Videos

  • Using a USB Drive on a Windows PC Using a USB Drive on a Windows PC
    Using a USB Drive on a Windows PC
  • How to use a USB Drive with Ubuntu Linux How to use a USB Drive with Ubuntu Linux
    How to use a USB Drive with Ubuntu Linux
  • Using a USB Drive on a Mac Using a USB Drive on a Mac
    Using a USB Drive on a Mac

Frequently Asked Questions

Part Specific FAQs

How do I access the files on my Data Traveler microDuo USB Drive from my Android™ Device?

The files on your Data Traveler microDuo can be accessed via your Android device’s file explorer. The file explorer can be found in the apps menu of your Android device. If your device does not have a file explorer we recommend you download your preferred file explorer app from Google Play™.ES File Explorer is available for free download.

FAQ: KDT-022714-DUO-01
Why is my Data Traveler microDuo not recognized by my Mobile Device?

Please ensure the microDuo USB Drive is fully inserted into the microUSB port on your mobile device. Some mobile devices may have protective cases that could interfere with the full and proper connection between Data Traveler microDuo and the microUSB port of a mobile device. You may have to remove the protective case on your mobile device to obtain a full and proper connection.

Data Traveler microDuo is designed to be compatible with USB-On-The-Go (OTG) enabled Android devices. Please verify your mobile device is compatible with the microDuo USB Drive and you have properly connected the drive to your Android device. Please visit www.kingston.com/support/technical/otg_compatibility.aspxto verify compatibility with your device.

Some microDuo USB Drives (64GB and higher) come preformatted using exFat file system and certain Android devices do not support exFat. In this case, please format the drive in Fat32 file system using your computer.Some mobile devices may disable power to the microDuo USB drive when the device's battery reaches a critically low level. This may cause the microDuo USB Drive to be unrecognizable until the battery is charged and the device has rebooted.

FAQ: KDT-022714-DUO-02
How do I safely remove my Data Traveler microDuo from my mobile device?

- Access the settings menu of your device

- Access the Storage Menu

- Select Unmount USB OTG storage

- Select OK if prompted

Note: After selecting Unmount USB OTG storage, some mobile devices, will prompt the question, “Unmount SD card?”.This prompt is default for some mobile devices. Please make sure you selected, Unmount USB OTG storage, and select OK.

FAQ: KDT-022714-DUO-03
Do Apple iOS devices and Google Nexus support the Data Traveler microDuo?

Sorry, Apple iOS and Google Nexus devices do not have USB On-The-Go (OTG) support. For a list of compatible devices please visit https://www.kingston.com/us/usb/otg

FAQ: KDT-022714-DUO-04
Why does my mobile device ask if I want to format or remove my SD card after selecting Format USB OTG storage or Unmount USB OTG storage?

This prompt is default for some mobile devices. Please make sure you selected, Unmount USB OTG storage or Format USB OTG storage, and select OK.

FAQ: KDT-031714-DUO-05

General USB FAQs

Can I use my DataTraveler as a bootable USB device?

Although it is possible to boot from the DataTraveler, it is not a feature Kingston supports.These drives are intended as storage devices.

FAQ: KTD-082913-GEN-27
Is there any security or write protection feature available for this DataTraveler?

Unfortunately this unit does not have any security or write protection feature. If you receive a write protection message with this drive, check for the following:

  1. Verify that you are allowed to write to removable storage devices. There may be a security setting in the OS that disables write access to removable storage devices.
  2. Make sure you have not enabled write protection on the drive by using a third party software.
  3. If none of the above apply, the drive may be defective. Contact Kingston Technical Support for further assistance.
FAQ: KDT-011411-PW-08
My DataTraveler will not accept a 4GB or larger file. Why?

To transfer files larger than 4GB, the DataTraveler must have a NTFS or exFAT file system. Unfortunately, the FAT32 file system is not capable of handling a single file larger than 4GB (to be exact, one byte less than 4GB). Follow the steps below to format the DataTraveler with an NTFS File system:

Warning, all data on the DataTraveler will be lost! Please backup the data on the DataTraveler before proceeding.

  1. Locate My Computer (Computer in Vista and 7). Right-click on the Kingston drive and select Format.
  2. Select NTFS or exFAT from the file system drop-down list.
  3. Select Quick Format as the Format option and click Start.
    Note: If NTFS is not an available option, close the Format window and follow steps 4-9.
  4. Right-click My Computer (Computer in Vista) and select Properties.
  5. Select the Hardware tab and click Device Manager.
  6. Expand Disk drives and right-click on the Kingston drive. Select Properties.
  7. Click on the Policies tab and select "Optimize for performance."
  8. Click OK.
  9. Repeat steps 1-3.

Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.

Also Windows XP and Vista will require an update in order to access exFAT.

FAQ: KDT-010611-GEN-05
My DataTraveler no longer works or I can no longer view files saved to the DataTraveler. Can the files on the DataTraveler be recovered?

If you have data on the DataTraveler that is important to you, we strongly recommend that you use one of the two possible ways for data recovery (see below). Kingston does not offer data recovery services. For more information on our warranty policy please visit http://www.kingston.com/company/warranty.asp

    1. Contact a company that specializes in data recovery services such as Driver Savers at www.drivesavers.com and Ontrack at www.ontrack.com just to name a couple or you can do a search on Google for data recovery.
    2. Go to www.download.com and do a search for data recovery and download one of the many utilities for data recovery which are fairly simple to use. We suggest trying one of the free versions as they work just as well as the paid versions. However for the possibilities for this option to work, the computer must assign a drive letter to the device. Even so it's not a guarantee. If not then option #1 would be your best bet.

KDT-012611-GEN-25

FAQ: KDT-012611-GEN-25
What operating systems support exFAT?
Operating System exFAT support Patch download
Windows 7 Supported natively
Windows Vista Requires update to Service Pack 1 or 2 (both supports exFAT) Download Service Pack 1 (with exFAT support)
Download Service Pack 2 (with exFAT support)
Windows XP
(Service Pack 2 or 3)
Requires exFAT patch update Must have Service Pack 2 or 3 installed to use this update
Download exFAT patch update
Mac OS X Requires Mac OS X version 10.6.6 and above

KGF-022811-GEN-02

FAQ: KGF-022811-GEN-02
The full capacity of my DataTraveler or Flash media is not available for storage. Why?

Some of the flash storage device's listed capacity is used for formatting and other functions and thus is not available for data storage, therefore you will not see the full capacity.

When a flash storage device is manufactured, steps are taken to ensure that the device operates reliably and permits the host device (computer, digital camera, PDA, etc.) to access the memory cells; i.e., to store and retrieve data on the flash storage device. These steps, loosely called "formatting," utilize some of the memory cells within the device and thus reduce the capacity available for data storage by the end-user.

Formatting includes the following operations:

  1. Testing each memory cell in the flash storage device.
  2. Identifying all defective cells and taking steps to ensure that no data will be written to or read from a defective cell.
  3. Reserving some cells to serve as "spares." Flash memory cells have a long but finite lifetime. Therefore, some cells are held in reserve to replace any memory cells that may fail over time.
  4. Creating a File Allocation Table (FAT) or other directory. To enable flash storage devices to conveniently store and access customer files, a file management system must be created to allow any device or computer to identify the files stored in the flash storage device. The most common type of file management system for flash storage devices is the File Allocation Table (FAT), which is also used on hard drives.
  5. Reserving some cells for use by the flash storage device's controller, e.g., for storing firmware updates and other controller-specific information.
  6. Where applicable, reserving some cells for special features. For example, the specification for Secure Digital (SD) cards requires reserved areas to support special copy protection and security features.
FAQ: KDT-010611-GEN-06

Windows related FAQs

My USB drive works fine under Windows 7, but when I insert it into a different Operating System System, e.g., Windows XP, it prompts me to reformat the drive. Why?

You may have formatted the drive with an exFAT file system while using Windows 7. In order to resolve, reformat the drive with the FAT32 or NTFS file system. You may also be able to update your operating system to be compatible with exFAT. But be aware some devices (MP3 players, digital photo frames, etc) will not read exFAT file system.

FAQ: KDT-010611-GEN-10
The computer has mapped network drives. Windows says the drive is installed correctly but no drive letter is assigned to it. Why?

Windows assigns new drives to the next available physical drive. It will sometimes take the same drive letter as a network drive for this reason. This is a common problem with removable storage devices.

To resolve this go to control panel>administrative tools>computer management. Note the drives on the right window pane. See if the Kingston (x) is recognized. (x) denotes the drive letter that Windows assigned for the Data Traveler.

If the DataTraveler is using the same drive letter as one of the other drives, right click the Kingston Drive letter and click on "Change Drive letter and Paths".

On the next dialog box click on the "Change" button and assign a drive letter that is not currently being used.

Note: Do not manually change drive letters if you have a "Privacy" Data traveler that assigns two drive letters for the device.

FAQ: KDT-010611-GEN-03
When I try to format a drive that is larger than 32GB in Windows XP or Vista, I am unable to select a file system. No file system options are displayed. How do I resolve this?

Follow the steps below to format the DataTraveler with an NTFS File system using Windows PC.

Note: Admin rights are required.

  1. Remove all other external flash devices from your computer.
  2. Right-click My Computer (Computer in Vista) and select Manage.
    Note: If User Account Control is enabled in Windows Vista, an alert will display. Click Continue to proceed.
  3. From the right side window, double-click Storage and then double-click Disk Management.
  4. From the right side window, right-click the Kingston (Removable) drive and select Format.
    Note: You may receive a warning: "This is the active partition on this disk. All data on the partition will be lost. Are you sure you want to format this partition?" Click Yes to proceed.
  5. In the Format window, select "NTFS" file system and a check the box next to "Perform a quick format." Click OK.
  6. Click OK on the Format warning window.

The Kingston (Removable) drive window will display "Formatting" while the drive is being formatted. Once the format is complete, the status will revert to "Healthy."

FAQ: KDT-010611-GEN-17
After inserting the DataTraveler into the USB port of a computer running Windows Vista or Windows 7, an AutoPlay dialog appears with an option to "Speed up my system using Windows ReadyBoost." What is this feature and can I enable it?

ReadyBoost is a Windows Vista and Windows 7 feature which has the ability to utilize USB flash drive storage space to improve system performance. The DataTraveler does not support Windows ReadyBoost.

FAQ: KDT-010611-GEN-11
I formatted my DataTraveler that is 64GB or larger using NTFS and I want to format it back to FAT32. How do I do this?

Because the DataTraveler is 32GB or larger, Windows 7 will not allow you to format it FAT32. You will have to convert it using a Command Prompt. Click on Start>Run and type in CMD and click on the OK button. On the command prompt type the following (see image). Where F is your drive letter for your drive, replace it with what ever yours is. Please take notice of the spaces in between.

FAQ: KDT-010611-GEN-14

Mac/Linux related FAQs

My DataTraveler is recognized in my MacOS but Windows prompts me to format. Why?

Windows may not recognize the MacOS Extended or Standard file system. To resolve, format the drive in MacOS DOS so that it can be used in both environments.

WARNING: Formatting will erase all of the data on the DataTraveler. Back up your data before proceeding.

  1. Insert the DataTraveler into the Mac OS X machine and wait for it to mount.
  2. Click on the "GO" option on the menu bar.
  3. Double-click on Utilities (If you do not see Utilities, double-click on Applications and then double-click on the Utilities folder.)
  4. Double-click on the Disk Utility icon.
  5. On the Disk Utility Dialog box, click once on the Kingston DataTraveler active partition.
    Note: There will be two listings for the DataTraveler, the first one is the active partition and the second is the volume label.
  6. Click the erase tab located on the right side of the screen.
  7. Using the Volume Format drop-down, select "MS-DOS File System" from the list.
  8. Click Erase.

Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. So formatting the drive using exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.

Also Windows XP and Vista will require an update in order to access exFAT.

For additional assistance using the DataTraveler, please visit http://www.kingston.com/us/support/technical/howtodt to view the DataTraveler "How To" videos.

FAQ: KDT-010611-GEN-18
Is this DataTraveler supported by Linux?

Yes, this DataTraveler is supported by Linux as long as you have Linux Kernel 2.6.x and above.

Please note: If the DataTraveler comes with software, it will not function with Linux. Only the drive itself is compatible with Linux.

FAQ: KDT-011411-DRV-02
My DataTraveler is not recognized by Mac OS X. How do I resolve this?

To resolve, make sure to insert the drive directly into the USB ports located on the computer. The USB ports found on the keyboard and some hubs may not supply sufficient power to properly operate the Kingston DataTraveler. Also, go to Finder>Preferences>Sidebar to ensure CD, DVD and iPod and External Disks are checked.

FAQ: KDT-010611-GEN-18
On a Mac, my DataTraveler does not show free space after deleting files. How do I resolve this?

In Macs you first have to empty out the trash can in order to regain the space back. You may have to re-plug the drive back in after emptying out the trash.

Should this not work then a complete format of the device should be done. Please follow these instructions for formatting your Kingston device.

WARNING: Formatting will erase all your data so please make sure you have a copy before proceeding.

  1. Go to Go > Applications > Utilities and Open Disk Utility.
  2. Choose your drive from the left panel and then click Erase on the right.
  3. Select a Volume Format.Choosing MS-DOS File System will allow the drive to work on the Mac and Windows operating systems. If used only in a Mac then select Mac OS Extended as the Volume Format.
  4. Click Erase.
FAQ: KDT-010611-GEN-04
While trying to transfer a file to or from the Data Traveler, the MacOS 10 displays an error stating that the file cannot be modified or moved. Why?

This happens if the DataTraveler has been formatted with Microsoft Windows NTFS. To resolve, format the DataTraveler with Mac OS X using MS-DOS File System.

To format the DataTraveler with Mac OS 10.3.X, do the following:

  1. Click on the "GO" option on the menu bar.
  2. Double-click on "Utilities" (If you do not see Utilities, double-click on Applications and then double-click on the Utilities folder.)
  3. Double-click on the "Disk Utility" icon.
  4. On the Disk Utility Dialog box, click once on the Kingston DataTraveler active partition.
    Note: There will be two listings for the Data Traveler, the first one is the active partition and the second is the volume label.
  5. Click the erase tab located on the right side of the screen.
  6. Using the Volume Format drop-down, select "MS-DOS File System" from the list.
  7. Click Erase.

Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. So formatting the drive using exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.

Also Windows XP and Vista will require an update in order to access exFAT.

For additional assistance using the Data Traveler, please visit http://www.kingston.com/support/howtodt/default.asp to view the DataTraveler "How To" videos.

FAQ: KDT-010611-GEN-08
My DataTraveler is recognized in my MacOS but Windows prompts me to format. Why?

Windows may not recognize the MacOS Extended or Standard file system. To resolve, format the drive in MacOS DOS so that it can be used in both environments.

WARNING: Formatting will erase all of the data on the DataTraveler. Back up your data before proceeding.

  1. Insert the DataTraveler into the Mac OS X machine and wait for it to mount.
  2. Click on the "GO" option on the menu bar.
  3. Double-click on Utilities (If you do not see Utilities, double-click on Applications and then double-click on the Utilities folder.)
  4. Double-click on the Disk Utility icon.
  5. On the Disk Utility Dialog box, click once on the Kingston DataTraveler active partition. Note: There will be two listings for the DataTraveler, the first one is the active partition and the second is the volume label.
  6. Click the erase tab located on the right side of the screen.
  7. Using the Volume Format drop-down, select "MS-DOS File System" from the list.
  8. Click Erase.

Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. So formatting the drive using exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.

Also Windows XP and Vista will require an update in order to access exFAT.

For additional assistance using the DataTraveler, CLICK HERE to view the DataTraveler "How To" videos.

FAQ: KDT-010611-GEN-07

Contact Technical Support

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