Find support for your Kingston Product

Most Kingston FURY/HyperX memory use XMP/EXPO profiles to overclock. These modules ship from the factory at JEDEC standard values. Some systems do not support overclock speeds and latencies upon first installation, so in order to give every customer the best experience, Kingston sets the module to the JEDEC standard values, giving the user the choice to overclock using the XMP/EXPO profiles if the system supports it. The XMP/EXPO profile can then be enabled within the system BIOS.

Plug-N-Play (PnP) modules featured under FURY Beast and Impact product lines ship from the factory with the advertised overclock speed and latency programmed as the default values. If the system is not able to run at the overclocked PnP settings, the system will default to the JEDEC standard timings. FURY Beast and Impact, using the PnP method of overclocking, also feature an XMP profile that matches the advertised speed and latency. This can be used to force the system to overclock the memory if it does not overclock automatically.

FAQ: KTM-030615-HYX-03

This is common for flash storage, whether internal SSD, Flash Card, or external USB storage, and is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs.

Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB).

Furthermore, Kingston reserves some of the listed capacity for formatting (e.g., File Allocation Table) and other functions such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage.

FAQ: KDT-010611-GEN-06

You don’t need to download any drivers for your Kingston DataTraveler USB drive—these drives are plug-and-play and should work automatically with most modern operating systems, including Windows, macOS, and Linux.

If your computer isn’t recognizing the drive, try the following steps:

• Plug the drive into a different USB port or another computer.
• Restart your computer.
• Make sure your operating system is up to date.

If you’re still having trouble, please visit our support page for troubleshooting guides or contact our customer support team for further assistance.

FAQ: KDT-110611-GEN-09