added benefit of service reimbursement.

Distributors (in-direct)

Distributors can add KingstonCare service to their existing service programs to provide their reseller partners and service providers with additional product support.

Distributors (direct)

Distributors can add KingstonCare service to their existing service programs to provide their reseller partners and service providers with additional product support.

Service Reimbursement

(service provider)

KingstonCare guarantees that you are covered for expenses incurred by any service required for covered Kingston products. If a system with Kingston product installed requires service as a direct result of the Kingston product, Kingston will reimburse the service provider for billable charges related to the event.

Service Reimbursement

(direct to end user)

KingstonCare guarantees that you are covered for expenses incurred by any service required for covered Kingston products. If a system with Kingston product installed requires service as a direct result of the Kingston product, Kingston will reimburse the service provider for billable charges related to the event.

Cross-ship RMA

If you need your replacement product in a hurry, Kingston can ship it to you immediately, without waiting for the inoperative product to arrive. It’s one more way Kingston reduces your potential downtime.

RMA (Far East)

RMA, or Return Merchandise Authorization, is designed to take the hassle out of returns in the unlikely event of a problem with a Kingston product. It’s a simple process:

1. Contact Kingston Far East Customer Service.
2. Describe the problem and provide necessary information.
3. Receive an RMA number.
4. Send the part back through the assigned distributor with the RMA number clearly written on the package.

RMA (EMEA)

RMA, or Return Merchandise Authorization, is designed to take the hassle out of returns in the unlikely event of a problem with a Kingston product. It’s a simple process with these steps:

1. Please email our Technical Support Department at [email protected] stating in the subject “Kingston Care” to ensure immediate action on your request.
2. In the email, describe the problem and provide necessary information required in order to process your request (including phone number, shipping address, part numbers and quantity).
3. Our Technical Support will investigate your case and assign it to the RMA Department in order to trigger the replacement. At this stage, you will be provided with the RMA number, which should be used for any future reference.
4. If the product(s) falls under the Kingston Care agreement, we will release the replacement for you on the same day (stock availability permitting). We will use next-day delivery to ensure you receive your new part(s) as soon as possible!

On-site Spares

To ensure against downtime, Kingston can place a stock of spare products at your location to use in the unlikely event of a Kingston-related failure. Just replace the Kingston product with a spare and send the inoperative one back to Kingston.

Online Forms

For faster response, use our online forms to expedite your request. Developed to meet your needs, they are easily accessed via kingston.com/kingstoncare.

Dedicated technical support phone number

Dedicated technical support phone number

Get technical support when you need it by contacting our team of experts by phone.

Your questions will be answered quickly, to minimize any potential downtime.

Dedicated technical support email

Get technical support when you need it by contacting our team of experts by email.

Your questions will be answered quickly, to minimize any potential downtime.