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DataTraveler Vault — Privacy Edition — DTVP

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Using the DataTraveler Vault Privacy USB Flash Drive
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Frequently Asked Questions

Featured Questions

After updating to Mac OS X 10.11 (El Capitan), I get error 'Unable to start the DTXX application...' or 'ERR_COULD_NOT_START'. How do I resolve this?

If I forgot my password or the drive no longer accepts my password. Can the data on the drive be recovered?

My DataTraveler is not being detected in Windows. Why?

I formatted my DataTraveler that is 64GB or larger using NTFS and I want to format it back to FAT32. How do I do this?

When I insert this DataTraveler into my Windows computer, I receive an error stating "(DataTraveler) requires two free drive letters" or "(DataTraveler) could not start." Why?

When I insert my drive and the security software is launched, I do not get a password prompt. It does work under administrator mode. How do I resolve this?

Can this secure USB flash drive be formatted to work as a standard USB drive or the security be disabled as to not require a password?

After upgrading to Windows 10, I cannot log into my secure USB drive. The password Windows appears briefly and then disappears. How can I resolve this?

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I purchased a Kingston flash product online for well below market value and the product does not work correctly. I believe the product is counterfeit. What should I do?

My DataTraveler will not accept a 4GB or larger file. Why?

Can I use my DataTraveler as a bootable USB device?