Unplug the other USB device, insert the DataTraveler drive and restart the system. After the DataTraveler is configured you should then be able to connect the other USB device.
If you continue to have DataTraveler start up issues, you may need to disable or upgrade any third party hard disk encryption software. There are known compatibility issues with Guardian Edge Encryption Plus Hard Disk (EPHD) software and Kingston's secure USB drives. Please contact Guardian Edge for additional information.
|Operating System||exFAT support||Patch download|
|Windows 7||Supported natively|
|Windows Vista||Requires update to Service Pack 1 or 2 (both supports exFAT)||Download Service Pack 1 (with exFAT support)
Download Service Pack 2 (with exFAT support)
(Service Pack 2 or 3)
|Requires exFAT patch update||Must have Service Pack 2 or 3 installed to use this update
Download exFAT patch update
|Mac OS X||Requires Mac OS X version 10.6.6 and above|
If you have a desktop computer, make sure the DataTraveler is inserted directly into one of the main USB ports. These USB ports are usually located in the back of the tower. If these ports are difficult to access, we recommend a 3ft USB extension cable.
Apple has made changes in its latest Mac OS (Yosemite) that have disabled the functionality of this drive. Therefore, this drive has been discontinued and Kingston will not be providing a fix.
Because the DataTraveler is 32GB or larger, Windows 7 will not allow you to format it to FAT32. You will have to convert it using a Command Prompt. Click on Start>Run and type in CMD and click on the OK button. Type the following in the command prompt (see image). Replace F with the drive letter for your drive. Please take notice of the spaces in between.
This DataTraveler requires two consecutive drive letters AFTER the last physical disk that appears before the 'gap' in drive letter assignments (see figure below). This does NOT pertain to network shares because they are specific to user profiles and not the system hardware profile itself, and thus appear available to the OS.
This means that Windows may assign the DataTraveler a drive letter that's already in use by a network share or Universal Naming Convention (UNC) path, causing a drive letter conflict. If this happens, please consult your administrator or help desk department for information on changing drive letter assignments in Windows Disk Management (administrator privileges required.)
In this example, the DataTraveler uses drive F:, which is the first available drive letter after drive E: (the last physical disk before the drive letter gap). Since letter G: is a network share and not part of the hardware profile, the DataTraveler may attempt to use it as its second drive letter, causing a conflict.
If there are no networkshares on your system and the DataTraveler still won’t load, it is possiblethat a card reader, removable disk, or other previously-installed device isholding on to a drive-letter assignment and still causing a conflict.
Please note that DriveLetter Management, or DLM, has improved significantly in Windows XP SP3, Vistaand 7, so you may not come across this issue, but if you are unable to resolvethe conflict, please contact Kingston’s Technical Support Department forfurther assistance.
We've seen this happen when security software blocks the user's ability to write to CDs/DVDs. Run gpedit.msc and go to Windows Settings>Security Settings>Local Policies>Security Options and make sure Devices: Restrict CD-ROM access to locally logged-on user only is set to disabled.
Also, too many entries for mounted devices in older computers can cause this problem. When all the entries cleared the drive should work again. To do this, go to start and type regedit in the search field. Make sure to back up your registry before making any changes. Here are instructions for backing up your registry.
In the directory list on the left side, find the entry HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices. Remove all entries except for default (it won't let you anyway).
You can also look at Device Manager when the Data Traveler is connected to see if the drive comes up with any yellow exclamation marks. Uninstalling the device with the exclamation mark and scanning for new hardware sometimes will work as well. You may want to try this even if you do not see any yellow exclamation marks for this device. You will need to run the uninstall as the Admin to be able to perform this while logged-in as a non-Admin.
Also check the setting for your security programs (Norton, Symantec, etc).
This drive is designed to be 100% encrypted. The security is built into the drive and cannot be removed or disabled.
To transfer files larger than 4GB, the DataTraveler must have a NTFS or exFAT file system. Unfortunately, the FAT32 file system is not capable of handling a single file larger than 4GB (to be exact, one byte less than 4GB). Follow the steps below to format the DataTraveler with an NTFS File system:
Warning, all data on the DataTraveler will be lost! Please back up the data on the DataTraveler before proceeding.
Be aware that MacOS 10.6.5 will support full read and write access to exFAT formatted drives. MacOS still has read only access to NTFS formatted drives.
Some devices (MP3 players,digital photo frames, etc) will not read NTFS or exFAT file systems.
Also, Windows XP and Vistawill require an update in order to access exFAT.
You may have formatted the drive with an exFAT file system while using Windows 7. In order to resolve this, reformat the drive with the FAT32 or NTFS file system. You may also be able to update your operating system to be compatible with exFAT. However, be aware that some devices (MP3 players, digital photo frames, etc) will not read the exFAT file system.
Some of the flash storagedevice’s listed capacity is used for formatting and other functions and is notavailable for data storage. Therefore, you will not see the full capacity.
When a flash storage device is manufactured, steps are taken to ensure that the device operates reliably and permits the host device (computer, digital camera, PDA, etc.) to access the memory cells; i.e., to store and retrieve data on the flash storage device. These steps, loosely called "formatting", use some of the memory cells within the device and thus reduce the capacity available for data storage by the end user.
Formatting includes the followingoperations:
This may be due to a power setting for your USB ports. Here are the steps to change this setting:
To resolve this, make sure to insert the drive directly into the USB ports located on the computer. The USB ports found on the keyboard and some hubs may not supply sufficient power to operate the Kingston DataTraveler properly. Also, go to Finder>Preferences>Sidebar and ensure that CD, DVD and iPod and External Disks are selected.
Windows assigns new drives to the next available physical drive. It will sometimes take the same drive letter as a network drive for this reason. This is a common problem with removable storage devices.
To resolve this go to Control Panel > Administrative Tools > Computer Management. Note the drives on the right window pane. See if the Kingston (x) is recognised. (x) denotes the drive letter that Windows assigned to the Data Traveler.
If the DataTraveler isusing the same drive letter as one of the other drives, right-click theKingston Drive letter and click on "Change Drive Letter and Paths".
In the next dialog box,click on the "Change" button and assign a drive letter that is notcurrently being used.
Note: Do not manually change drive letters if you have a "Privacy" DataTraveler that assigns two drive letters for the device.
On Macs, you first have to empty the trash can in order to regain the space. You may have to plug the drive back in after emptying the trash.
If this does not work then the device should be completely reformatted. Please follow these instructions for formatting your Kingston device.
WARNING: Formatting will erase all your data so please make sure you have a copy before proceeding.
This happens if the DataTraveler has been formatted with Microsoft Windows NTFS. To resolve, format the DataTraveler with Mac OS X using MS-DOS File System.
To format the DataTraveler with Mac OS 10.3.X, do the following:
Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. So formatting the drive using exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.
Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.
Also Windows XP and Vista will require an update in order to access exFAT.
For additional assistance using the Data Traveler, please visit http://www.kingston.com/support/howtodt/default.asp to view the DataTraveler "How To" videos.
After formatting theDataTraveler in Mac OS X, the following symptoms may apply:
This is most likely a result of using the GUID partition table, which is the default partition table for Intel-based Macs. The GUID partition table is only supported in Windows Vista. Windows 7 and Windows XP do not support this file system. To resolve, you must erase the drive via Mac OS X with the appropriate options selected. Follow the steps below to erase your drive properly with Mac OS X.
After the format is complete, verify that the disk is now using MBR by looking at the "Partition Map Scheme" in the lower right corner of the Disk Utility window. It should now display "Master Boot Record".
This is a limitation of the file system. In order to transfer more data to this unit, you will need to remove the current data on the drive and create folders on the drive to copy files to. Once this is done, you should be able to transfer more data to the DataTraveler.
Follow the steps below toformat the DataTraveler with an NTFS File system using a Windows PC.
Note: Admin rights are required.
The Kingston (Removable) drive window will display "Formatting" while the drive is being formatted. Once the format is complete, the status will revert to "Healthy".
ReadyBoost is a Windows Vista and Windows 7 feature which has the ability to use USB flash drive storage space to improve system performance. The DataTraveler does not support Windows ReadyBoost.
This is a problem related to copying directories (created with Finder) from and then back to a USB storage device configured with an MS-DOS/FAT file system. Until Apple releases an update addressing this issue, the following is a safe solution.
Unfortunately none ofKingston DataTravelers are supported in Windows ME.
There are several possiblereasons why your DataTraveler is not installing on Windows Vista.
Change Legacy USB supportin the BIOS to Disabled (or the opposite of what it is set at currently).
In order to resolve this, you will need to edit the Registry. If you are not careful you could cause serious damage to the computer. Click on your Start button and then go to Run. Type in the word, "regedit", and click OK. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\IOS and find the word "noide" in the right pane. Delete this entry, save the changes and then reboot the system.
If you have determined that you were sold a counterfeit product, please visit our counterfeit reporting site at www.kingston.com/company/counterfeit.asp.
To determine if yourproduct is counterfeit, please contact our technical support department.
The only way to guarantee the authenticity of a Kingston product is to purchase it via a reputable partner. For a listing of some of these, please visit www.kingston.com/wheretobuy/.
This usually is caused by a program that re-partitions the drive to a smaller capacity it can use. The native Windows format utility is usually not able to restore the capacity. We suggest you search online for a third party format utility.
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