Job Details - Data Center Account Manager, Quality Assurance - Fountain Valley, CA

Department: Quality Assurance

The Account Manager will be responsible for customer quality account management and the ongoing development of customer relationships with our business partners; manage OEM/SOEM customer quality levels and excursions through the Kingston global quality systems and sites; translate customer requirements into functional QCS work instructions, solving customer problems through audit, analysis, reporting.

Will work closely with Kingston staff in Sales, Engineering, Operations, Project Management while acting as the point of contact for Kingston quality with customers. In addition to the following Essential Functions, other related work may be required.

Essential Functions:

  • Establish, document and implement quality standards.
  • Create and maintain work instructions in a timely manner to keep Kingston's quality systems current.
  • Monitor quality performance of OEM/SOEM customers and their ODM’s, communicating trend changes or DPPM levels rising above quality targets.
  • Read and comprehend customers' technical specifications.
  • Support and respond to customer inquiry in consultation with appropriate technical departments, program manager and or quality management.
  • Support global Kingston sites and internal departments with quality topics and OEM/SOEM customer inquiry.
  • Coordinate memory product validation and product malfunction troubleshooting.
  • Perform troubleshooting to root causes to resolve product malfunction using test equipment, analytical equipment and software to current test procedures. Follow up with customer and document customer Failure Analysis request.
  • Assess and recommend FA test equipment, protocols and procedures.
  • Research product and process traceability data though various computer systems such as JDE, GPS, MIVS, and manufacturing data sheets.


  • Three to five years of Quality Assurance, or applicable technical, experience in a Data Center.
  • Data Center applications/operations experience is highly preferred.
  • Experience in a production, SMT, PCB environment, familiarity with equipment function and control logic.
  • Knowledge of Computer Memory technology (DRAM and Nand) based products is highly preferred.
  • Experience with Asia-based supply chain quality activity and coordination is desired.
  • Quality risk assessment and mitigation ability.
  • 8D Failure Analysis understanding.
  • Data mining, analysis and summary reporting.
  • PCB fabrication understanding and IPC workmanship criteria is helpful.
  • Hands-on mechanical measurement skills.
  • Excellent interpersonal customer management skills.
  • Ability to effectively communicate technical specifications or requirements to customers.
  • Must be able to use discretion and independent judgement.
  • Ability to work flexible hours to accommodate customers in various time zones.
  • Available for occasional domestic and international business travel.
  • Bachelor’s Degree.
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