When we collect information
What type of information we collect
How we collect information
How we use information
With whom we share information
The steps we take to protect your information.
Kingston may collect information about you when you interact with us in the following ways:
Access or browse one of our Websites
Order Kingston products or services
Communicate with us via e-mail, telephone, fax or other manner
Register your Kingston product or fill in a survey
Elect to participate in a Kingston promotion, including but not limited to rebates, contests etc.
Request or register to receive information about our products or services
Meet face to face or hand over your business card at a trade show, exhibition, corporate event, meeting, conference, PR event, training or technology seminar or any other event
The information we collect is generally of two types: personally identifiable information and non-personally identifiable information.
Personally identifiable information comprises any information that can help us identify or locate an individual, including, without limitation, an individual’s name, address, e-mail address, telephone number and credit card number.
Non-personally identifiable information comprises information that does not by itself identify an individual. This information generally includes anonymous information about an individual’s use of the Website that includes, among other things, information concerning the date and time of visit, the pages of the Website visited, path through the Website, IP address, the type of browser and operating system used.
We do not collect personally identifiable information, except when you specifically and knowingly disclose such information. This information is generally collected when you order our products or services, register your products on the Website, fill in surveys, enter promotional events (including competitions), correspond with us, discuss a service issue on the phone with an associate, sign up to receive Kingston product and service updates or when we meet with you at meetings or events. If you disclose your personal information, we will only store and use such information that we need to meet your requests and our legitimate business objectives, including, where you have consented, providing you with information about products and services that we consider may be of interest to you. We primarily use your personal information to provide you with an improved and customised online experience and service. We may use this information for marketing purposes.
When purchasing through the Website, we employ a registration process which requires that you provide us with your first and last name, billing and shipping information (which includes your home or other physical address, the name of your city or town, your telephone number, your e-mail address or other personal contact information). If you choose not to provide your personal contact information at the point of collection, you will not be able to purchase products through the Website.
When you register, we may ask for your name, address, e-mail address, telephone number, type of product, serial number and date of purchase or other product-identifying information. If you choose not to provide this information, you will not be able to register products on the Website; however, you may continue to use the products.
We use your contact information to complete and support your purchases from us, to facilitate and improve your use of the Website, to communicate with you (including sending marketing communications) and to comply with any requirements of law. We also use this information to respond to any questions you might have and to provide you with information about special deals offered through the Website. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the support of your use of the Website.
When you order any product and/or request an RMA (Returned Merchandise Authorisation) on our Website, you may be redirected to a third-party payment gateway service to provide your credit card information including the credit card number, card security code (also called CVV2, CVC2, CIDcode), the expiry date and the billing address. The third-party payment gateway service is fully compliant with Payment Card Industry Data Security Standard (PCI DSS) for payment processing.
In order to improve our products and services, we may use your personal information to send you online surveys. These surveys help us learn more about your experience with our products and services. Your responses to these surveys are treated as confidential information. If you do not wish to participate in a survey, you may simply decline when asked. You may also choose to opt out from participating in any future surveys. If you do so, we will not send you any survey requests in the future.
We regularly send product updates and promotional e-mails as a service to our existing customers, and to individuals who have registered or consented to receive such updates and emails. We will use your personal information to send you newsletters and e-mails periodically listing current special offers, promotions and deals only if you elect to receive these e-mails. If you have elected to receive these e-mails and wish to stop receiving them in the future, please follow the opt-out instructions provided on the e-mails or log into your account on the Website and follow the instructions to make the appropriate changes.
If you contact us by telephone, e-mail, fax or letter with feedback, comments, questions or for any other reason, we may keep a record of that correspondence and collect your personal information to process your enquiries, respond to your requests and improve our services.
Log files record a range of variables related to a visitor’s time on the Website. This includes, but is not limited to: IP addresses, browser versions and types, internet service providers, pages visited, entry/exit pages, referring sites, platform types, demographic information, connection speed etc. We use this information to understand how our visitors are using the Website and to discover how we might modify the site to better serve our customers. This information is gathered automatically when you visit the Website and is not personally identifiable.
As you browse the Website and third party sites, we may gather navigational data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to facilitate and improve the Website; to comply with any requirements of law; to serve, or have a third party serve specialised or relevant advertising content and/or recommendations to you on the Website and third party sites; and for our internal purposes. We may from time to time supply the owners or operators of third party sites with information relating to the number of users linking to the Website from their sites. You cannot be identified from this information.
When you access the Website, our servers may record your IP address. We may use IP addresses for system administration and troubleshooting, ensuring user compliance with our terms of service, investigating security breaches and compiling anonymous non-personal information such as how many users visited the Website.
We may disclose your personally identifiable information to our service providers and strategic partners. For instance (without limitation), we will disclose your credit card information to our financial service providers and banks for processing and your name and address to the delivery service we use to deliver products that you purchase on the Website. These third party service providers and partners will have access to the personal information needed to perform their functions but may not use it for other purposes. We may also disclose your personally identifiable information to our strategic partners so that they can provide you with information about products and services that may be of interest to you. They will contact you by electronic means only if you have consented to this. If you do not want us to pass your information on to these strategic partners, please tick the relevant box situated on the form on which we collect your information.
We may disclose your personally identifiable information or otherwise use such information to communicate with you if required or permitted to do so by law or in the good-faith belief that such action is necessary to: (i) conform to legal requirements or comply with legal process or any governmental request; (ii) protect and defend the rights or property of Kingston and its affiliates, licensors or licensees; (iii) enforce our applicable service agreements; or (iv) protect the personal safety or interests of Kingston’s employees and consultants, other users of the Website or members of the public in urgent circumstances. We may also disclose any of your personal information to law enforcement or other appropriate third parties in connection with criminal investigations, investigation of fraud, infringement of intellectual property rights, or other suspected illegal activities, or as otherwise may be required by applicable law, or, as we deem necessary at our sole discretion, in order to protect the legitimate legal and business interests of Kingston.
We may share aggregated general information about the Website with our corporate partners, investors, advertisers or others. Aggregate general information includes without limitation the number of users of the Website, revenue including payments by the users, usage statistics and user feedback. Aggregated general information does not include any personally identifying information that could be used to contact or identify you.
In the event that another company acquires all or substantially all of the assets related to the Website, or if we experience some other change of control event such as merger, insolvency, bankruptcy or receivership, we reserve the right to include any or all user-related information among the assets transferred to the acquiring company. We cannot guarantee that any entity receiving such information in connection with any of these transactions will comply with all the terms of this policy.
The Website complies with the US Children’s Online Privacy Protection Act and all other applicable laws and regulations protecting children’s privacy on the Internet. We do not allow persons under 18 years of age to create user accounts.
Therefore, except as may be required by law, the Website does not knowingly collect, maintain or disclose any personal information from children under the age of 18. If you are under the age of 18, please do not: (i) create or attempt to create an account on the Website, (ii) sign up for any subscription service, or (iii) buy anything through the Website.
As a parent or guardian, you can ask Kingston to remove personal information pertaining toyour child that was submitted without your consent or by misrepresenting his or her age. At your request, we will take reasonable steps to remove such information from our database.
All such requests should include the same user name, password and e-mail address that your child submitted and should be sent to firstname.lastname@example.org.
The information that we collect from you may be transferred to, stored in, processed in or accessed from countries whose laws provide varied levels of protection, including levels lower than those provided in your own country.
Kingston takes appropriate security measures to protect against unauthorised access to, or unauthorised alteration, disclosure or destruction of, users’ information. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our products, services and the Website. Our servers are protected by firewalls and are physically located in secure data facilities to further increase security.
We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity. Although no computer is 100% safe from outside attacks, we believe that the steps we have taken to protect your personal information drastically reduce the likelihood of security problems to a level appropriate to the type of information involved.
During the online account registration process, you can review, change or remove any information you have submitted. Our goal is to ensure that our information about you is as accurate as possible and encourage you to promptly update your information if it changes. You may, at any time, access your information to update, modify or delete any inaccuracies by accessing your account through the Website.
You may also request that we remove your account information from our databases. We will endeavour to remove as much information as legally allowable. However, as we generally keep information related to past transactions for our records, we may not be able to completely remove all of your information.
You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your information. You can also exercise the right at any time by contacting us at email@example.com. Our site may, from time to time, contain links to and from the websites of third parties.
If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites. If you wish to access or update personal information held about you, or to make any enquiries about the processing of personal information, please contact us at firstname.lastname@example.org. Any access request may be subject to an administration fee to meet our costs in providing you with details of the information we hold about you.
Kingston complies with the EU-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Kingston has certified that it adheres to the EU-US Privacy Shield Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, recourse, enforcement and liability, and dispute resolution. To learn more about the Privacy Shield, please visit http://www.privacyshield.gov/.
In compliance with the Privacy Shield Principles, Kingston commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union (EU) with inquiries or complaints regarding our Private Shield policy should first contact Kingston at:
Kingston Technology Company, Inc.
Attention: Operational Compliance
17600 Newhope Street
Fountain Valley, CA. 92708 USA
Kingston has further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs for more information or to file a complaint. The services of EU DPAs are provided at no cost to you. To learn more about the Kingston Privacy Shield policy, please visit http://www.kingston.com/en/company/privacyshield.
Any questions or concerns regarding the use or disclosure of Personal Data should be directed to Kingston at the address given above. Kingston will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of Personal Data in accordance with the principles contained in this Policy within 45 days of receiving a complaint.
Kingston is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with regard to Kingston’s compliance with the Privacy Shield.
Kingston will obtain assurances from its Agents that they will safeguard Personal Data consistent with this policy. If Kingston has knowledge that an Agent is using or disclosing Personal Data in a manner contrary to this policy, Kingston will take reasonable steps to prevent or stop the use or disclosure.
Under certain circumstances, Kingston may remain liable for the acts of its third-party agents or service providers who perform services on its behalf for their handling of personal data that Kingston transfers to them.
Under certain circumstances, Kingston may be required to disclose your personal data in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Under certain circumstances, you may have the option to select binding arbitration for the resolution of your complaint.
For the purpose of the UK Data Protection Act 1998, the data controller is Kingston Technology Europe Co LLP, Kingston Digital Europe Co LLP or both, as the context so requires. Both companies are located at Kingston Court, Brooklands Close, Sunbury on Thames, Middlesex, TW16 7EP, UK.