Frequently Asked Questions
Featured Questions

There is a compatibility issue with the older version of this reader and this version of Mac OS. In most cases, updating the firmware resolves the problem.

Be aware that the firmware update will only work on a Windows computer. It cannot run in Mac OS. If you are unable to update the reader or the update does not resolve the problem, please contact technical support for assistance.

FAQ: KFR-111913-HS3-05

Windows assigns new drive letters to the next available physical drive. It will sometimes take the same drive letter as a network drive for this reason. This is a common problem with removable storage devices. Please use the following procedure to resolve this problem.

  1. With the reader pluggedinto a USB port, right-click on “Computer” (or “My Computer”) located on yourdesktop or under the Start menu on the Task Bar and select “Manage”.
  2. Select Disk Management onthe left window pane.
  3. Locate the reader on theright window pane.
  4. Right-click on the driveand select “Change Drive Letter and Paths” and assign it a new drive letterthat is not being used by a mapped network drive.
  5. Go back to “Computer” andopen it to see if the reader is assigned the drive letter you chose.
FAQ: KFR-011411-GEN-01

This is due to a power limitation. Though some USB devices may work fine in these USB ports, USB 2.0 High Speed devices usually require more power. In order to resolve this issue, you will need to insert the reader directly into one of the main USB ports. These USB ports are usually located in the back of the tower.

FAQ: KFR-011411-GEN-02

Since the FCR-HS3 is based on a new design, the 19-in-1 icon utility is not compatible and it may cause the FCR-HS3 not to function properly.You should uninstall the 19-1 icon utility before using the FCR-HS3 reader.

FAQ: KFR-090111-HS3-03

A firmware update is available that resolves Windows©8 and Mac OS compatibility problems. Here is a link to the firmware update page.

Please note that the update software will only work in Windows. It will not work in Mac OS.

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