DataTraveler microDuo 3.0 USB Flash Drive - Dukungan

Untuk mengatasinya, pastikan untuk memasukkan drive secara langsung ke port USB yang terletak di komputer. Port USB yang terdapat di keyboard dan beberapa hub mungkin tidak menyuplai daya yang cukup untuk mengoperasikan Kingston DataTraveler dengan baik. Selain itu, buka Finder>Preferences>Sidebar untuk memastikan bahwa CD, DVD, dan iPod serta Disk Eksternal telah bertanda centang. Jika menggunakan drive USB Terenkripsi, pastikan sudah dilengkapi dengan firmware terbaru. Jika drive telah dilengkapi firmware terbaru dan masih tidak dikenali atau tidak dapat diakses di macOS, hubungi dukungan teknis untuk mendapatkan bantuan.

FAQ: KDT-010611-GEN-19

Hal ini umum terjadi pada penyimpanan flash, baik penyimpanan SSD internal atau USB eksternal, yang sebagiannya disebabkan oleh perbedaan dalam cara menghitung megabyte antara produsen memori flash vs produsen hard disk dengan piringan berputar. Produsen hard disk menghitung satu megabyte (atau 1.000x1.000 byte) sebagai 1.000KB, sedangkan perhitungan biner untuk penyimpanan berbasis flash adalah 1.024KB.

Contoh: Untuk perangkat penyimpanan berbasis flash 1TB, Windows akan menghitungnya sebagai berkapasitas 931,32GB. (1.000.000.000.000÷1.024÷1.024÷1.024=931,32GB).

Selain itu, Kingston mencadangkan sebagian dari kapasitas yang tercantum untuk pemformatan dan fungsi lainnya seperti firmware dan/atau informasi khusus pengontrol sehingga sebagian dari kapasitas yang tercantum tidak tersedia untuk penyimpanan data.

FAQ: KDT-010611-GEN-06

Untuk mentransfer file yang lebih besar dari 4GB, DataTraveler harus memiliki sistem file NTFS atau exFAT. Sayangnya, sistem file FAT32 tidak dapat menangani file tunggal yang melebihi 4GB (lebih tepatnya, satu byte di bawah 4GB). Ikuti langkah di bawah untuk memformat DataTraveler dengan sistem file NTFS:

Peringatan, semua data di DataTraveler akan hilang! Harap cadangkan data di DataTraveler sebelum melanjutkan.

1. Ketik This PC di bilah pencarian Windows. Klik kanan drive Kingston, lalu pilih Format.
2. Pilih NTFS atau exFAT dari daftar menurun sistem file.
3. Pilih Quick Format sebagai opsi Format, lalu klik Start.

Catatan: macOS hanya memiliki akses hanya baca untuk drive yang diformat dengan sistem file NTFS. Selain itu, beberapa perangkat multimedia mungkin tidak mendukung NTFS.

FAQ: KDT-010611-GEN-05

Ini terjadi jika DataTraveler telah diformat dengan NTFS Microsoft Windows. Untuk mengatasinya, format DataTraveler dengan macOS X agar menggunakan Sistem FIle MS-DOS.

Untuk memformat DataTraveler dengan macOS, lakukan langkah berikut:

1. Klik opsi “GO” di bilah menu.
2. Klik ganda ”Utilities” (Jika Anda tidak melihat Utilities, klik ganda Applications, kemudian klik ganda folder Utilities.)
3. Klik ganda ikon “Disk Utility”.
4. Pada kotak dialog Disk Utility, klik sekali partisi aktif Kingston DataTraveler.
   Catatan: Akan ada dua daftar untuk Data Traveler, yang pertama adalah partisi aktif dan kedua adalah label volume.
5. Klik tab erase yang terletak di sisi kanan layar.
6. Dengan menggunakan menu menurun Volume Format, pilih “MS-DOS File System” dari daftar.
7. Klik Erase.

FAQ: KDT-010611-GEN-08

Windows menetapkan huruf drive baru dengan huruf drive fisik yang tersedia berikutnya. Terkadang, Windows akan menggunakan huruf drive yang sama untuk drive jaringan karena alasan yang sama. Masalah ini umum terjadi pada perangkat penyimpanan yang dapat dilepas.

Untuk mengatasinya, buka Control Panel>Administrative Tools>Computer Management>Disk Management. Perhatikan drive di panel jendela kanan. Lihat apakah Kingston (x) dikenali. (x) menyatakan huruf drive yang ditetapkan Windows untuk DataTraveler.

Jika DataTraveler menggunakan huruf drive yang sama dengan drive lainnya, klik kanan huruf Drive Kingston, lalu klik “Change Drive letter and Paths” (Ganti Huruf dan Jalur Drive).

Pada kotak dialog selanjutnya, klik tombol “Change” dan tetapkan huruf drive yang saat ini tidak sedang digunakan.

Catatan: Jangan mengganti huruf drive secara manual jika Anda memiliki Data Traveler “Privacy” yang menetapkan dua huruf drive untuk perangkat.

FAQ: KDT-010611-GEN-03

1. The DataTraveler could be conflicting with a pre-assigned drive letter. To resolve, do the following (Do not do this for a "Privacy" drive that assigns two drive letters):

1. Insert the DataTraveler and open "Control Panel". Then open "Administrative Tools".

2. Open Computer Management

3. Select “Disk Management” on the left window pane.

4. Locate the DataTraveler on the right window pane.

5. Right-click on the drive and select “Change Drive Letter and Paths.”

6. Click Change and select a new drive letter from the drop-down box. Then click OK.

2. The DataTraveler may be conflicting with pre-installed software. Disable all applications running in the background prior to installation of the Data Traveler.

3. Make sure Windows, any USB controller drivers and the system BIOS for you computer is up to date.

4. If you have a desktop computer, make sure the DataTraveler is inserted directly into one of the main USB ports on the back of the PC. Front ports, keyboard ports or USB Hubs may not supply sufficient power for the High Speed DataTraveler to function properly.

If none of the above apply, your USB DataTraveler drive may be defective. Please contact Kingston Technical Support for assistance. 

FAQ: KDT-012314-GEN-02

In Macs you first have to empty out the trash can in order to regain the space back. You may have to re-plug the drive back in after emptying out the trash.

Should this not work then a complete format of the device should be done. Please follow these instructions for formatting your Kingston device.

WARNING: Formatting will erase all your data so please make sure you have a copy before proceeding.

1. Go to Go > Applications > Utilities and Open Disk Utility.
2. Choose your drive from the left panel and then click Erase on the right.
3. Select a Volume Format.Choosing MS-DOS File System will allow the drive to work on the Mac and Windows operating systems. If used only in a Mac then select Mac OS Extended as the Volume Format.
4. Click Erase.

FAQ: KDT-010611-GEN-04

Although it is possible to boot from the DataTraveler, it is not a feature Kingston supports.These drives are intended as storage devices.

FAQ: KTD-082913-GEN-27

Yes, this DataTraveler is supported by Linux as long as you have Linux Kernel 2.6.x and above.

Please note: If the DataTraveler comes with software, it will not function with Linux. Only the drive itself is compatible with Linux.

FAQ: KDT-011411-DRV-02

If you have data on the DataTraveler that is important to you, we strongly recommend that you use one of the two possible ways for data recovery (see below). Kingston does not offer data recovery services. For more information on our warranty policy please visit http://www.kingston.com/company/warranty.asp

1. Contact a company that specializes in data recovery services such as Driver Savers at www.drivesavers.com and Ontrack at www.ontrack.com just to name a couple or you can do a search on Google for data recovery.
2. Go to www.download.com and do a search for data recovery and download one of the many utilities for data recovery which are fairly simple to use. We suggest trying one of the free versions as they work just as well as the paid versions. However for the possibilities for this option to work, the computer must assign a drive letter to the device. Even so it's not a guarantee. If not then option #1 would be your best bet.

KDT-012611-GEN-25

FAQ: KDT-012611-GEN-25

Unfortunately this unit does not have any security or write protection feature. If you receive a write protection message with this drive, check for the following:

1. Verify that you are allowed to write to removable storage devices. There may be a security setting in the OS that disables write access to removable storage devices.
2. Make sure you have not enabled write protection on the drive by using a third party software.
3. If none of the above apply, the drive may be defective. Contact Kingston Technical Support for further assistance.

FAQ: KDT-011411-PW-08

This prompt is default for some mobile devices. Please make sure you selected, Unmount USB OTG storage or Format USB OTG storage, and select OK.

FAQ: KDT-031714-DUO-05

Sorry, Apple iOS and Google Nexus devices do not have USB On-The-Go (OTG) support. For a list of compatible devices please visit https://www.kingston.com/us/usb/otg

FAQ: KDT-022714-DUO-04

- Access the settings menu of your device

- Access the Storage Menu

- Select Unmount USB OTG storage

- Select OK if prompted

Note: After selecting Unmount USB OTG storage, some mobile devices, will prompt the question, “Unmount SD card?”.This prompt is default for some mobile devices. Please make sure you selected, Unmount USB OTG storage, and select OK.

FAQ: KDT-022714-DUO-03

Please ensure the microDuo USB Drive is fully inserted into the microUSB port on your mobile device. Some mobile devices may have protective cases that could interfere with the full and proper connection between Data Traveler microDuo and the microUSB port of a mobile device. You may have to remove the protective case on your mobile device to obtain a full and proper connection.

Data Traveler microDuo is designed to be compatible with USB-On-The-Go (OTG) enabled Android devices. Please verify your mobile device is compatible with the microDuo USB Drive and you have properly connected the drive to your Android device. See compatibility list here www.kingston.com/support/technical/otg_compatibility

Some microDuo USB Drives (64GB and higher) come preformatted using exFat file system and certain Android devices do not support exFat. In this case, please format the drive in Fat32 file system using your computer.Some mobile devices may disable power to the microDuo USB drive when the device's battery reaches a critically low level. This may cause the microDuo USB Drive to be unrecognizable until the battery is charged and the device has rebooted.

FAQ: KDT-022714-DUO-02

The files on your Data Traveler microDuo can be accessed via your Android device’s file explorer. The file explorer can be found in the apps menu of your Android device. If your device does not have a file explorer we recommend you download your preferred file explorer app from Google Play™.ES File Explorer is available for free download.

FAQ: KDT-022714-DUO-01

ReadyBoost is a Windows feature having the ability to utilize USB flash storage space as disk caching to improve system performance. Unfortunately, DataTraveler USB drives do not support Windows ReadyBoost.

FAQ: KDT-010611-GEN-11