Dear IronKey customer:

IronKey S100 Personal, S200 Personal and D200 Personal encrypted USB drives will reach their end of life on 1 January 2020. If your device is set up to use these online features, we encourage you to back up your device password and saved account data elsewhere.

The following features of IronKey S100 Personal, D200 Personal and S200 Personal drives will no longer be available from 1 January 2020:

Kingston acquired IronKey in 2016 and continues to deliver a complete line of encrypted USB drives. Please visit our website to see our complete line of encrypted USB drives.

If you have any questions or concerns, please contact us via our support page.

Attempting to access online account through the IronKey device & SafeMode:

There are two ways to access a personal online account, either through the device itself or through a web browser at http://my.ironkey.com

To access an online account through the device, users would click on the “Online Account” button in the IronKey control panel. This would prompt a browser window to open and the user would be taken to the account automatically.

IronKey control panel for S100 Personal, S200 Personal and D200 Personal

To access an online account via SafeMode, users would visit https://my.ironkey.com in a web browser to log in. The user would need to enter their username & password credentials to log in.

IconKey EMS login

Prior to 1 January 2020, users will receive a splash warning message stating that their online account will no longer be available. The online account features can still be used during this time.

IronKey EMS admin with warning about end of the online backup feature for for S100 Personal, S200 Personal and D200 Personal encrypted USB flash drives.

As of 1 January 2020, users will be directed to the splash message stating that they can no longer access their online account. At this point, users will no longer have access to use the Password Recovery/Backup and Identity Manager Restore/Backup features.

IronKey EMS admin screen showing that the online account is no longer available for S100 Personal, S200 Personal and D200 Personal encrypted USB flash drives.

Attempting to back up device password for password recovery:

If users change their password in the control panel and leave the “Backup my password to Online Account” checkbox selected, two error messages will be displayed:

IronKey Control Panel will no longer back up passwords online for for S100 Personal, S200 Personal and D200 Personal encrypted USB flash drives

Password backup error 1: Clicking OK will result in the final error message

IronKey Control panel application error 3036: Password backup server is permanently offline for S100 Personal, S200 Personal, and D200 Personal encrypted USB flash drives.

Password backup error 2: Clicking OK and deselecting the “Backup my password to Online Account” box will resolve this error. In future, however, the new password will no longer be backed up for recovery.

IronKey Control panel showing an error due to the discontinuation of the online password backup feature for S100 Personal, S200 Personal and D200 Personal encrypted USB flash drives.

Attempting to use Identity Manager Backup/Restore:

The IronKey Identity Manager securely stores your online passwords and allows you to back them up to your Online Security Vault within your online account.

After 1 January 2020, IronKey Identity Manager will no longer restore or back up data for S100 Personal, S200 Personal and D200 Personal encrypted USB flash drives to the online vault.

After the online account shuts down on 1 January 2020, users will receive a message stating that “An internal Error Occurred” when attempting to back up or restore their Identity Manager data to their online vault. This message indicates that Identity Manager will no longer be able to communicate with the Online Vault.

IronKey Identity Manager internal error due to the discontinuation of the restore and backup feature for S100 Personal, S200 Personal and D200 Personal encrypted USB flash drives.

For information about how COVID-19 has affected our business operations, click here.

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