Frequently Asked Questions

More Questions

There is a incompatibility between the card and the device. This can be due to the device not supporting the capacity of the card or the card using a newer technology than the device is able to use. In some cases, there are updates to the device that allow it to read newer or larger cards. Please check with the device manufacturer or on our website to see what cards are supported with your device.

FAQ: KFC-012711-GEN-04

The X rating is a measurement of the performance of the card. It is determined by dividing the write speed of the card by 150KB/s*. To put it another way, you can determine the write speed of a card by multiplying its X rating by 150KB/s. For example:

50X = 50(multiplier) x150KB/sec = 7.5 MB/sec

* 1 KB = 1,000 Bytes; 1 MB= 1 million Bytes.

FAQ: KFC-012611-GEN-05

No. We do not support ourflash cards as bootable devices, fixed disks or something you can run an OSfrom.

FAQ: KFC-011911-GEN-01

If you have data on your card that is important to you, we strongly recommend that you use one of the two possible ways for data recovery (see below). Kingston does not offer data recovery services. For more information on ourwarranty policy please visit http://www.kingston.com/company/warranty.asp

  1. Contact a company thatspecialises in data recovery services, such as Driver Savers at www.drivesavers.com or Ontrack at www.ontrack.com, or carry out a Googlesearch for "data recovery".
  2. Go to www.download.com, search for "datarecovery" and download one of the many utilities for data recovery whichare fairly simple to use. We suggest trying one of the free versions as they work just as well as the paid versions. However for this option to work, the computer must assign a drive letter to the device. Even so it is not guaranteed to work. If it does not, option #1 would be your best bet.
FAQ: KFC-012611-GEN-08

Many devices that use flash cards only recognise the FAT32 file system. Windows will automatically default the file system to exFAT for any removable storage device above 32GB. It will not give the option to format as FAT32. When you insert this card into your device, it will see the card as unformatted. The best practice is to format the card in the device in which you primarily use the card.

FAQ: KFC-070513-GEN-09

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