Frequently Asked Questions

More Questions

I am copying files to my flash memory and get an error message stating "The directory or file cannot be created". The total size of all files is less than the capacity of the card. Why?

This is a limitation of the FAT file system. In order to transfer more data to this card, you will need to remove the current data on the card and create folders on the card to copy files to. Once this is done, you should be able to transfer more data to the card. You can also reformat the card using FAT32 file system. But make sure the device you use the card with supports this file system.

FAQ: KFC-012611-GEN-03
My flash card is not seen by my device or shows a card error in the device but it works OK in another device. Why?

There is a incompatibility between the card and the device. This can be due to the device not supporting the capacity of the card or the card uses a newer technology than the device is able to use. In some cases, there are updates to the device that allow it to read newer or larger cards. Please check with the device manufacturer or on our website to see what cards are supported with your device.

FAQ: KFC-012711-GEN-04
I am being prompted for a password to access my flash card. What is the password?

Kingston does not distribute flash media with password protection. This password was either generated by a third party program or by a cell phone. To regain access, use the third party software or the Lock Code assigned to the cell phone.

FAQ: KFC-012611-GEN-06
What does the X rating for flash memory mean?

The X rating is a measurement of the performance of the card. It is determined by dividing the write speed of the card by 150KB/s*. To put it another way, you can determine the write speed of a card by multiplying its X rating by 150KB/s. For example:

50X = 50(multiplier) x 150KB/sec = 7.5 MB/sec

* 1 KB = 1,000 Bytes; 1 MB = 1 million Bytes.

FAQ: KFC-012611-GEN-05
Can I boot from this Kingston flash card, set it as a fixed disk or run an OS from it?

No. We do not support our flash cards as bootable devices, fixed disks or something you can run an OS from.

FAQ: KFC-011911-GEN-01

Contact Technical Support

Questions about a Kingston product you already own? Ask a Kingston expert.

Live chat with Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

Chat Off
Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

1(800)435-0640 (closed)