IronKey Locker+ 50 - Asistencia técnica

Esto suele suceder en el almacenamiento flash, ya sea un disco SSD interno o un almacenamiento USB externo, y se debe en parte a una variación en la forma de calcular el megabyte entre los fabricantes de memorias flash y los de discos duros de disco giratorio. Los fabricantes de discos duros calculan un megabyte (o 1000 × 1000bytes) como 1000KB, mientras que el cálculo binario para el almacenamiento flash es de 1024KB.

Por ejemplo: En el caso de un dispositivo de almacenamiento flash de 1TB, Windows calculará que tiene una capacidad de 931,32GB. (1 000 000 000 000÷ 1024÷ 1024÷ 1024=931,32GB).

Además, Kingston reserva parte de la capacidad indicada para el formateo y otras funciones como el firmware o la información específica del controlador y, por tanto, esa capacidad no está disponible para el almacenamiento de datos.

FAQ: KDT-010611-GEN-06

In most cases, it is normal for an external USB device to get warm or hot to the touch since the exterior shell helps cool the internal components by emitting heat into the air.

Some of the factors of a USB external device getting warm or hot:

• Material: Metal flash drives and readers tend to get warmer while in use than other types of USB flash devices. This is simply because metal absorbs heat much more easily than materials like plastic do.
• Environmental Temperature: If the host device or surrounding temperature is high, the drive's cooling capability decreases. USB drives often become warmer when used in hot environments or with warm devices.
• File Transfers: Transferring large files or a high volume of files can raise the drive's temperature. Large files take longer to transfer, requiring more energy, thus generating more heat. Quick consecutive file transfers have the same effect as transferring large files, increasing the drive's temperature. During data transfer, the drive heats up internally and releases heat through its casing.

Note: None of the above listed factors impact the functionality of the USB device.

After the data transfer is complete, wait 30-60 seconds before removing the USB device from the host machine. This should provide enough time for the temperature of the USB device to cool.

FAQ: KTD-021211-GEN-01

Esta unidad ha sido diseñada para estar totalmente cifrada. Su seguridad va incorporada en la unidad y no puede eliminarse o deshabilitarse.

FAQ: KDT-012914-PRV-04

Select the link below to download the latest update for the Ironkey Locker+ 50 secure USB drive.

Note: Please read the included updater instructions in its entirety prior to running the update.

Native Windows Update (Windows user): https://media.kingston.com/support/downloads/IKLP50_Win_v1.0.0.7_Updater.zip
Native macOS Update (macOS User):Pending

FAQ: KIK-LP50-Update