Frequently Asked Questions
Featured Questions
I formatted my DataTraveler that is 32GB or larger using NTFS and I want to format it back to FAT32. How do I do this?
Because the DataTraveler is 32GB or larger, Windows 7 will not allow you to format it FAT32. You will have to convert it using a Command Prompt. Click on Start>Run and type in CMD and click on the OK button. On the command prompt type the following (see image). Where F is your drive letter for your drive, replace it with what ever yours is. Please take notice of the spaces in between.
FAQ: KDT-010611-GEN-14
Kingston driver loads properly. But the drive does not show up in My Computer. If you look at Device Manager, Disk Drives, Kingston properties, under the setting tab, there is no drive letter listed in the appropriate field. Another USB device, such as a printer, works so we know the port is enabled. How do I resolve this?
Unplug the other USB device, insert the DataTraveler drive and restart the system. After the DataTraveler is configured you should then be able to connect the other USB device.
FAQ: KDT-010611-GEN-15
When I insert the DataTraveler into the USB port on my keyboard, USB Hub or in the front of my tower, the unit is either not recognized or I receive an error message. Why?
This is due to a power limitation. Though some USB devices may work fine in these USB ports, 2.0 USB High Speed devices seem to require more power. In order to resolve this issue, you will need to insert the DataTraveler directly into one of the main USB ports. These USB ports are usually located in the back of the tower. If these ports are difficult to access we recommend a 3ft USB extension cable.
FAQ: KDT-010611-GEN-09
I am getting the following warning message "Kingston DataTraveler requires an active SafeConsole server to make it operational" and cannot use my DTVP-M or DT4000-M drive. How do I resolve this?
This may occur if any one of the following is true:
PORT 443 is blocked – If a firewall is enabled, you will be required to open this port (443) as an exception, to allow traffic through (i.e. communication between the client and server)
Client Registry key has not been imported from the Deployment page – From Step 1 on the Deployment page, download SafeConsole.reg and install it on your computer.
The registry file (.reg)will contain the following key HKCU\Software\BlockMaster\DTVPM with a string value of “Console URL” and a data value of “https://servername/safestick"
The Internet Browser certificate has not been installed from the SafeConsole Deployment page ( https://server/safeconsole/deployment.html)
The DTVP-M or DT4000-M client is not on the same network as SafeConsole or is unable to communicate with the server
DTVP-M must have the ability to communicate, connect, and register with SafeConsole during initialization and/or each time the device (DTVP-M/DT4000-M) is reset. Once initialized, the device can be used as a standard Secure USB device (NOTE: The client ‘reset’ function can be disabled by the SafeConsole Administrator by turning on SafeConsole’s ‘Prohibit users from resetting” option in Device User Settings.)
FAQ: KDT-052411-MNG-01
What is causing the SafeConsole error stating "The certificate 'certificatename' presented by 'certificateissuer' is not trusted on this machine The reason is 'self signed certificate'. Please contact your administrator."?
If the browser certificate has not been installed from the Deployment page, the error message will occur prior to receiving the warning message.
FAQ: KDT-052411-MNG-02
Why do I get an error stating "Failed to connect to SafeConsole with HTTP error 500" when I try to re-install SafeConsole?
This occurs when SafeConsole is uninstalled, then reinstalled on the same host using a different certificate password than the one used during the previous install. If you have uninstalled (or plan on uninstalling) SafeConsole, please be sure to:
a. remove the browser certificate(s) installed during the previous installation OR
b. reinstall SafeConsole using the exact same certificate password used in the previous installation
Certificates for Internet Explorer can be found in the Trusted Root Certification Authority store
[Tools Internet Options Content Tab Certificates Button Trusted Root Cert. Authorities Tab]
Certificates for Firefox can be found in the Servers tab of Certificate Manager
[Tools Options Advanced Encryption Tab View Certificates Button Servers Tab]
FAQ: KDT-052411-MNG-04
What operating systems support exFAT?
| Operating System |
exFAT support |
Patch download |
| Windows 7 |
Supported natively |
|
| Windows Vista |
Requires update to Service Pack 1 or 2 (both supports exFAT) |
Download Service Pack 1 (with exFAT support)
Download Service Pack 2 (with exFAT support) |
Windows XP
(Service Pack 2 or 3) |
Requires exFAT patch update |
Must have Service Pack 2 or 3 installed to use this update
Download exFAT patch update |
| Mac OS X |
Requires Mac OS X version 10.6.6 and above |
|
FAQ: KGF-022811-GEN-02
I am receiving a certificate error after importing the certificate from SafeConsole’s Deployment page. How do I resolve this?
Your browser security settings may be blocking it. Create a "Trusted Site" for the SafeConsole URL in your Internet browser, e.g. https://servername
FAQ: KDT-052411-MNG-04
Can administrators manually install the license (.lic) file on SafeConsole?
Yes. The license file can be installed manually by copying it into the license folder and MUST be renamed to license.key. The folder location is listed below:
(c:\Program Files\BlockMaster\SafeConsole 4.1.x\license)
FAQ: KDT-052411-MNG-05
Where does the Deployment page pull its information (registry key, certificate, etc.) from?
The Domain/Server name and certificate files are generated during the installation of SafeConsole for Kingston and copied into the res folder (SafeConsole.reg, SafeConsole.crt, Group Name.reg, etc.)
(c:\Program Files\BlockMaster\SafeConsole 4.1x\webapps\safeconsole\res)
FAQ: KDT-052411-MNG-06
My DTVP-M or DT4000-M won’t load. Is there a way to determine what is causing it to hang?
Yes. While the device is plugged in, you can restart the Launcher service and generate a log file by pressing Ctrl+Alt+F6. This will provide technical support additional information that will be helpful in troubleshooting the login process.
FAQ: KDT-052411-MNG-07
I’m trying to initialize my device (DTVP-M / DT4000-M) and got the message box that states "Are you 'workstation_name/current_user' and responsible for this Kingston Data Traveler?". What does it mean?
This message box is prompting the user to confirm his/her identity before initializing their device. In this example, BLOCKMASTER1 represents the name of the computer (workstation) he or she is attempting to initialize the DTVP-M (or DT4000-M) on and bmAdmin represents the username that is currently logged onto the system. Clicking ‘Yes’ will allow you to proceed with initialization; clicking ‘No’ will cancel the initialization process and prevent use of the device.
FAQ: KDT-052411-MNG-08
Windows states that my DTVP-M or DT4000-M is write protected whenever I try to write to the drive or delete from it. What is causing this?
You may be logged into the drive under read-only mode. If you are ever logged in under read-only mode and wish to unlock the device with full read/write access to the secure data partition, you must shutdown the device and log back in, leaving the ‘Read-Only Mode’ check box unchecked prior to login.
FAQ: KDT-052411-MNG-09
What is SafeConsole for Kingston?
SafeConsole for Kingston is an Enterprise Management software solution that offers full USB management of Kingston’s Managed secure Flash drives (DTVP-M/DT4000-M). With WEB-based accessibility and its user-friendly interface, SafeConsole for Kingston makes it easy to configure and manage all of the extended features of the managed drives, including remote password resets, device content management, and much more.
FAQ: KDT-052411-MNG-10
During the SafeConsole configuration I recive an error that states "This request requires HTTP authorization". How can I resolve this problem?
- Run "nslookup [domain name]" to ask the DNS-server for the IP-addresses that is mapped to the domain name.
- Try to ping all the IP-addresses and make sure all of them are servers and not client hosts.
- If the host doesn’t answer and is incorrect, please remove them from your DNS-server (please verify that the host is non-existing and really are safe to be removed)
- Step through 1-3 again but ask for domaindnszones.[domain name]
- Step through 1-3 again but ask for forestdnszones.[domain name]
FAQ: KDT-102511-MNG-11
More Questions
My DataTraveler is recognized in my MacOS but Windows prompts me to format. Why?
Windows may not recognize the MacOS Extended or Standard file system. To resolve, format the drive in MacOS DOS so that it can be used in both environments.
WARNING: Formatting will erase all of the data on the DataTraveler. Back up your data before proceeding.
- Insert the DataTraveler into the Mac OS X machine and wait for it to mount.
- Click on the "GO" option on the menu bar.
- Double-click on Utilities (If you do not see Utilities, double-click on Applications and then double-click on the Utilities folder.)
- Double-click on the Disk Utility icon.
- On the Disk Utility Dialog box, click once on the Kingston DataTraveler active partition.
Note: There will be two listings for the DataTraveler, the first one is the active partition and the second is the volume label.
- Click the erase tab located on the right side of the screen.
- Using the Volume Format drop-down, select "MS-DOS File System" from the list.
- Click Erase.
Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. So formatting the drive using exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.
Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.
Also Windows XP and Vista will require an update in order to access exFAT.
For additional assistance using the DataTraveler, please visit http://www.kingston.com/us/support/technical/howtodt to view the DataTraveler "How To" videos.
FAQ: KDT-010611-GEN-18
I purchased a Kingston flash product online for well below market value and the product does not work correctly. I believe the product is counterfeit. What should I do?
If you have determined you were sold a counterfeit product, please visit our counterfeit reporting site at www.kingston.com/company/counterfeit.asp.
To determine if your product is counterfeit, please contact our technical support department.
The only way to guarantee the authenticity of a Kingston product is to purchase it via a reputable partner. For a listing of some of these, please visit www.kingston.com/wheretobuy/.
FAQ: KGF-011411-GEN-01