Kingston believes that DRM (digital rights management, a content copy protection scheme) protects the people that create and share their talent, and we fully support protecting artists' works. Through the supported Wi-Drive application, Wi-Drive will be able to play any non-DRM content, including videos, documents and most music.

If you do have DRM content purchased through iTunes, you will not be able to play that file through the Wi-Drive app. However, as long as your content is linked to your Apple device, you can access the file via your Safari browser. Simply open Safari, enter the IP address of Wi-Drive (192.168.200.254) into the URL box and press Enter. Not all of the functions and features that are found in the application will work within the browser and sharing may be limited to devices that are synched with iTunes.

FAQ: KWD-072611-GEN-02

No. The default static IP address (192.168.200.254) is non-configurable.

FAQ: KWD-072611-GEN-03

The software included in this product contains copyrighted software that is licensed under the GNU General Public License, Version 2 (http://www.gnu.org/licenses/gpl-2.0.html). The GPL allows you to freely copy, modify and redistribute that software and no other statement or documentation, including any End User License Agreement, places any additional restrictions on what you may do with that software. You may obtain the complete corresponding source code from us for a period of three years after our last shipment of this product by contacting:

Kingston Digital Inc.
17600 Newhope Street
Attn: Technical Support
Fountain Valley, CA 92708
USA
Tel.: +1 (714) 435 2639

You may also find a copy of the source at: www.kingston.com/en/support/technical/downloads?product=WID&filename=Wi-Drive_SDK2.4

FAQ: KWD-072611-GEN-04

Wi-Drive is its own wireless network. Joining this network will automatically replace your existing Internet connection, whether on your iPad, iPhone or home/office WiFi network. Wi-Drive does, however, offer a bridged network connection which allows you to access the Internet while continuing to stream Wi-Drive content. This feature basically allows you to "bridge" together two networks.

How do you implement this feature? After connecting to Wi-Drive, follow these steps:

1. Open the Wi-Drive App.
2. Select the Home icon (upper left.)
3. Tap the Device Name link, i.e. Wi-Drive (192.168.200.254).
4. Tap the Wi-Drive settings link (gear symbol, lower left.)
5. Select Network Connections.
6. Choose the network you wish to join. Keep in mind that you are already connected to Wi-Drive, so choose the second network that will provide you with Internet Access.

If you have security enabled on your Internet connection, you will be prompted for a password before Wi-Drive reboots. If there is no security set on your Internet connection, Wi-Drive will automatically reboot after you select the network name.

Important: If you have security enabled on your Wi-Fi Internet router, please verify that your security is not running in a mixed mode environment. Wi-Drive's bridge function supports a single security protocol only: WEP, WPA, or WPA2. These may also appear as WPA ONLY, WPA2 ONLY, etc. Wi-Drive does NOT support mixed mode.*

*Mixed mode may be listed differently from one manufacturer to the next and may appear as one of the following: MIXED MODE, WPA & WPA2 (the key here being "&"), AUTO etc.

FAQ: KWD-072611-GEN-01

You may need to change the default Wi-Fi channel. The Wi-Drive defaults to channel 11. If there are already too many connections near you using this channel, it could cause the Wi-Drive not to connect.

The resolve this, go to the Settings menu and select Wi-Drive settings. Then tap Channel and select a different channel number. Once this is done, you may be disconnected from the Wi-Drive and have to reconnect to it in your wireless connections under your phone or tablet settings. If you are having trouble connecting to the Wi-Drive, go to a location where no Wi-Fi networks are being detected by your phone or tablet. 

FAQ: KWD-111411-GEN-05

The Wi-Drive will not work with any file system other than FAT32. You will need to format the Wi-Drive back to FAT32 (MS-DOS file system for a Mac) then copy your files back over to the Wi-Drive.

FAQ: KWD-010612-GEN-06

First make sure there is another Wi Fi connection available besides the Wi-Drive and that you are connected to it. Then try the following:

1. Reveal all running apps and close the Wi-Drive app.

On iPad or iPhone, Double tap the Home button. Hold down on the Wi-Drive App until it has a minus ( - ) in the upper left corner. Pressing and releasing on the minus will close the App.

On Kindle, go to Settings (little cog at the top right) --> More --> Applications Filter to show Running Application
Click the ones you want to close and choose Force Stop

For other Android devices, refer to your user guide.

2. Reboot the Wi Drive and the device and then go into network settings and make sure the Wi-Drive network is selected and connecting.

3. Press your Home button on your device and open up the Wi Drive app and see if detected. You may have to press on the home icon

4. If you're still faced with the problem, the next thing to try is to go into the Wi-Fi Settings of the device and “forget” the Wi-Drive network. Refer to your user guide of your device for this.

5. Go back to the device’s Wi-Fi Settings and try re-joining to the Wi-Drive network again.

8. Then try step 3 again.

If you are still having problems, please replace the drive or contact technical support.

Yes. You can copy files from the Android device to the Wi-Drive through the Local folder in the Wi-Drive app.

With Apple IOS devices, you can only export user created photos and videos to the Wi-Drive. You will need app version 1.3.0.22 or later.

Please use the following procedure for this:

1. Open the Wi-Drive app and select the Wi-Drive

2. Press the "+" icon in the top left corner above the file list.

3. When the next screen appears, choose the Wi-Drive. Then choose the folder you wish to copy to and press "Done".

4. The following menu will appear. Choose "Camera Roll".

5. A list of thumbnails of the user created photos and videos on your device will appear. To copy one file, just press the thumbnail for that file.

6. To copy multiple files, press the "edit" button at the top of this screen. When you press a thumbnail, a check mark will appear in the corner. Or you can use the "select all" button at the bottom of this screen. Once you done selecting, press the "choose" button.