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Frequently Asked Questions

Part Specific FAQs

To resolve, you will need to update your Ironkey D300M (Managed) secure USB drive for MacOS Catalina. To update, click on the link below to download the
IKD300M_Updater.exe and IKD300M Updater Instructions. Note: Please read the updater instructions in its entirety prior to running the update.
Updater: https://media.kingston.com/support/downloads/IKD300M_Updater.zip


For more information about the "App” not optimized or “App” needs update error message,
feel free to reference Apple’s support article. https://support.apple.com/en-us/HT208436

MacOS: Must update on Windows based system. IKD300M_Updater.exe not supported on MacOS. FAQ: KIK-D300M-CATA

Contact Technical Support

Questions about a Kingston product you already own? Ask a Kingston expert.

Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

+1 (800)435-0640

Frequently Asked Questions

More Questions

To resolve, you will need to update your Ironkey D300M (Managed) secure USB drive for MacOS Catalina. To update, click on the link below to download the
IKD300M_Updater.exe and IKD300M Updater Instructions. Note: Please read the updater instructions in its entirety prior to running the update.
Updater: https://media.kingston.com/support/downloads/IKD300M_Updater.zip


For more information about the "App” not optimized or “App” needs update error message,
feel free to reference Apple’s support article. https://support.apple.com/en-us/HT208436

MacOS: Must update on Windows based system. IKD300M_Updater.exe not supported on MacOS. FAQ: KIK-D300M-CATA

Contact Technical Support

Questions about a Kingston product you already own? Ask a Kingston expert.

Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

+1 (800)435-0640

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