Dear IronKey customer:

IronKey S100 Personal, S200 Personal, and D200 Personal encrypted USB drive will have reached end of life starting on January 1st, 2020. If your device is set up to use these online features, we encourage you to back up your device password and saved account data elsewhere.

The following features of IronKey S100 Personal, D200 Personal, and S200 Personal drives will no longer be available starting January 1st, 2020:

Kingston acquired IronKey in 2016 and continues to deliver a complete line of encrypted USB drives. Please visit our website to see our complete line of Encrypted USB drives.

If you have any questions or concerns, please reach out to us on our support page.

Attempting to access online account through the IronKey Device & SafeMode:

There are two ways to access the Personal Online account, either through the device itself, or through web browser log in via http://my.ironkey.com To access the Online Account through the device, users would click on the "Online Account" button which is in the IronKey control panel. This would prompt a browser window to open and you will be automatically taken into the account.

IronKey control panel for S100 Personal, S200 Personal, and D200 Personal

To Access the Online Account via SafeMode, users would visit https://my.ironkey.com through a web browser to login. The user would need to enter in their Username & password credentials to login

IconKey EMS login

Prior to January 1st,2020, users will receive a splash warning message that their online account will no longer be available. The Online Account features can still be used during this time.

IronKey EMS admin with warning about end of the online backup feature for for S100 Personal, S200 Personal, and D200 Personal encrypted USB flash drives.

As of January 1st, 2020, Users will then be directed to this Splash message that lets them know they can no longer access their Online account. At this point users will no longer have access to use the Password Recovery/Backup and Identity Manager Restore/Backup features.

IronKey EMS admin screen showing that the online account is no longer available for S100 Personal, S200 Personal, and D200 Personal encrypted USB flash drives.

Attempting to backup device password for password recovery

When users change their password in the control panel and leaves "Backup my password to Online Account" checkbox checked, two error messages will be displayed:

IronKey Control Panel will no longer backup passwords online for for S100 Personal, S200 Personal, and D200 Personal encrypted USB flash drives

Password backup Error 1: Clicking OK will result in the final error message

IronKey Control panel application error 3036: password backup server is permentaly offline for S100 Personal, S200 Personal, and D200 Personal encrypted USB flash drives.

Password backup error 2: Clicking OK and unchecking the "Backup my password to Online Account" box will resolve this error, but moving forward the new password will no longer be backed up for recovery.

IronKey Control panel showing an error due to the discontinuation of the online password backup feature for S100 Personal, S200 Personal, and D200 Personal encrypted USB flash drives.

Attempting to use Identity Manager Backup/Restore

The IronKey Identity Manager securely stores your online passwords and allows you to back them up to your Online Security Vault within the users Online account.

IronKey Identiy Manager will no longer restore or backup data for S100 Personal, S200 Personal, and D200 Personal encrypted USB flash drives to the online vault after January 1, 2020

As of January 1st, 2020, when the online account shuts down, users will receive "An internal Error Occurred" message when attempting to either backup or restore their Identity Manager data to their online vault. This message indicates that Identity Manager will no longer be able to communicate with the Online Vault.

IronKey Identity Manager Internal Error due to the discontination of the restore and backup feature for S100 Personal, S200 Personal, and D200 Personal encrypted USB flash drives.